BSOD on boot up and in safe mode

[tpalmer]

My computer is crashing every few minutes. It is a wonder how I got this post up. I received a cache manager bsod as well as a mfehidk.sys bsod. I have also received multiple errors.

Here are today's event id 41 bug check errors
EventData
BugcheckCode 52
BugcheckParameter1 0x50853
BugcheckParameter2 0xfffff880031b66c8
BugcheckParameter3 0xfffff880031b5f20
BugcheckParameter4 0xfffff800032d4ec5
SleepInProgress false
PowerButtonTimestamp 0
EventData
BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff800035d41b2
BugcheckParameter3 0xfffff88008cb4fe0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
EventData
BugcheckCode 30
BugcheckParameter1 0xffffffffc0000005
BugcheckParameter2 0xfffff880010984f0
BugcheckParameter3 0x0
BugcheckParameter4 0xffffffffffffffff
SleepInProgress false
PowerButtonTimestamp 0
EventData
BugcheckCode 80
BugcheckParameter1 0xfffff6fb3ffffade
BugcheckParameter2 0x1
BugcheckParameter3 0xfffff80002676f97
BugcheckParameter4 0x5
SleepInProgress false
PowerButtonTimestamp 0
- EventData
BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff80003282ec5
BugcheckParameter3 0xfffff8800941f790
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
EventData
BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff8000328a3e4
BugcheckParameter3 0xfffff880027e5fa0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

I have attached the dump files. I am using windows 7 home 64-bit. My computer is a toshiba satellite L555D

 

[koolkat77]

Welcome to SevenForums

Please upload your msinfo32.nfo file. To get this:

1. Click on the Start rb:
2. Type msinfo32 into the Search programs and files box
3. When it opens, go to File, Save
4. Save as msinfo32.nfo and save in a place you will remember
5. Let it finish the process of gathering and saving the system info
6. Right click the .nfo file, click send to compressed (zipped) folder
7. Upload the .zip file here

mfehidk.sys = McAfee.

McAfee is a frequent cause of BSODs. Please uninstall it using its removal tool

• McAfee Removal Tool - McAfee Uninstaller

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted​

Run a full scan with both (separately) once downloaded, installed and updated

Await the msinfo file

 

[tpalmer]

The file was added to the original post

 

[koolkat77]

Thanks

As mentioned already, please remove McAfee and everything related to it

[LIST=1]
[*]Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
[*]Start Menu\Programs\McAfee Online Backup	Public:Start Menu\Programs\McAfee Online Backup	Public
[*]Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
[/LIST]

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results and further BSODs if any

 

[koolkat77]

Any more BSOD-s after your last post?

• If your problem is solved please use the
  
  Mark this thread as solved link at the top of your thread or down on the left corner
  
  .

 

[tpalmer]

more bsod's

I thought it was fixed but it is starting to do it again. I have attached the new files.

 

[koolkat77]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

---

Upload a screenshot of your hard disk using crystal disk info and summary tab using speccy:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html
• Speccy - System Information - Free Download

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Hard drive test both short and long with:

• SeaTools for Windows