BSOD on employee workstation

rpgguyinnj

New member
Local time
2:34 PM
Messages
1
Hello, We are having an employee who has been getting a few bluescreens lately. I thought it was due to the NVidia drivers, but an update didn't seem to make much of a difference. New to this forum so I am attaching the dump in case anyone is able to diagnose any further. Thanks in advance for your help.
 

My Computer

Computer type
PC/Desktop
OS
Win 7
Check this thread: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\121614-15100-01\121614-15100-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0x82c05000 PsLoadedModuleList = 0x82d4e5b0
Debug session time: Tue Dec 16 22:35:55.662 2014 (UTC + 6:00)
System Uptime: 0 days 0:03:41.521
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {880cc510, 9993ad02, 0, d}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+112d02 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 880cc510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9993ad02, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000d, Optional internal context dependent data.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'tcpipreg' and 'parport.sys' overlap

FAULTING_IP: 
nvlddmkm+112d02
9993ad02 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8d77bb74 9a32d0ff 00000116 880cc510 9993ad02 nt!KeBugCheckEx+0x1e
8d77bb98 9a321ae6 9993ad02 00000000 0000000d dxgkrnl!TdrBugcheckOnTimeout+0x8d
8d77bbbc 9a35e92c 00000000 00000102 8801b788 dxgkrnl!TdrIsRecoveryRequired+0xb8
8d77bc34 9a388a7c fffffcfb 000036b3 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8d77bc5c 9a38919d 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8d77bc98 9a3658f0 8d77bc90 87e476f8 85bd3008 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8d77bd28 9a38a501 8801b788 82c3bb99 8801b788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8d77bd3c 9a38a5bd 8801b788 00000000 8801b0c8 dxgmms1!VidSchiRun_PriorityTable+0xf
8d77bd50 82e0e141 8801b788 a31a17f2 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8d77bd90 82cb5559 9a38a53e 8801b788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+112d02
9993ad02 55              push    ebp

SYMBOL_NAME:  nvlddmkm+112d02

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5474d7de

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start    end        module name
99828000 9a2a0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Nov 26 01:26:22 2014 (5474D7DE)
    CheckSum:         00A3571E
    ImageSize:        00A78000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Back
Top