BSOD on HP Pavilion dv7-1451

[bsulistioadi]

Hello experts,

My system keep crashed soon after upgrading from vista x-64 into win7 x64. It happens everytime I tried to shutdown/restart the system (which badly required while updating the windows or installing softwares).

Attached is the dump files along with the perfmon check results.
The system is originally vista x64 and upgraded by retail version of win7 x64.

Thanks in advance for any help

-budi-

 

[Tews]

Your first .dmp file blames stwrt64.sys (SigmaTel High Definition Audio Codec) as the cause for your crash.. Download the latest version from http://download.cnet.com/SigmaTel-High-Definition-Audio-CODEC/3000-2110_4-173629.html

Your second .dmp file blames umbus.sys (User-Mode Bus Enumerator) which is a core system file and is not likely to be the specific cause.. It also mentions hpdskflt.sys (HP Mobile Data Protection System Disk Filter) Download the latest version from HP® - Laptops, Desktop, Printers, Servers, and more

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*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {d7, fffffa80060239b0, fffffa800653f050, 0}

Unable to load image \SystemRoot\system32\DRIVERS\stwrt64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stwrt64.sys
*** ERROR: Module load completed but symbols could not be loaded for stwrt64.sys
Probably caused by : stwrt64.sys ( stwrt64+62fa1 )

Followup: MachineOwner
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.....
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003ce2b60, fffff800043c3510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys

Followup: MachineOwner
---------

These drivers are out of date and need to be updated..

fffff880`0438c000 fffff880`04398000   Accelerometer Accelerometer.sys Tue Mar 18 17:25:31 2008 (47E0334B) ... HP Mobile Data Protection System Accelerometer .. [url=http://www.hp.com/#Support]HP® - Laptops, Desktop, Printers, Servers, and more[/url]
fffff880`05ab7000 fffff880`05bd9000   agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF) ... Agere Systems Soft Modem  ... [url=http://www.agere.com/]LSI[/url]
fffff880`018c7000 fffff880`018cf000   AtiPcie  AtiPcie.sys  Mon Nov 06 11:59:54 2006 (454F6A0A) ... ATI PCIE Driver for ATI PCIE chipset ....[url=http://www.ati.com/]Global Provider of Innovative Graphics, Processors and Media Solutions | AMD[/url]
fffff880`042ec000 fffff880`042f8000   HpqKbFiltr HpqKbFiltr.sys Mon Jun 18 18:13:11 2007 (46770377) ... HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver ... [url=http://www.hp.com/#Support]HP® - Laptops, Desktop, Printers, Servers, and more[/url]
fffff880`03a6a000 fffff880`03a91000   jmcr     jmcr.sys     Thu Jul 17 08:23:53 2008 (487F39D9) ... JMicron JMB38X Memory Card Reader Driver ... [url=http://www.jmicron.com/Driver.htm]Driver[/url]
fffff880`03ac0000 fffff880`03af1000   Rtlh64   Rtlh64.sys   Mon Nov 10 07:26:28 2008 (49182874) ... Realtek 8101/8168/8169 Wired Network Driver ... [url=http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=7&PFid=10&Level=3&Conn=2]Realtek[/url]
fffff880`04307000 fffff880`0435c000   SynTP    SynTP.sys    Fri Jan 18 13:50:49 2008 (4790F509) ... Synaptic Touch Pad Driver ... [url=http://www.synaptics.com/support/drivers]Drivers | Synaptics[/url]

 

[bsulistioadi]

tews,

Thanks a bunch
will be back with the result of your solutions

-budi-
BTW this forum is damn FAST! Thanks again!

 

[Tews]

NP.. let us know how it comes out!

 

[bsulistioadi]

TEWS the lord...

You saved my days!!! updated all listed drivers and now my system runs like HELL!!!
this forum ROCKS!!!
Thanks AGAIN

 

[Tews]

Im glad its sorted!

now my system runs like HELL!!!

I hope thats good! :roflmao:

 

[bsulistioadi]

Tews/anyone,

I wonder why but my system could not be shut down again now.
Here are some stuffs I did last time:
- install some free apps (pdf writer, etc)
- install HP Office Jet 8500 (failed to recognize my WLAN connected printer, then uninstalled)
- install Tune Up Utilities 2010 (failed)
Then the system keep giving me BSOD each time it restarts/shutdowns
Attached is the DMP files along with BSOD analysis results (which I don't understand how to read).

Thanks in advance

-budi-

 

[Tews]

do a system restore to a point before you started installing those programs while I take a look..

 

[Tews]

The .dmp file is blaming umbus.sys as the reason, but as this is a core OS file, it is unlikely to be the real culprit.. Interestingly, there were some issues with hpdskflt.sys which is HP Mobile Data Protection System Disk Filter, which you said failed during installation... Manually delete this driver from your computer..

Both of the outdated drivers are suspect!!

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003ce3680, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys

Followup: MachineOwner
---------

---------
fffff880`046e8000 fffff880`046f4000   Accelerometer Accelerometer.sys Tue Mar 18 17:25:31 2008 (47E0334B) ... HP Mobile Data Protection System Accelerometer ... [url=http://www.hp.com/#Support]HP® - Laptops, Desktop, Printers, Servers, and more[/url]
fffff880`014dd000 fffff880`014e7000   hpdskflt hpdskflt.sys Tue Mar 18 17:25:31 2008 (47E0334B) .. HP Mobile Data Protection System Disk Filter .... [color=red]DELETE THIS![/color]

 

[bsulistioadi]

Installed the HP Smart Protection Guard (including accelerometer.sys and hpdskflt.sys update in the installation) but not sure if it was successful since my system FAILED to RESTART soon after the installation. Now I am getting tired with this notebook. Please HELP :-(

 

[ttran]

Hi,

Tom (Tews) was right when he told you to remove HP Smart Protection guard. First of all its driver is from 2008 and is out of date for window 7, so basically even if you succesfully install it on your computer, in a nice day it will crash.
Stop code 9F is almost always driver related.

Another thing I could think of is that you also have Avira in your system, and you are trying to install another protection program which may cause conflict sometime. I'm not sure what is HP smart protection guard, but I have seen some system crash when they try to use 2 or 3 firewall and AV at the same time (not include poor coded program). You can try to remove Avira to see if you will be able to install HP smart protection.
http://www.avira.com/en/support/antivir_removal_tool.html

I also see that you have some other out of date drivers, so please update them:

agrsm64  agrsm64.sys  Mon Nov 10 22:01:35 2008 (49184CCF)
Agere Systems Soft Modem    [COLOR=black]part   of LSI Logic -[/COLOR][URL="http://www.lsi.com/support/"]Support and Downloads[/URL]

usbfilter usbfilter.sys Thu May 29 05:54:15 2008 (483DE297)
AMD USB Filter Driver (likely part of the chipset 
[URL="http://support.amd.com/us/Pages/AMDSupportHub.aspx"]AMD.com | Support & Downloads[/URL]

BUGCHECK SUMMARY:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.863\081910-43399-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e03000 PsLoadedModuleList = 0xfffff800`03040e50
Debug session time: Fri Aug 20 00:05:11.268 2010 (UTC + 7:00)
System Uptime: 0 days 21:47:52.593
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003ce3680, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys

Followup: MachineOwner
---------

Regard,

Tuan

 

[bsulistioadi]

Thanks anyway Tuan,

I tried to dive the web to find updates for those 2 guys (modem and USB filter but unsuccessful).
Maybe I better revert back to vista now to avoid much more headache.

-budi-