BSOD on boss's comp while 'just browsing online' - full info provided

[42claire42]

Hello all,

I'm the web dev at a small company, and although I'm not an expert at these sorts of things I'm the go-to person for computer issues. My boss is experiencing a blue screen of death on her HP pavilion 6v6 notebook pc while 'browsing online'.

Here's the info she sent me:
*Problem signature:*
> Problem Event Name: BlueScreen
> OS Version:
> 6.1.7601.2.1.0.768.3
> Locale ID: 1033
>
> *Additional information about the problem:*
> BCCode: 116
>
> BCP1:
> FFFFFA8009455330
>
> BCP2:
> FFFFF880044E39D8
>
> BCP3:
> 0000000000000000
>
> BCP4:
> 000000000000000D
>
> OS Version: 6_1_7601
>
> Service Pack: 1_0
>
> Product: 768_1

And I've attached the zipped file with the information provided by the diagnostic tool.

I apologize for not being 100% on the jargon of PC diagnostics, and thanks in advance for your time!

 

[koolkat77]

Hi and welcome to SevenForums

Most of the BSOD-s were caused by older video card drivers.

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI REBOOT. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper REBOOT

Download latest drivers from the filehippo link below:

• Download AMD Catalyst Drivers 12.10 Vista 64 - FileHippo.com

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

Keep us posted.