Bsod on restart

[joshuaconroy]

Hi I have a dell optiplex 755 small form factor running win 7 home every time I restart or turn it on I get bsod I can't see the code at the moment it will go to the recovery screen. I have to restore it. when I do restore it it will work fine untill I restart it. I have not overcocked or modified anything please help

 

[writhziden]

Do you have the same problem in http://www.sevenforums.com/tutorials/69585-safe-mode.html?

 

[joshuaconroy]

it dosent seem to be able to launch safe mode even when i press F8 i have just restred it and it has come up with the crash report it looks like this



Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Files that help describe the problem
060211-32120-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 6b
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1




dont know if that helps in any way thanks for the quick reply

 

[writhziden]

Cause

Any part of the disk subsystem can cause the PROCESS1_INITIALIZATION_FAILED bug check, including bad disks, bad or incorrect cables, mixing different ATA-type devices on the same chain, or drives that are not available becuase of hardware regeneration.

This bug check can also be caused by a missing file from the boot partition or by a driver file that a user accidentally disabled in the Drivers tab.

The above was taken from Bug Check 0x6B: PROCESS1_INITIALIZATION_FAILED and indicates a hard disk related problem. I also note the virus message.

I would suggest going through the steps for http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html.


Additionally: Use http://www.sevenforums.com/tutorials/666-advanced-boot-options.html to select Repair Your Computer and get to the http://www.sevenforums.com/tutorials/668-system-recovery-options.html. Then select the command prompt. Do the following:

chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
chkdsk /r f:​

.etc until you get the message that the volume could not be opened for direct access. For any drives that do not give the message:
Windows has checked the file system and found no problems
run chkdsk again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

I realize you may only have one disk show up in Windows explorer, but you may have more than one disk through recovery options. This is because the system creates a hidden boot partition (which will be C: in recovery), you may have a recovery partition for your PC that is hidden (which will be D: in recovery), and you will have your primary Windows partition (which may be E: in recovery). A custom PC will likely have at least C: and D: to scan.


If you are unable to get to the advanced boot options menu:

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

http://www.sevenforums.com/tutorials/92177-boot-windows-7-system-repair-disc-usb-using-grub4dos.html

 

[joshuaconroy]

Ok I have done this it hasn't found problems yet but failed to transfer logged messages to the event log with status 50

 

[joshuaconroy]

Restarted and the error code on bsod is 0x000006b

 

[writhziden]

Run the short and long tests with SeaTools.

SeaTools for Windows

SeaTools for DOS​