BSOD occurring regularly, with different error messages

[mahmoud]

Hello everyone,

I recently installed Win7 on my old laptop (Dell Vostro 1500), and I am constantly getting BSODs, sometimes every other day, and sometimes every 5 minutes.
Each time, I see a different error message, each time BSOD mentioning a different .sys file, and sometimes no file is mentioned (just a line with something like error 0x000000d1).
I have attached the dump files, as mentioned in the instructions.

Many thanks in advance for your responses

Best wishes

Mahmoud

 

[Arc]

Stray dumps are not enough. Read and follow the Blue Screen of Death (BSOD) Posting Instructions and upload the resulting zip with your reply post.

 

[mahmoud]

Thanks for your reply, Arc.
That is actually exactly what I have done. The resulting zip is the one that is attached to my first post.

Cheers

 

[Arc]

So many files are missing.

Well, try this: http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html and upload the resulting zip with your reply.

 

[mahmoud]

Hi again Arc. I have attached the resulting zip.

Cheers

 

[Arc]

BugCheck 1000008E, {c0000005, 96c55bad, a1579adc, 0}

[COLOR=Red]Probably caused by : aswSnx.sys[/COLOR]

Followup: MachineOwner
---------

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.

 

[mahmoud]

Arc,

Did as you suggested. Since then I have only had one BSOD, and also once the system became unresponsive.
I have relaunched the SF tool, and you can find the results attached.

Many thanks for your response,
Mahmoud

 

[Arc]

This BSOD took place when MSE was scanning the system. When it was scanning ataport.sys, it got a hardware interrupt.

That may have different explanation.

First, ataport.sys is most vulnerable to rootkits. So a couple of deeper scans would be better. Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Second, storage controller failure. Either physical or software. If physical, there will not be much more to do with a laptop, there is no spare storage ports to apply the disc. But the software environment may be taken under control, by taking two steps.

Updating the BIOS, if possible.

Then performing a clean reinstall, following http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[mahmoud]

Wow! Thanks for the prompt and informative response. Will do, and will let you know the results.
Cheers

 

[mahmoud]

Hi Arc
So I did scan the system, and no virus infection was found. The BIOS is up to date. I think the problem is not actually the hardware, because I have an old windows XP still installed on this system, and while it is slightly slow, but works fine and very rarely I have experienced any BSODs on it.
After my last post I have had again few BSODs, each time I tried to generate a report with the SF tool, and you can find a few of them attached.

Thanks in advance

 

[Arc]

Hi Arc
So I did scan the system, and no virus infection was found. The BIOS is up to date. I think the problem is not actually the hardware, because I have an old windows XP still installed on this system, and while it is slightly slow, but works fine and very rarely I have experienced any BSODs on it.
After my last post I have had again few BSODs, each time I tried to generate a report with the SF tool, and you can find a few of them attached.

Thanks in advance

I am sorry , mate. The dump reports something different.

BugCheck D1, {42bb27d, 2, 1, 88a70154}

Unable to load image \SystemRoot\system32\DRIVERS\bcmwl6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
[COLOR=Red]Probably caused by : hardware[/COLOR] ( vwififlt!FilterReceiveNetBufferLists+cf )

Followup: MachineOwner
---------

The hardware that is being indicated here is the Dell Wireless 1390 WLAN Mini-Card.

But, a deeper check gives a ray of light. A hardware will fail to work with an improper driver, and the driver installed for it is too old to work with windows 7 properly.

    Image name: bcmwl6.sys
[COLOR=Red]    Timestamp:        Fri Mar 27 06:28:48 2009[/COLOR] (49CC24C8)

That is earlier that the release of windows 7.

Search for an update from Dell's site, see how it goes.

Better you accept all the driver updates offered by dell for this system.

 

[mahmoud]

Arc,

Unfortunately, Dell doesn't provide drivers for the this laptop's hardware for Windows 7 (or even Vista). Maybe that is the problem. I tried to update some of the drivers, namely the Wifi and Nvidia graphic card.
I still have been experiencing BSODs, and sometime the system just freezes an forces me to restart. I have, again, attached some of the reports.

Thanks man

 

[Arc]

Dell doesn't provide drivers for the this laptop's hardware for Windows 7 (or even Vista). Maybe that is the problem.

You are using windows 7, but not using the drivers for windows 7 .... the "maybe" has no applicability for a certain event.

Do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html .... and configure windows update in such a way that it gets the hardware driver updates via windows update automatically. If those hardware are windows 7 compatible, then it is the only feasible solution to your issue.