BSOD - Occurred while browsing via IE

[Jimstigator]

Good afternoon! User was browsing the internet today via IE and got a blue screen. Logs show anything helpful?

Thanks!
Jim

 

[essenbe]

Hello Jimstigator, I will try to help with this. You only have one dump file which is what we use to debug BSODs. So, not a whole lot to go on. If you have any other information on the problem it would go a long way toward helping. I also need your system specs as detailed as possible, along with the PSU and CPU Cooler. We often have to look up components and Manufacturer and model help us do that. This may help.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

The dump file you uploaded shows this

BugCheck 50, {ffffffff00000000, 0, fffff80003112c3c, 5}

Could not read faulting driver name
[COLOR=red]Probably caused by : memory_corruption[/COLOR] ( nt!MiCaptureProtectionFromProto+1c )
Followup: MachineOwner

Please Run Memtest86+

   Information

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask​

 

[Jimstigator]

Thanks essenbe. In the past, you guys have always pointed to some specific driver/app that caused it an an update or removal fixed it. Not the case here huh? I'll work on getting more details from the users machine and run the mem tests.

Thanks again,
Jim

 

[essenbe]

Memory was listed as the cause. The only other process was Trend Micro was in use at the time of the crash. But the cause was listed as memory corruption specifically.