Solved BSOD on Hibernate Wake up Toshiba Laptop

[SuperNoob]

Hi

Until recently my laptop, Toshiba Sattelite Pro P200 has been hibernating fine but yesterday as I set it to hibernate and woke it it up this morning I experienced a BSOD that said 'Hardware Malfunction' then something about the vendor. It works fine if I delete the hibernate data and start a new session.

- x86 (32-bit) or x64 ? 32 bit
- the original installed OS on the system? Vista Ultimate 32bit
- an OEM or full retail version? Win 7 Professional Full Retail
- OEM = came pre-installed on system Vista Ultimate
- Full Retail = yes

- What is the age of system (hardware)? 1 year
- What is the age of OS installation 5 months

Here is the minidump

 

[Tews]

Having a look now, however, I noticed this from your perfmon report... Try to install these asap while Im looking at the .dmp files..

Device drivers are not installed.
Cause: A driver has not been installed for this device preventing it from working properly.
Details: The device driver for PCI Memory Controller has not been installed. This device will not be available until the correct device driver is installed.
Resolution: 1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver.
Related: Explanation of Error Codes Generated by Device Manager
Symptom: Device drivers are not installed.
Cause: A driver has not been installed for this device preventing it from working properly.
Details: The device driver for Mass Storage Controller has not been installed. This device will not be available until the correct device driver is installed.
Resolution: 1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver

 

[Tews]

Unfortunately, there were no .dmp files contained in your zip file... Navigate to c:/windows/minidump and zip up any .dmp files and attach it to your next post... You also have a LOT of out of date drivers.. Im assuming that this was an in place upgrade, and not a clean install... This is probably adding to your problems...

 

[SuperNoob]

Thanks for your help. I'll get onto getting those drivers now. Could you advise me on how to get them? And also I can't find the .dmp files in my Documents folder or my Windows folder. Btw, It was a clean install but I haven't run windows update for approximately 2 months.


EDIT: I can't find either driver on the Toshiba driver website for my model, also when I go into the device properties and click update driver it fails instantly.

EDIT 2: I'm going to try and update the chipset driver from the toshiba page to see if that'll fix them. EDIT: No, the chipset update didn't do a thing

 

[Tews]

First, completely fill out your system specs ( click the link in my sig )... Second... run windows update now... if you navigate to c:/windows, is there a minidump folder?? If not, create one... Follow these directions to enable a small (64K) memory dump..

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).

 

[SuperNoob]

Okay I've made the Minidump folder and set it to small dump(128k) (no 64k available). Windows update shows 3 optional updates and they are dl'ing now.

I still need those drivers. I uninstalled the devices in device manager, ran the chipset update and then scanned for hardware changes and they are still the same.

Also do I need to induce the BSOD again for the minidump now?

 

[Tews]

Yes, enable driver verifier .. and fill out your system specs!!!

 

[SuperNoob]

I've opened verifier and it has loads of settings. Which ones do I use?

Oh and I tried to put in my system Spec but I don't know some of them like Sound card which doesn't come up in dxdiag

 

[Tews]

Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

 

[SuperNoob]

I did this and it bsod'd differently just after the starting windows. Error on atikmdag.sys and creates a dump. I'm system restoring now. Is this meant to happen??

Ps this is from my iPod

 

[Tews]

Yes.. the whole idea is to force a BSOD... upload the new .dmp file for analysis.

 

[SuperNoob]

So after a system restore the dmp files should appear in the minidump folder? If I find them I'll upload to a post.

EDIT: I had a BSOD, it went into setup restore or something and system restored. It ran normally and I found nothing in th minidump folder

 

[SuperNoob]

I couldn't get a dump file. If it was created where would it be? Also now will I always BSOD at startup??

 

[Tews]

The .dmp file will be in c:/windows/minidump ... the next time it crashes, boot into safemode, then upload the new .dmp file...

 

[SuperNoob]

Okay but after the crash it always tries to system restore. I'll let it crash, shutdown, boot into safe mode and then how will I stop it crashing at startup?

 

[SuperNoob]

Okay I added the crash dmp file to my minidump. I am currently in safe mode. Damn internet is slow in safe mode. If I restart now will the crash happen again or will I be able to normally boot?

Here is the new minidump

 

[Tews]

Go ahead and disable driver verifier for now while I look at the .dmp file

 

[SuperNoob]

How do I disable it?

EDIT: NVM I figured it out

 

[Tews]

Your .dmp file shows atikmdag.sys ( Your ATI video driver ) as the cause of your crash... Completly remove the Catalyst Control Center and only install the Display Driver ... Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

Uninstall McAfee Antivirus and replace with Microsoft Security Essentials..

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D6, {895770b5, 0, 8cadb1ee, 0}

*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys

Could not read faulting driver name
Probably caused by : atikmdag.sys ( atikmdag+29f1ee )

Followup: MachineOwner
---------

These drivers are out of date and need to be updated if possible...

AGRSM.sys    Mon Nov 10 09:56:37 2008 (49184BA5) ... TOSHIBA V92 Software Modem/Agere Systems Soft/Creatix V.92 Data Fax Modem ... [url=http://www.lsi.com/support/]Support and Downloads[/url]
GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) ... CD-ROM Class Filter Driver by Gear Software ... [url=http://www.gearsoftware.com/]GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering[/url]
mfehidk.sys  Thu Sep 18 19:04:38 2008 (48D2DE86) ... Uninstall Mcaffe
mfetdik.sys  Thu Sep 18 19:06:11 2008 (48D2DEE3) ... Uninstall Mcaffe
netw5v32.sys Thu Mar 26 12:10:37 2009 (49CBA8FD) ... Intel Wireless WiFi Link Driver ... [url]http://downloadcenter.intel.com/Default.aspx[/url]
TVALZ_O.SYS  Thu Nov 08 22:07:46 2007 (4733CF02) ...  TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver ... [url=http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#]Toshiba Support - Homepage[/url]
UVCFTR_S.SYS Thu Jun 26 04:25:19 2008 (4863526F) ... Chicony USB 2.0 Camera ... [url]http://www.chicony.com.tw/download/kb/top1.asp[[/url]

 

[SuperNoob]

Thanks! Will do asap

I think I used to have CCC installed but now I don't. I don't know how to fully get rid of it :S
Some help required in locating/ removing the Catalyst ATI please. I can't even find a trace of ATI on this computer. Even the registry Local User/software/ati section is gone.