Solved BSOD Occurs At Random Intervals While Browsing (Firefox)

[somethingsimple]

The crashes are completely random.
The computer does not appear to be under any significant strain.
Two have occurred thus far.
Attached are requested files.
Thank you.

 

[Dsprague]

Please enable driver verifier and allow it to crash your system, once it has crashed disable driver verifier and post back here with your new files the same way you posted the first time.

Driver Verifier - Enable and Disable

Tip: If you can not boot normally after enabling driver verifier boot into safe mode and then disabling driver verifier.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 1E[/COLOR], {[COLOR="Blue"]ffffffffc0000005[/COLOR], fffff800030e334b, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+c7 )

Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

5: kd> [COLOR="SeaGreen"]!error ffffffffc0000005[/COLOR]
Error code: (NTSTATUS) [COLOR="Blue"]0xc0000005[/COLOR] (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Memory:

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Run some hard-drive diagnostics and follow these steps:

• Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

• SeaTools for DOS | Seagate
• CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

:info: Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

Check for any file system errors and bad sectors using Option #2 of:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Use this command with Disk Check:

chkdsk C: /f /r

Test each RAM stick and every motherboard DIMM slot available.

 

[somethingsimple]

@Dsprague
My computer freezes at best thus far, no dumpfiles

@x BlueRobot
I have not yet tested my memory.
Question, in the link you posted (RAM - Test with Memtest86+) it states that each individual stick be tested if there are errors found, should I test each stick regardless if errors are found?

Thank you both in advance.

 

[x BlueRobot]

You may test all the sticks together, however, personally I would do the sticks individually, since if errors are found, then you can begin to concentrate on a particular stick right way.

 

[somethingsimple]

@x BlueRobot
I plan to use Crystal Disk Info for my SSD, because I cannot find it on the manufacturers website.
My SSD is partitioned, is this going to be a problem? I should run it for both partitions, correct?

I might not quite clear on how to use Crystal Disk Info, but from what I have gathered I plan to run 9 tests at a size of 4000 MB on both my drives, on the SSD.

 

[x BlueRobot]

Crystal Disk Info isn't a test as such, but a monitoring program which will gather information about your S.M.A.R.T data from your hard-drive, here's a explanation:

• S.M.A.R.T. - Wikipedia, the free encyclopedia.

Please post a screenshot of the output from Crystal Disk Info. It won't be a problem if your SSD is partitioned.

 

[somethingsimple]

• Disk check:
  • no errors.
• Hard-drive diagnostics:
  • Used Crystal Disk Info for SSD,two pictures attached.
  • Used Hitachi WinDFT for HDD, no errors.
• Memtest86+:
  • In the process of completing the sticks individually.
  • As a whole, 10 passes, no errors.
    • On a side note, 10 passes took almost 20 hours -- I take it, more RAM means more time

Now, I am unsure if this should be posted in a separate thread, please advise accordingly, but I incurred another BSOD while browsing. Requested files have been attached.

 

[x BlueRobot]

You don't need to test the RAM if no errors were found, and your HDD and file system seem to be fine.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 1A[/COLOR], {5100, fffff6fc80627000, 62, 10000ffffffff}

Probably caused by : win32k.sys ( win32k!AllocateObject+dd )

Usual causes:  Device driver, memory, kernel

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

:info: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Scan for any missing, modified or corrupted protected Windows files with:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Delete/Recreate the Pagefile

1. Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
2. Click on the Advanced tab
3. Click on the Performance Settings button
4. Click on the Advanced tab
5. Click on the Virtual Memory Change button
6. Uncheck the "Automatically manage paging file size for all drives" box (it's the default)
7. If the above box isn't checked, then make a note of what the paging file settings are
8. Click on the "No paging file" radio button, then click on "Set"
9. Answer Yes to the confirmation dialog that pops up.
10. Click on OK 3 times (to close all the Windows)
11. Reboot the system (this will delete the paging file)
12. Once Windows starts, go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
13. Click on the Advanced tab
14. Click on the Performance Settings button
15. Click on the Advanced tab
16. Click on the Virtual Memory Change button
17. Place a checkmark in the "Automatically manage paging file size for all drives" box (it's the default)
18. If the above box wasn't checked at first, then re-enter the paging file settings that you noted in Step 7
19. Click on "Set" (it'll be greyed out if you checked the box 2 steps earlier
20. Click on OK 3 times (to close all the Windows)
21. Reboot the system (this will recreate the paging file)

 

[somethingsimple]

Full scans performed with both Malwarebytes and Microsoft Security Essentials. Nothing found.

I followed the instructions on deleting/recreating a pagefile

I scanned for missing, modified or corrupted Windows files - Windows Resource Protection did not find any integrity violations.

 

[somethingsimple]

I've noticed that since I have tried the driver verifier, my computer freezes more often. It is usually under the same circumstances as the BSOD would be - browsing with Firefox, potentially numerous tabs open.

 

[x BlueRobot]

Driver Verifier may cause slight freezing and 'lag' since it is stressing the drivers, in order to produce a BSOD which will hopefully point out a driver which is causing the problem.

 

[somethingsimple]

Update:
Startup repair has been running for the night. It came about from the frequent freezing upon start up and hard boots.
Are one, or both, of my hard drives failing?
What are my next steps?

 

[x BlueRobot]

Update BIOS (if possible):

American Megatrends Inc. 1206, [COLOR="Red"]05/06/2012[/COLOR]

• How to Update Your BIOS | PCWorld

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

:info: Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[x BlueRobot]

Update:

Atheros AR9485 Wireless Network Adapter:

5: kd> [COLOR="SeaGreen"]lmvm  athrx[/COLOR]
start             end                 module name
fffff880`0684a000 fffff880`06afa000   athrx      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR="Red"]Fri Oct 21 10:45:10 2011[/COLOR] (4EA13F26)
    CheckSum:         002AF1A0
    ImageSize:        002B0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

• ATHEROS drivers for Microsoft Windows

AMD Radeon HD 6900 Series:

5: kd> [COLOR="SeaGreen"]lmvm atikmpag[/COLOR]
start             end                 module name
fffff880`04528000 fffff880`0459e000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="Red"]Fri Sep 28 02:12:52 2012[/COLOR] (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

• http://www.sevenforums.com/graphic-cards/1810-latest-amd-catalyst-video-driver-windows-7-a.html

 

[somethingsimple]

How long does startup repair go on for?
I can't start my computer without startup repair starting.

 

[x BlueRobot]

Did you start Startup Repair yourself or does it automatically just start?

• http://www.sevenforums.com/tutorials/681-startup-repair.html

Have you allowed it to complete? If not then this may help,

• http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html

 

[somethingsimple]

It automatically starts.
I am not going to allow it to complete, I don't think it should take this long.
I am going to follow the infinite loop recovery instructions.

 

[x BlueRobot]

If the computer fails over into Windows RE because of a detected boot failure, Startup Repair launches automatically.

Personally, I would allow the Startup Repair to complete, with the reason outlined above, this may also be helpful:

• http://www.sevenforums.com/performa...7-startup-repair-win7-how-long-does-take.html