Solved BSOD on using google chrome, dump attached

[esenpillai]

Hi,
I keep getting BSOD while using google chrome. I have attached dumps for your reference. I guess I need to upgrade my drivers but don't know which one. It would be great if someone can point a way to get rid of this BSOD. Currently I am using firefox as a workaround. But I love to use chrome.

Thanks,
Esen.

 

[Vir Gnarus]

Nothing really conclusive from these crashdumps. They're all over the place.

I recommend turning on Driver Verifier. Do not select the following checks: Force Pending I/O Requests, IRP Logging, and Low Resource Sim. Select all other checks. Make sure to restart system after you finish setup. If you experience a boot loop afterwards, go into Safe Mode by pressing F8 prior to Windows logo and disable DV there. Provide us any new crashdumps.

 

[esenpillai]

Hi,
I have followed your instructions and got BSOD on login (one time) never got BSOD since 4:21 CDT yesterday (almost 16 hours). Please refer my dump attached.

 

[Vir Gnarus]

Driver Verifier caught a bug with Aladdin/Safenet security software driver. I'm not sure exactly which product is responsible for this driver (the driver is called AksFridge.sys), but it's quite old (Sept 2010). Either update this software, or you may need to uninstall it and find an alternative.

 

[esenpillai]

Solved thank you

Thank you Vir Gnarus

I had Mitek softlock installed for recognition which caused this problem. I have removed that software since i am not using it anymore. Thank you very much for your help.