BSOD on normal boot, error 0x0000001E

[witheea]

Hello,
I receive the BSOD every time I boot windows normally. I can boot fine in safe mode and have used AVG, Malwarebytes, and Spybot Search & Destroy. All three programs return no issues. I've attached the dump files hoping someone will be able to assist me. I believe this is a kernel driver issue however don't know how to read the dump files to find the issue. Any help you're able to provide will be greatly appreciated! Thanks!

Sorry, I meant to add the additional STOP codes that show up on my BSOD:

0xFFFFFFFFC0000005
0xFFFFF800035836EA
0x0000000000000001
0x0000000000000018

 

[koolkat77]

Welcome

Your bug checks and their usual causes:

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED  
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS
BugCheck 1E, {ffffffffc0000005, fffff800032be405, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
----------------
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL 
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner,
Backup tool, compatibility
BugCheck A, {dc, 2, 1, fffff8000330f405}
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
----------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA  
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffff8a000b24000, 0, fffff800032dd9ca, 0}
Probably caused by : ntkrnlmp.exe ( nt!wcsstr+56 )

Suggestions on problematic software:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

Please uninstall AVG, it's known to cause BSoD on some systems.
Spybot does detect few stuffs, but it's known to slow down the system and causes corruption as well.

• AVG | Download tools and utilities

Replace with Free MSE, it's light weight and does not cause problem like other antivirus programs do. (PS: MSE & MBAM are a great combination.)

• Microsoft Security Essentials - Free Antivirus for Windows

:note: Remove any kind of 3rd party remote control program if you have them

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results

 

[witheea]

Thank you for your response! A couple of quick questions before I follow the steps above (I won't be able to go through all of them until tomorrow):

1) You said to remove any third party remote control programs. I use LogMeIn for my school. Is removing this just a precaution? Will I be able to reinstall after I'm running successfully again or is it a part of the problem?

2) I will remove AVG and install MSE. However, I also use a bootable USB drive with AVG on it, on occasion, whenever I need to get a virus off a computer. Will I still be able to use this, or does MSE offer something similar?

3) What files were you able to find the bug checks under and how were you able to determine what software was causing the problems by these checks? This question I ask for my own curiousity in hopes to better understand the process you followed in order to advise me how to fix it. I personally like to understand what I've done, so that maybe next time I can fix it myself

Thanks so much!

 

[koolkat77]

1) You said to remove any third party remote control programs. I use LogMeIn for my school. Is removing this just a precaution? Will I be able to reinstall after I'm running successfully again or is it a part of the problem?

Yep, uninstall it while we're troubleshooting. You can install it back once we know your computer is stable. (Look for the latest version of that program to download)

2) I will remove AVG and install MSE. However, I also use a bootable USB drive with AVG on it, on occasion, whenever I need to get a virus off a computer. Will I still be able to use this, or does MSE offer something similar?

You can use AVG that way "occasionally". I recommend 2 more software that you can run from time to time:

• Anti-rootkit utility TDSSKiller
  &
• http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

3) What files were you able to find the bug checks under and how were you able to determine what software was causing the problems by these checks? This question I ask for my own curiousity in hopes to better understand the process you followed in order to advise me how to fix it. I personally like to understand what I've done, so that maybe next time I can fix it myself

These are basic troubleshooting steps by looking at the "usual causes" for your bug checks. I did some more commands on windbg but that didn't output anything in detail.

If doing the above do not stop your BSoDs, we do more troubleshooting studying the newer .dmp files

 

[witheea]

Unfortunately, the BSoD still occurs. I've been unable to install MSE from Safe Mode, and plan to install as soon as I can boot properly in normal mode. I've attached the new dumps as witheea2 to this thread. The only immediate difference I noticed was now instead of 0x0000001e it's 0x0000007e.

Thanks again for your help!

 

[koolkat77]

Hmm, did you uninstall the log me in program?

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 
Usual causes:  Insufficient disk space, [COLOR="Red"]Device driver[/COLOR], Video card, [COLOR="Red"]BIOS[/COLOR], 
Breakpoint with no debugger attached, Hardware incompatibility, 
Faulty system service, Memory, [COLOR="Red"]3rd party remote control[/COLOR],
BugCheck 1000007E, {ffffffffc0000005, 60040, fffff8800befba68, fffff8800befb2c0}
Probably caused by : ntkrnlmp.exe ( nt!KxStartSystemThread+16 )

Your ATI card drivers need updating:

c:\windows\system32\drivers\atikmpag.sys (8.14.1.6243, 318.00 KB (325,632 bytes), [COLOR="Red"]11/10/2011 [/COLOR]1:12 AM)

Uninstall the older drivers first: Click on the Start rb: ≥ Go to Control Panel ≥ Programs ≥ Uninstall a program

Link for drivers (unofficial website):

• Download AMD Catalyst Drivers 12.8 Vista 64 - FileHippo.com

Avoid CCC - Catalyst Control Center during installation

Can you update the BIOS yourself?

BIOS Version/Date	American Megatrends Inc. P01-A3, [COLOR="Red"]8/10/2010[/COLOR]

It's not that old, but look for an update...

 

[witheea]

Yeah, I uninstalled LogMeIn after I uninstalled AVG and Spybot.

When I get home tonight I'll update my ATI Card Drivers.

I've never updated BIOS before, but if I need to I can try to figure out how.

 

[koolkat77]

Okay, you may ask a friend who knows how to

Keep us posted

 

[witheea]

I'm having the hardest time getting the old drivers removed so I can install the new driver. I keep getting a "detection driver failed to load" error

 

[koolkat77]

Try this way?

1. Download and install Driver Sweeper:
   → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Download the auto-detect tool for AMD.
   → AMD Driver Autodetect
3. Boot into Safe Mode from Advanced Boot Options:
   → http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.

 

[witheea]

I'm back! And still having no luck

I've tried installing the Driver Fusion and it won't uninstall all my display drivers without a premium version. I've uninstalled as many as I can, but still no luck. I try running the AMD Driver Autodetect and still get the "detection driver failed to load" error.

 

[koolkat77]

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

​

Are you still having BSOD?
​

 

[witheea]

Unfortunately, I am. I just updated my system specs. I did remove my video card completely (I'm hoping this isn't permanently though, it's much better than the onboard). When I removed my video card, Windows booted fine, I ran Windows Update and it required a restarted. BSoD after I logged back in. Restarted in Safe Mode and got the BSoD again. I was able to get the computer to boot in Safe Mode the second time and ran Kaspersky's TDSS Killer. It removed something then restarted. Was able to boot normally and ran Malware Bytes. It found a couple things. Removed them, restarted again normally. I should clarify, it only starts normally under my wife's admin profile. Everytime I boot in my admin profile, I get the BSoD. I'm at a loss.

 

[koolkat77]

Please upload the latest crash reports. If you have time, make a scan with Windows Defender offline and I hope you have already installed Microsoft Security Essentials.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

 

[witheea]

I was away from the computer in error for a couple days so I let the Memtest86+ run through 85 passes. All passed.

I've attached new logs.

 

[koolkat77]

Okay Let's run driver verifier and see if it catches any misbehaving drivers:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html