BSOD occurances

[Zephyr]

Hello.

I've been experiencing some randomized BSOD's, during graphical hogging programs and regular DVD/Movie watching.

OS: Windows 7 Home Premium (64bit)
CPU: AMD Phenom II X4 965 3,4GHz - Quad core
Motherboard: Gigabyte MA770T-UD3 - Crossfire
RAM: 1333Mhz, 2048 MBytes x3
GFX: ATI Radeon HD5850 1GB
HDD: Samsung HD103SJ 1000GB
Sound: Integrated VIA High Definition Audio (7.1)
Monitor: BenQ E2200HD (DVI)
PSU: Techsolo TP-730 ATX2.3 730W

I ran a Memtest today to see if there was some issue with the RAM, but came up with 0 errors, which made me belive it could be a driver issue.
I updated MB drivers and a few other drivers, but the problem persists.

Any kind soul out there able to see possibly what could be the issue at hand?

 

[Jonathan_King]

It looks like your video card drivers are the cause. Please uninstall them and install the latest version.

These old programs could stand an update:

vcsvad.sys   Sun Nov 16 04:51:18 2008 - Virtual Sound
ManyCam_x64.sys Thu Mar 13 03:46:01 2008

BSOD BUGCHECK SUMMARY

[font=lucida console]
BugCheck 3B, {c0000005, fffff80002a84724, fffff8800a036130, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueue+12c )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 3B, {c0000005, fffff880049d6635, fffff88008d8b7f0, 0}
Probably caused by : atikmdag.sys ( atikmdag+343635 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[Zephyr]

Hi Jonathan.

The 2 old programs there are installed after the BSOD occurred, thus old drivers.

The driver for the ATI card is brand new, but i will uninstall and reinstall after a reboot and see if anything changes.

Have any idea what ntkrnlmp.exe could be, and the cause of it? if you would theorize of course

 

[Jonathan_King]

ntkrnlmp.exe is a vital part of Windows 7. It is a core file that is definitely not the cause of BSODs. It is the default file debugging programs blame, when it can't identify another faulty driver.

 

[Zephyr]

I see, little did i know eh ?

Right, off to test if any change, sometimes it BSOD's quick, other times it can last for some hour or 2 before anything happends.

Will report back no matter what the outcome will be.

(Thanks for the fast reply, appreciate it)

 

[Zephyr]

Update

Okay!


Back after i put Battlefield Bad Company 2 into max, and let it go (has worked fine before. but i also didnt upgrade my drivers for the ATI Radeon card until a few days prior to posting here)

I added the new BSOD info in this post.
--

Googled this dxgmms1.sys BSOD came up with lots of people having issues with Win7 and graphics drivers.

Going to revert to older drivers and give it another go just to see if any difference.

 

[Zephyr]

Update 2

After this rollback in ATI graphics drivers from version 10.5 to 10.1 i did not experience a BSOD for the entire time between these posts, even tho i stressed the system a lot.

However, Battlefield Bad Company 2 rebooted the whole computer the second i clicked "Exit to desktop" from the program, without any BSOD.

The new report looks different than the others aswell, i will include it in this post.

 

[zigzag3143]

After this rollback in ATI graphics drivers from version 10.5 to 10.1 i did not experience a BSOD for the entire time between these posts, even tho i stressed the system a lot.

However, Battlefield Bad Company 2 rebooted the whole computer the second i clicked "Exit to desktop" from the program, without any BSOD.

The new report looks different than the others aswell, i will include it in this post.

This one was caused by hardware. Use these to find out what it means and what to try. http://www.sevenforums.com/crash-lockup-debug-how/35349-2-int-stop-0x124-what-means-what-try.html

Let us know if you need help

Ken

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 29 21:38:34.624 2010 (GMT-4)
System Uptime: 0 days 0:00:11.325
BugCheck 124, {0, fffffa8006b7c7b8, 0, 0}
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System

 

[Zephyr]

Update 3

Thanks for that link Zigzag

After some testing of different hardware, i belive it's a faulty Graphics card. [ATI Radeon HD5850 1GB].

I tried removing RAM sticks one by one, no change.
I did a test on the HDD which showed errors/bad sectors
Then i decided to exchange the 5850 for a HD4870.

