BSOD on Samsung Ultrabook Ubuntu-dualboot, no idea why

[Marineiti]

My few months old Samsung Ultrabook has started randomly BSODing, sometimes it takes a while to happen and sometime it's twice a day. Usually it happens while I'm watching Blip-videos, but I do that a lot, so I'm not sure if it has anything to do with that.

I'm running a dual boot of Ubuntu inside Windows, so this is only a minor setback because I use Ubuntu for anything important anyway, but I would like to keep using the windows portion for games.

Thanks for help in advance, and if there is anything I missed, please let me know.

 

[x BlueRobot]

[COLOR="Red"]BugCheck D1[/COLOR], {fffff880083d3000, 2, 0, fffff88009e129e0}

*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : [COLOR="red"]NETwNs64.sys[/COLOR] ( NETwNs64+79e0 )

Usual causes:  Device driver

This bugcheck indicates that a kernel-mode driver has attempted to access a pageable region of memory when the IRQL level of the current process was too high to interrupt.

0: kd> [COLOR="SeaGreen"]lmvm  NETwNs64[/COLOR]
start             end                 module name
fffff880`09e0b000 fffff880`0a941000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        [COLOR="red"]Fri Dec 02 06:50:55 2011 [/COLOR](4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel(R) Wireless WiFi Link 5000 Series Adapter seems to be causing a few issues and is a potential cause, the driver is rather outdated, therefore please update the driver to the latest version from here - Intel Support Page

What is this? :huh:

Start Menu\Programs\don't take it personally, babe, it just ain't your story

 

[Marineiti]

Thank you, I'll update it right away.

"don't take it personally, babe, it just ain't your story" is a freeware Visual Novel.

 

[x BlueRobot]

Okay I was just wondering what it was

Post back when you've updated the driver

 

[Marineiti]

I wasn't able to update the driver. When I tried using the inbuilt updater (control panel -> update device drivers) it said my driver was "Intel(R) Centrino(R) Advanced-N 6235" and that it was already up to date, and when I tried to find a download link on Intel's site I ran into a "Page Not Found". Has Intel stopped online help for this driver, and is there another way to update it?

 

[x BlueRobot]

Have you tried going to the support page for your model?

 

[Marineiti]

I think I managed to do it with Driver Update Utility. Is there a way to check if I did it correctly? Because when I try to check the driver it looks like this:

 

[x BlueRobot]

It looks updated, you can check the driver version with the version displayed on the support page.

 

[Marineiti]

It happened again. :| For some reason this time it took a lot more time to sort itself out.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 124[/COLOR], {[COLOR="Blue"]0[/COLOR], fffffa8006b4b028, b2000000, 100402}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]intelppm.sys[/COLOR]
Probably caused by : GenuineIntel

Usual causes:  Hardware, Incompatibility, May be driver corruption

The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

In such a situation, it is best to use these steps:

• http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Enable "Round off checking" before the test (see first post below tutorial).

• 
  http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

All the hardware seeming to be running stable and tests reporting no errors, could mean a bad motherboard.

Update:

1: kd> [COLOR="SeaGreen"]lmvm intelppm[/COLOR]
start             end                 module name
fffff880`04a00000 fffff880`04a16000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        [COLOR="red"]Tue Jul 14 00:19:25 2009[/COLOR] (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your chipset driver, it seems to be possible a cause and may be outdated, first check the Intel Support Page, and if no available update can found from there, then check your Samsung Support Page.

 

[Marineiti]

I checked the chipset driver, it was the newest Samsung had on their site. I've also run the stress test for an hour, and might do the two hours tomorrow. I'm starting to think it might've been because of overheating, because lately I've noticed my computer gets hotter than before. (That would also explain why it started right now, when the weather is getting hotter.) I think I'll just go find my "very sophisticated cooling system" (by which I mean a hot water bottle filled with cold water) and try to see if I get another BSOD.

Once again, thank you for your help.

 

[x BlueRobot]

Welcome, and could you post the temperatures using HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you are overclocking, then please revert these values back to their default values.

 

[Marineiti]

This is what it looks like right now. The keyboard or the bottom don't feel hot, like they do sometimes.

 

[x BlueRobot]

It looks fine at the moment, could also post a screenshot when under load?

 

[Marineiti]

This is heavy but normal use (YouTube videos with a few programs running in the background) without any external cooling. The keyboard feels hot to touch. Do you want a picture after extra heavy use? What do you consider a dangerous amount of heat?

 

[x BlueRobot]

The temperatures are getting quite hot, especially for YouTube and a few programs open, I would consider getting some form of external cooling.