Solved BSOD on login. STOP:000000a irql_not_less_or_equal

[Artaeus]

Hello,

This is my first post. I am having an issue where upon logging in I see nothing besides a black screen and my cursor, eventually my desktop loads and then I get the aforementioned BSOD stop error. I have configured my computer to create a small memory dump as seen in the posting instructions but my computer will not create the file in the C:\windows\minidump folder after getting the BSOD.

Also, I can boot into safe mode and log in without any issues.

If anyone can please help me I would be very appreciative.

Thank you for your time,
Artaeus

 

[Pauly]

Hello

First off if your OCing in anyway stop, return everything to stock settings for the purposes of testing

If you havent already, fill in your system specs so we know what we are dealing with
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Make sure you have read the guide on asking for help with BSOD so you know what we need
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
And if necessary set your machine to create minidumps (Method 2 Step 2 is easiest IMO)
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Run some scans to check against virus or infection
http://support.kaspersky.com/5350
http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html


Run some basic hardware tests
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
http://www.sevenforums.com/tutorials/433-disk-check.html (windows based check)
Hard Drive Diagnostic Procedure (bootable disk check)

If i were you going on the fact that safemode works (which is basically a stripped down basic drivers version of windows) i would start by running a clean boot http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html and see if you can get back in to windows normally

 

[Artaeus]

Hello Pauly and thank you for the reply.

I have not Overclocked anything and have listed my system specs on my profile. I have also configured my computer to create the dump file but something has been preventing the creation of the file and have also downloaded the sf diagnostic tool but decided not to run it as instructed as I have no crash dump file. I am running a virus scan with Malwarebytes as I type and also updated Avira (which I need to reboot to use). If I find nothing at all, I take it that I should try the clean boot and follow the guide? I will post back with any updates as well.

 

[Pauly]

Yes mate i think as safe mode works theres a good chance to get to normal desktop through clean boot then we have more options/easier to work with etc
Post back your results and/or any developments

 

[Artaeus]

Ok, while I wait for malwarebytes to finish its scan I have a question. I know I'm supposed to have the .zip from the sf diagnostic tool but didn't have the dump file so I did not upload it. What would prevent my system from crating the file upon crashing?

 

[Pauly]

I would still run the tool even without dump files as that tool grabs several logs and system file that are full of info like installed programs and info on installed drivers etc which is not as good as a dump file but all useful
What method did you use to configure to create dumps, have you double checked it worked/stuck

 

[Artaeus]

I followed the guide on here to configure my computer to create small memory dumps in startup and recovery. I ran the tool and uploaded the .zip as well.
Thanks again.

 

[stevejh00]

Creating Mini dump by changing registry setting

Hi there

I have a BSOD issue and have a post on this site hoping for some help. I went a long time trying to get my machine to create a minidump but the setting always reverted to default so one was not created.

I finally got one created by altering the registry directly to do so. Let me know if you still need a hand and want to try that and I will send you what I did.

Steve

 

[Artaeus]

Hi Steve,

I would greatly appreciate that. It seems that my settings are not being changed back but it still wouldn't hurt to try that out.

Thank you.

 

[stevejh00]

Hi, this is the directions I found and followed after months of trying to create a file to help solve my BSOD. Still working on it but now at least have a dump file to help troubleshoot.

Good Luck

You can make this MiniDump change in the Registry, by setting the following value:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl]
"CrashDumpEnabled"=dword:00000003
However, be aware that this Registry change affects the system only after reboot.

 

[Artaeus]

My antivirus scan is complete and shows one virus (Trojan.agent svchost.exe) I tried deleting it and malwarebytes said it was deleted successfully. I rebooted into safe mode and It's back. How do I get rid of this?

 

[Pauly]

I would google the exact name as there are often specific removal tools and procedures
Often virus or trojans can get copied into system restore or similar area that AV has no control over and can then copy themselves out on reboot
Try http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html as it scans before windows boots and some limitations are removed

 

[Artaeus]

There is a lot of information to look at for this virus. I also cannot use windows defender offline. It says I cant be in safe mode. Can a virus cause a bsod?

 

[Pauly]

I couldnt put a definite yes or no on that, a virus can mess things up and something its messed up could cause it
Whats the issue with offline scan, download it, burn it to disk or flash drive, boot from it and the scan should run, if not your best bet may be to find a removal tool of the net

 

[Artaeus]

Ok, I removed the virus and am now going to start trying to clean boot.

Edit- I went through the clean boot process and it worked! I decided to not re-enable some services that I no longer use so I can't pinpoint the exact service.

Thank you for all of your help.
Artaeus

 

[Pauly]

Good news glad to hear its going good, just be aware it is possible for some programs/services to reactivate themselves i have found in the past if something is taken out of startup and you manually run it at a later date it is possible for some its to automatically add themselves back into startup so you sometimes end up with two entries in msconfig one selected and one unselected just be aware of this if problems return, it may be wise to keep notes of what you have turned off. Hopefully that will be it sorted but if any problems return or you need any more help just post back

Leave this thread open for several days until you are confident your problems are resolved then you can mark thread as solved