BSOD nvlddmkm.sys and dxgkrnl.sys

[xmop1]

Hello,

This is my first post so not sure what the protocol is, but here goes...

I've been getting sporadic BSODs and crashes sometimes caused when opening up a YouTube video or just when messing around on the computer. The BSOD message is the ever-so-popular "nvlddmkm.sys" error message and the minidump file says its caused by "dxgkrnl.sys" (see attached minidump file). I've been led to believe the cause is my video card - EVGA NVIDIA GEFORCE GTX 470SC.

I've ran memtest overnight multiple times and found no errors, uninstalled/reinstalled NVIDIA drivers using DriverSweeper, disabled NVIDIA HD Audio (suggested error from a few forums), and even got an RMA for my video card. The error still happens! It happens less frequently now with the RMA-ed card though. I've also swapped in an NVIDIA GTX 560TI and there were no problems.

I'd really appreciate any advice/insight. I spent $1500 building this rig and am on the verge of tossing it out the window. Help!

System Specs:

Windows 7 Professional x64
Intel Core i7-950 Bloomfield Quadcord @ 3.07GHz
EVGA Nvidia GeForce GTX 470SC
G.Skill Ripjaws 3 x 4GB DDR3 1333
Corsair CMPSU-750TX 750W
WD Caviar Black 1TB 7200RPM 6.0Gb/s
Crucial RealSSD C300 64GB​

 

[Jonathan_King]

Hello,

Besides your card not getting fully fixed (most likely possibility IMO), the only thing I can think of is a power issue. The 470 uses a bit more power than the 560, though your PSU still more than meets the requirement for both. Still, it's worth mentioning. If you could possibly try a higher wattage PSU out, you could say with a fair amount of confidence that you simply need a new card. That might give you more leverage with EVGA support.

...Summary of the dumps:

[font=lucida console]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Aug 29 20:39:15.716 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:12.216
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+170cd8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
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[xmop1]

Thanks for the quick reply!

I will try out a higher wattage PSU and keep you updated. In the meantime, here are some more diagnostic files that I forgot to include. Maybe this will point to a separate issue.

 

[Jonathan_King]

Besides the nVidia 0x116 BSODs, I'm also seeing some from AppleCharger.sys, the Gigabyte device charger driver. Try removing the program in Programs and Features, and see if BSOD frequency decreases any.

...Summary of the dumps:

[font=lucida console]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Aug 29 20:39:15.716 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:12.216
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+170cd8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Aug 20 11:25:14.773 2011 (UTC - 4:00)
System Uptime: 0 days 0:34:34.273
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7fefa4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Aug 20 10:48:27.934 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:12.434
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+170cd8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Aug 19 17:25:14.869 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:40.273
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_AppleCharger+26c0
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Aug 15 22:34:57.516 2011 (UTC - 4:00)
System Uptime: 0 days 4:32:02.016
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Aug 15 18:01:50.088 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:33.588
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_AppleCharger+26c0
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Aug 10 18:28:01.294 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:33.794
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_AppleCharger+26c0
BiosReleaseDate = 04/29/2011
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
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