Solved BSOD on Steam Update, Bad Pool Caller or Bad Pool Header, no dmp files

CLBowen4143

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1:20 PM
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2
Good day all, I hope someone can help me with a consistent BSOD problem I've had today.

Every time my Steam client starts up and attempts to download its latest update, I get a BSOD with a Bad Pool Caller (one time out of about a dozen crashes it was Bad Pool Header instead). I have tried the Steam support, but their guides are focused on the program crashing, not the whole computer and I have had no luck fixing it there.

I downloaded DM Log Collector and attached my report, but I want to point out now that Windows has not produced dmp files for any of these crashes, even though the correct options are checked in the "Startup and Recovery" settings.

Thank you kindly for any help you can offer.

PS - I'm headed to bed, I'll be back tomorrow around 7am EDT.
 
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My Computer My Computer

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Windows 7 Home PremiumIntel Core 2 Duo T9400 @ 2.53GHz8GB Manufacturer Unknown2x ATI Mobility Radeon HD 3870
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Laptop
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Alienware
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Windows 7 Home Premium
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Intel Core 2 Duo T9400 @ 2.53GHz
Motherboard
alienware alienware
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Make sure your dump logging is enabled.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. Check Write an even to the system log, and Automatically restart.
  5. In the Write debugging information list, click Small memory dump (256k).
Location of Dumps:
C:\Windows\minidump
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
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Realtek High Definition Audio
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DELL E170S
Screen Resolution
1280x1024 pixels
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931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
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A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
The problem seems to have spontaneously fixed itself. No problems today.
 

My Computer My Computer

At a glance

Windows 7 Home PremiumIntel Core 2 Duo T9400 @ 2.53GHz8GB Manufacturer Unknown2x ATI Mobility Radeon HD 3870
Computer type
Laptop
Computer Manufacturer/Model Number
Alienware
OS
Windows 7 Home Premium
CPU
Intel Core 2 Duo T9400 @ 2.53GHz
Motherboard
alienware alienware
Memory
8GB Manufacturer Unknown
Graphics Card(s)
2x ATI Mobility Radeon HD 3870
Sound Card
(1) AVerMedia A312 MiniCard Hybrid ATSC (2) High Definitio
Monitor(s) Displays
N/A
Screen Resolution
1920*1200
Hard Drives
Intel SSDSA2CW160G3
Samsung HM641JI
Antivirus
Avira
Browser
Chrome
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