BSOD occured multiple times while executing data logging software

[RayRayG]

Hi Guys,

I am having problems with one of our computers that is usually left on over night to record kiln temperatures using bench data logger v3.

The machine is a Compaq/HP EVO D530S running Windows 7 32 bit and has been running for a few months now without any problems. It is connected to a domain. I cant figure out why it is playing up now.

I have attached the SF_Diadnostic_Tool's compressed folder to this post (the results that is). First time doing this so hopefully I have doe this correctly. Please let me know if I have not.

Any advice or suggestions will be much appreciated.

Thank you in advance

 

[Golden]

Host Name:                 TPC0230
OS Name:                   Microsoft Windows 7 Professional 
[COLOR="Red"]OS Version:                6.1.7600 N/A Build 7600[/COLOR]
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          admin

Hi,

The first thing I would recommend is to perform all updates through Windows Update. Try that first to see if the system stays stable.

 

[x BlueRobot]

BSOD Analysis:

[COLOR="Red"]BugCheck A[/COLOR], {[COLOR="SeaGreen"]d60e44[/COLOR], 2, 1, 82c94109}

Probably caused by : ntkrnlmp.exe ( nt!KiTimerExpiration+15d )

Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

TRAP_FRAME:  80d8aedc -- ([COLOR="SeaGreen"].trap 0xffffffff80d8aedc[/COLOR])
ErrCode = [COLOR="Blue"]00000002[/COLOR]
eax=82d6c3e8 ebx=82d60e40 [COLOR="Red"]ecx=00d60e44[/COLOR] edx=82d60e44 esi=82d60e44 edi=82d60680
eip=82c94109 esp=80d8af50 ebp=80d8afac iopl=0         nv up ei ng nz ac po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010293
[COLOR="Red"]nt!KiTimerExpiration[/COLOR]+0x15d:
82c94109 8911            mov     dword ptr [COLOR="Red"][ecx][/COLOR],edx  ds:0023:00d60e44=????????

kd> [COLOR="SeaGreen"]k[/COLOR]
ChildEBP RetAddr  
80d8aedc 82c94109 [COLOR="Red"]nt!KiTrap0E[/COLOR]+0x2cf
80d8afac 82c925be [COLOR="Red"]nt!KiTimerExpiration[/COLOR]+0x15d
80d8aff4 82c91d8c nt!KiRetireDpcList+0xcb
80d8aff8 8e0b7ce4 nt!KiDispatchInterrupt+0x2c
WARNING: Frame IP not in any known module. Following frames may be wrong.
82c91d8c 00000000 0x8e0b7ce4

The exception which seems to have occurred, is a NMI (Non Maskable Interrupt), which is a interrupt which happens when a serious error has occurred. It has the highest priority. It also appears that a Timer event (nt!KiTimerExpiration) has been fired, which could belong to whatever caused the problem.

Remove:

Start Menu\Programs\McAfee

McAfee seems to be directly causing problems in a different crash dump (another Stop 0xA), please remove McAfee completely with the McAfee Removal Tool, and then install and run full scans with these free and proven alternatives which work the best with Windows 7 due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

kd> [COLOR="SeaGreen"]lmvm mfehidk[/COLOR]
start    end        module name
89421000 89493320   mfehidk  T (no symbols)           
    Loaded symbol image file: mfehidk.sys
    Image path: \SystemRoot\system32\drivers\mfehidk.sys
    Image name: mfehidk.sys
    Timestamp:        [COLOR="Red"]Thu May 31 16:15:32 2012[/COLOR] (4FC78B14)
    CheckSum:         0008334F
    ImageSize:        00072320
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[RayRayG]

Good Morning Guys,

Thanks for your input. I tried to run the updates yesterday but to no avail. The system freezes up and drops its internet connection. Windows explorer then stops responding and needs to be refreshed.

As for McAfee, It is company policy that all machines run McAfee so even if this was the problem I am unable to uninstall the software

I have decided to replace the machine and do a complete fresh install of windows 7 and will keep it as an emergency spare computer.

Thanks for your help again guys. Much appreciated. I will be using this forum again

 

[x BlueRobot]

Glad to be able to help

I understand what you mean about the company policy, even you tell them the problem is because of McAfee they usually just reinstall the program again.

 

[Golden]