BSOD on system that is less than 6 months old

[bodya04]

I am working on a friend's system which is a Gateway sx2841. It has been having random BSODs and it is referencing ntoskrnl.exe. It has Windows 7 Home Premium OEM and 6GBs of ram that seems to be testing fine as far as I know. I am also attaching the reports if someone could please look at them. Thank you.

 

[zigzag3143]

I am working on a friend's system which is a Gateway sx2841. It has been having random BSODs and it is referencing ntoskrnl.exe. It has Windows 7 Home Premium OEM and 6GBs of ram that seems to be testing fine as far as I know. I am also attaching the reports if someone could please look at them. Thank you.

The logs report a disk hardware issue. Please run checkdisk to confirm it.

A- CHKDSK /R /F:

Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

Do this for each hard drive on your system.

When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

Then reboot and let the test run.

It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

See "CHKDSK LogFile" below in order to check the results of the test.


B- Elevated Command Prompt:

Go to Start and type in "cmd.exe" (without the quotes)

At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


C-CHKDSK LogFile:

Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

Expand the Windows logs heading, then select the Application log file entry.

Double click on the Source column header.

Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

Copy/paste the results into your next post.

 

[bodya04]

Chkdsk results

Checking file system on C: The type of the file system is NTFS. Volume label is Gateway. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 199936 file records processed. File verification completed. 301 large file records processed. 0 bad file records processed. 0 EA records processed. 108 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 262066 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 199936 file SDs/SIDs processed. Security descriptor verification completed. 31066 data files processed. CHKDSK is verifying Usn Journal... 34882448 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 199920 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 213574913 free clusters processed. Free space verification is complete. Windows has checked the file system and found no problems. 976759807 KB total disk space. 122023240 KB in 160056 files. 105880 KB in 31067 indexes. 0 KB in bad sectors. 331031 KB in use by the system. 65536 KB occupied by the log file. 854299656 KB available on disk. 4096 bytes in each allocation unit. 244189951 total allocation units on disk. 213574914 allocation units available on disk. Internal Info: 00 0d 03 00 9f ea 02 00 ac 77 05 00 00 00 00 00 .........w...... f7 60 00 00 6c 00 00 00 00 00 00 00 00 00 00 00 .`..l........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.