Hi Gerry,
Windows updates are failing, only the first tranche worked, 18 Nov. We need them upto date
please run this tool, copy/paste the output
(no personal data in it)
http://go.microsoft.com/fwlink/?LinkID=52012
Roy
Roy, Here's the info:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-W3T67-D73J7-G8P7W
Windows Product Key Hash: RaMg+bnaxI2U22DKCjpdsMI3Ayc=
Windows Product ID: 00359-231-2788424-06766
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {378D39EC-EF10-4C46-A08B-5F77FF2E1A80}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170913-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{378D39EC-EF10-4C46-A08B-5F77FF2E1A80}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G8P7W</PKey><PID>00359-231-2788424-06766</PID><PIDType>5</PIDType><SID>S-1-5-21-3138898135-2950917048-3305114682</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H110M-M.2</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F21</Version><SMBIOSVersion major="3" minor="0"/><Date>20170222000000.000000+000</Date></BIOS><HWID>F5763207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ee4e1629-bcdc-4b42-a68f-b92e135f78d7
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00212-231-278842-00-1033-7601.0000-3212017
Installation ID: 016691342721998536493646572183404082985393725852708814
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL:
http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: G8P7W
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/19/2017 1:52:19 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:18:2017 05:40
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln3UwZoikLQ0RJarZOOoxfZE9FI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
DBGP INTEL
HPET INTEL SKL
MCFG ALASKA A M I
FPDT ALASKA A M I
FIDT ALASKA A M I
SSDT SaSsdt SaSsdt
SSDT SaSsdt SaSsdt
SSDT SaSsdt SaSsdt
SSDT SaSsdt SaSsdt
UEFI INTEL EDK2
SSDT SaSsdt SaSsdt
LPIT INTEL SKL
WSMT INTEL SKL
SSDT SaSsdt SaSsdt
SSDT SaSsdt SaSsdt
DBG2 INTEL
DMAR INTEL SKL
