Solved BSOD on system boot

[tktk88]

Started having BSOD at system startup off and on over the last few days seems to have become an issue after the latest windows updates were installed on Tuesday............

 

[koolkat77]

Hi tktk88,

Here's some info on your bug checks:

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL  
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, [B][COLOR="Red"]Virus scanner[/COLOR][/B], 
Backup tool, compatibility
BugCheck A, {0, 2, 0, fffff800030e7f74}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Probably caused by line says that the blue screen was caused by "ntkrnlmp.exe" but that's not the true cause. So lets do some more digging in your .dmp file

fffff880`0308c4f8  fffff880`042d09f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/search.php?id=SYMEVENT64x86.SYS"]SYMEVENT64x86.SYS[/URL]
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
fffff880`0308c498  fffff880`045ca2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120928.001\[URL="http://www.carrona.org/drivers/search.php?id=BHDrvx64.sys"]BHDrvx64.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
fffff880`0308c168  fffff880`0467cab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\[URL="http://www.carrona.org/drivers/search.php?id=EraserUtilRebootDrv.sys"]EraserUtilRebootDrv.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
EraserUtilRebootDrv+0x2ab8

You can see the amount of times Norton/Symantec failed on your system which matches with the usual causes of your bug check, it mentions "virus scanner" on its list. So, my suggestion to you is to remove all Norton/Symantec products from your system completely. Use the Norton Product Removal Tool to do that (2 links below). Download and install free Microsoft Security Essentials, it's light weight and known to be the most compatible antivirus with windows. For additional security you can keep Malware Bytes (Free)

• Norton Product Removal Tool
• Norton Product Removal Tool, link 2
• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

After that, run the System File Checker which the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

That's all for now. Let us know how it goes. Good luck

 

[tktk88]

Thanks for the quick response you guys are the best........... I will do the suggest items and give you an update

 

[koolkat77]

Sure. Observe your computer and update the thread by next week or whenever you're ready

 

[tktk88]

Interesting to note, I ran System File Checker and it found that my windows mail file msoe.dll file was corrupt...apparently during the windows update earlier in the week this file got replaced with an older version for some reason..........not the first time this has happened after running windows update....I should have looked at that one.........I keep good a copy of the file for that very reason.....I have replaced it with the good file and will monitor the system for a few days and post an update..........

Thanks again for your help

 

[koolkat77]

See you soon

 

[tktk88]

As a follow up.......... I have not expereinced any issues since making the corrections on Sunday...... I think it is safe to say probelm solved.....thanks again for your help!

 

[koolkat77]

Thanks for the update, nice to hear that. Let us know if there are any other issues

Happy computing