BSOD -- of course, what else would it be?

[bennyjr123]

Hello, I'm not very computer savvy so bare with me here...

I bought this Dell Inspiron 15 barely a month ago and it was working fine up until a few weeks ago when it started crashing with the ever lovely BSOD. It happens at random times and it's to the point where it's doing once a day. I have Trend Micro AntiVirus which says my computer is protected so I don't really understand what's happening.

Windows 7 is the original OS
OEM
A little over a month old

(hopefully I did the zip thing right)

 

[richc46]

STOP 0x000000FE: BUGCODE_USB_DRIVER Usual causes: USB device driver

You have submitted 6 DumpReports. They are all the same and indicate usbhub.sys as the cause.

icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp2_mini-dump[1].zip\Windows7_BSOD_jcgriff2\080610-28189-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a03000 PsLoadedModuleList = 0xfffff800`02c40e50
Debug session time: Fri Aug  6 03:04:28.552 2010 (GMT-4)
System Uptime: 2 days 15:08:23.144
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck FE, {8, 6, 5, fffffa80057fb160}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa80057fb160, TimeoutContext - PortData
Debugging Details:
------------------

CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff880041529ec to fffff80002a73600
STACK_TEXT:  
fffff880`02da8c18 fffff880`041529ec : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`02da8c20 fffff800`02d70827 : fffffa80`057f1050 fffffa80`0578db10 ffffffff`dc3a58a0 fffff800`02c185f8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`02da8c80 fffff800`02a80861 : fffff800`02c18500 fffff800`02d70804 fffffa80`03b62680 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`02da8cb0 fffff800`02d18a86 : c718438b`ffff57ac fffffa80`03b62680 00000000`00000080 fffffa80`03b4c040 : nt!ExpWorkerThread+0x111
fffff880`02da8d40 fffff800`02a51b06 : fffff880`02bd3180 fffffa80`03b62680 fffff880`02bddfc0 83481c43`896c4389 : nt!PspSystemThreadStartup+0x5a
fffff880`02da8d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  kb
FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`041529ec cc              int     3
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: usbhub
IMAGE_NAME:  usbhub.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc2d
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Followup: MachineOwner

Usbhub.sys file description
Productname: Microsoft® Windows® Operating System
Description: Default Hub Driver for USB
Company: Microsoft Corporation


Suggested Solution:
Go to Device Manager and expand Universal Serial Bus Controllers...
Update the drivers that you see. This should correct the problem.

 

[bennyjr123]

thank you so much i really appreciate but when I go to those drivers and try to update them windows is telling me they are all up to date. Where do I go from here?

 

[richc46]

There are things that can be done, but I am obligated to give you what I feel is my best advice, although others will come by with alternative answers. Its a new computer, I would return it for a new one. You should not be having USB problems with a new computer. It is an itegral part of the system. One requirement for most warranties is that it is returned in the same condition.

You can try to remove anything that you have installed by using System Restore. If that solves the problem, install one at a time, to determine the cause of the conflict.

 

[bennyjr123]

Thank you i appreciate any advice you can give me. Problem is the laptop is not under warranty. Money issue, we weren't able to purchase it along with the laptop at the time so any other suggestions would be greatly appreciated. Thanks again.

 

[richc46]

Computer that does not work, in 30 days, does not need the warranty, bring it back to the store they will exchange it.

 

[bennyjr123]

i don't mean to be a pest, but it's been over 30 days. It was purchased on July 8, 2010.

 

[richc46]

First, you are not a pest. You are here to be helped and I will help as long and as much as it is needed. I will always do what I think is best for you. Now, I know that return is not an option

Do you have a Seven DVD?

You may want to update chipset drivers and bios.
You may, also want to check the hardware that is plugged into those ports.

 

[bennyjr123]

No i do not. This is the first I've heard of this. What exactly is it?

 

[richc46]

Here is a brief explanation of BIOS

BIOS: frequently asked questions

Although an update is not difficult, may I suggest that you seek the help of a friend. BIOS is one of two areas that we do not want to have problems. The other big area is registry

 

[bennyjr123]

Okay, Thank you for the info on BIOS. All of the usb ports in my laptop are empty and have been for awhile.

 

[richc46]

Can you go back to the beginning with system restore? Unless its hardware, it is probably something that you installed. System restore can go back to before the problem.