Solved BSOD occurs while just browsing/word processing

[rm1988]

I don't really know much about computers, I bought a new one only a few months ago and I keep getting this Worker Thread at bad IRQL problem. Occurs maybe once a week or so. I did the crash dump thing. Please help.

Thanks

Rhian

 

[koolkat77]

Welcome.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

BCC E1 is common when McAfee is present.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff800039cf560, 2, fffffa8009d4f470, fffffa8009d4f470}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
---------

fffff880`09365000 fffff880`093ad000   mfeavfk01.sy

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
  • McAfee Removal Tool - McAfee Uninstaller

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

In addition, run the malicious software removal tool and WDO:

• http://www.sevenforums.com/tutorials/24076-malicious-software-removal-tool.html
• http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Await the .nfo files.

 

[rm1988]

Sorry to fail on the first step of this, I opened msinfo but it won't let me save. Do I need to click on of the sub categories first?

 

[rm1988]

Sorry the what? I need step by step.

 

[koolkat77]

Please upload your msinfo32.txt file.
To get this: Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.

 

[rm1988]

Nevermind, got it.

 

[rm1988]

I hope this worked. I'm also currently removing McAfee.

 

[rm1988]

- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Where is this part? do I download the free software or the trial of the pro version, I'm confused.

I'm running a full scan using Microsoft security essentials - looks like it will probably take some time.

 

[koolkat77]

Should look something like this

Thanks, no more problematic software.
McAfee was the only one.

Reduce items at start up. Let us know if you get more BSOD-s.

 

[rm1988]

So do I need to continue running scans or not? What items at startup?

 

[koolkat77]

Links to tutorials enclosed.

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[rm1988]

Ok thanks so much for your help.

 

[koolkat77]

You're welcome.