bsod on start up

[painkiller]

bsod on start up event 41 kernel power

Hi ,
I`ve had this new computer only 2-3 weeks. I bought it online and it started giving me a blue screen after a day or 2 probably due to been loaded with software and windows updates. It loads up ..gives me the BSOD.When i restart it though its fine for the rest of the time.Plays games fine etc. Its been back for repair but came back the same ....in fact seems like it was a waste of time . Pretty sure it may be a simple fix with a little help from you kind people.Thanks in advance.

Windows home premium 64 bit OEM .
4gb ram. 500gb HD Phenom 2 965
Nvidia GTX460

 

[wish]

Hi,
Start troubleshooting your problem by removing AVG and replace it with MSE.
http://www.microsoft.com/security_essentials/

2 of your dmp point to NTFS_FILE_SYSTEM (24), so I suggest you to test your hardisk.
1] Right click Command Prompt → run as admin → chkdsk /f /r
2] Use WD Data Lifeguard tools → EXTENDED TEST

Another dmp point to WHEA_UNCORRECTABLE_ERROR (124)
It related with hardware problem, then follow this troubleshooting strategy:
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[painkiller]

Thankyou very much for taking the time to help me. First of all i removed AVG...this seemed to fix the BSOD. I booted up 3 times with no blue screen ...however, on the third time it asked me to reinstall my nvidea drivers.Which of course i did . All seems ok for now...and i will run the WD diagnostic. I have done the chkdsk and scannow sfc too with no problems . One of the problems after the bluescreen previously was "Improper shutdown during vga clock setting" Would i like to set it again ? . maybe the hardware fault is on my gtx460?
....cheers

 

[painkiller]

Mmmm still getting this problem on cold boot up . Only does it on the first boot of the day, gets the BSOD.When i re-boot everythings fine :s. Just anoys me that it may damage my pc .
Event 41 kernal power is present every time. Heres another folder since i uninstalled avg. Did all the scannow runs and the WD lifeguard tools all was ok.

 

[Jonathan_King]

Try testing the RAM, first thing in the morning, when your computer is cold:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

...Summary of the dump:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Dec 10 14:25:51.023 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:44.756
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1ea )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCommonClose+1ea
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[painkiller]

Thanks for taking the time to help first of all. Great bunch of people helping out here..
I ran memtest for 3 hours from cold not any errors at all. However i took the liberty of runing the verify driver feature . When i re-started it crashed big time and did a windows repair .Re-started and it booted normal ...just as i posted earlier. So i`m attaching another file with the new dumps ...hope it sheds more light .Thanks again.

 

[Jonathan_King]

Both of those dumps seem to point to a hard drive issue; I suggest testing your hard drive from a cold start.

I suggest the DOS version of Western Digital DataLifeguard Tools.

...Summary of the dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Dec 11 18:18:52.924 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:09.672
Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_VRF_fileinfo!FIStreamGetInfo+11f
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Dec 10 14:25:51.023 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:44.756
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1ea )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCommonClose+1ea
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[painkiller]

I cant seem to run the dos . Says its incompatable . Am i doing something wrong?

PS. One other thing i should have added earlier is i have an external WD drive attatched also if it makes any difference.

 

[Jonathan_King]

You can try removing the external drive; that is an easy step, recommended by the bluescreen itself.

As for the DOS version, did you burn it to a CD using an ISO burning program?

 

[painkiller]

As for the DOS version, did you burn it to a CD using an ISO burning program?

Jonathon,
DLGDiagv519 exe this is what was in the zipped file . It tells me its not compatable with my windows ,i burned it into an iso but it did nothing .

 

[Jonathan_King]

I see, that is the Windows version.

Here's the DOS version: WD Support / Downloads / SATA & SAS / WD Caviar Black

 

[painkiller]

Johnathon, thats the same file i downloaded .It tells me my version of windows is not compatable with this file. maybe its only a 32 bit version?...either way my pc wont run it lol.

 

[painkiller]

Had my external WD HD disconected for 2 boots now .First one clean boot. Then after 6-7 hours bsod again with code System service exeption 3B

 

[Jonathan_King]

When does it give you that error? Is that an error in Windows, or did you get it when you tried to boot from the CD?

Sure enough, I tried it myself and you're right. Apologies for putting you through that...

Try the DOS version of SeaTools instead: SeaTools for DOS | Seagate

 

[painkiller]

I`ll try it..thanks.

 

[painkiller]

Ran that test short and long...no errors.

 

[Jonathan_King]

I see you have onboard graphics; try removing the video card and using that instead.

If the BSODs persist, could you upload a new BSOD report?

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[painkiller]

Will do mate . I take it the onboard graphics will automatically kick in when I remove my card right ?......thanks again.

 

[Jonathan_King]

Probably, although you may have to enable them in the BIOS, or set them as the primary adapter before you remove the card.