And no errors in the log, and no BSOD's so far.

Cannot be 100% so early but it's been many many hours of running graphical programs that before led to a BSOD.

Will update again when i'm sure of my theory.

----

Well just proved it wrong today, after some hours of playing games i obtained the good old BSOD again, and it was on the HD4870 card, not the faster/newer one.

think it also gave same error code as the first times with the HD5850 card.

 

[Zephyr]

Update, this might help others.

The issue i have/had is pinned down to ATI drivers, went into safemode and removed all ATI stuff with Driver Sweeper, then removed the display drivers.
uninstalled all drivers that remained, registry cleaned to make sure.
right clicked a random hardware for it to pop up as VGA display.

Then i just let the computer sit in 8 hours testing running flash videos which didnt take long for it to crash before, this time. the 8 hours passed without BSOD/crash etc.

did another run as i wanted to make sure of 10 hours of flash video running. PASSED.

no errors in the log either, the cause is the ATI drivers.
Tested with Ati Radeon HD4870 and Ati Radeon HD5850 both got the same BSOD with latest ATI drivers, 0 without any installed.
uninstalled drivers and no BSODs. [remember safe mode, driver sweeper & registry cleaning tool to make sure none is left behind]

Hope this helps someone in the future, least to pinpoint.

 

[roblopes]

[SOLVED] ATI HD Series Random Blue Screen BSOD

I'm posting this here because I see a lot of people posting issues and I've followed some of the suggested trouble-shooting ideas on this site.

Hope this saves someone many hours of trouble-shooting time. It was a horrible experience to have to go through.

Its a Windows Driver issue. I suspect this goes back to the Vista days as well.

Here's the entire troubleshooting with problem description: Gadgets: GA-890FXA-UD5 Asus Crosshair IV Formula CORSAIR TW3X4G1333C9A HD5850 BSOD

6-28-2010 Solved as described. I'm afraid to even check to see if this solves the problem I had with my other computer using the evga 9800GTX+. The ONLY reason I built a new computer is because of problems I had similar to my story with the new hardware. I plan on setting it up for my kids, so I guess I can load Windows on it first to test it out. Then, its Ubuntu Lucid 10.04 LTS time for the kids.

Posted on Microsoft Answers. Lets see if they edit the "Its Microsoft's fault" part
[SOLVED] ATI HD Series Random Blue Screen error: BugCheck 0x0000007e ntoskrnl kb965494

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[Source of problem]
The problem is with Microsoft loading an old driver for new hardware when you first load the OS. Shame on you Microsoft. 6 weeks to figure this one out and it is CLEARLY Microsoft's fault. Sorry but no NDA's here.

Its a simple fix, yet almost impossible to find. Catalyst Install Manager - ATI HDMI Audio Device will add an Audio device rather than replace the HDMI Audio Device driver Microsoft loads at OS install time. Or the driver is ignored all together because Microsoft already loaded a driver at install time for that device.

[Clean install FIX]
When installing the ATI 10.6 Catalyst, use custom install and exclude the HDMI Audio by unchecking the box next to the HDMI Audio. The drivers still end up in the ATI Catalyst installation directory so you may want to note the ATI installation path. The problem here is ATI will add a HDMI High Definition Aduio Device, NOT replace the Windows device already loaded. Or it may not load a second device. Either way, it will use the Microsoft device driver.

Update Driver Software with the ATI driver- Microsoft High Definition Audio Device driver manually following the instructions below.

[Windows OS Already loaded FIX]
-Device Manager-
Updated driver using computer -> right click manage -> devices -> sound -> right click HDMI High Definition Audio Device -> Update driver and browse to ATI directory (check the include sub-folders).

Also noticed default BIOS settings cause problems with NB and DRAM. Overclocked to get voltage up on the system. Even though I adjusted BIOS settings, I still got plenty of BSOD until I updated the Microsoft High Definition Audio Device driver with the ATI driver.

Ran Ubuntu without a single issue prior to making any changes to accommodate the Windows 7 OS. For some reason Windows is fussy over certain settings where as Ubuntu 10.04 LTS loads and runs without a single problem.