Solved BSOD on Windows 7 Don't know the exact reason

[pesttest]

Hello all at SevenForums,

Bellow is my system information. The system is not too old (6-7 months), seems strange to get a BSOD.

Let me know if anybody needs more info to help me out

The required SF Diagnostics has been attached in the zip file.

 

[koolkat77]

Welcome to SevenForums.

Please remove the following with Revo Uninstaller Free. Use Advanced mode to uninstall so you're allowed to remove registry leftover of the program.

Start Menu\Programs\Quick Heal Internet Security	Public:Start Menu\Programs\Quick Heal Internet Security	Public

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Please use Microsoft Security Essentials for the time being.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Install all updates including Service Pack 1:

• Learn how to install Windows 7 Service Pack 1 (SP1)

Here are the usual causes of your bug checks:

BugCheck 7F, 
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP  

Usual causes:  Memory corruption, Hardware (memory in particular), 
Overclocking failure, Installing a faulty or mismatched hardware 
(especially memory) or a failure after installing it, 3rd party firewall, 
Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, 
Incompatible storage devices, Overclocking, Virus scanner, Backup tool, 
Bad motherboard, Missing Service Pack

BugCheck E1, 
STOP 0x000000E1: WORKER_THREAD_RETURNED_AT_BAD_IRQL  

Usual causes:  Device driver

Let us know if this has helped in anyway.

BSOD BUGCHECK SUMMARY

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\Yusra\Downloads\SF_06-02-2013\SF_06-02-2013\020613-28017-01.dmp]
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
System Uptime: 0 days 0:10:27.313
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BugCheck 7F, {8, 80050033, 406f8, fffff8000327e204}
BugCheck Info:  UNEXPECTED_KERNEL_MODE_TRAP (7f)
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_VRFK_nt!KiDoubleFaultAbort+b2
CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\Yusra\Downloads\SF_06-02-2013\SF_06-02-2013\020613-33774-01.dmp]
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
System Uptime: 0 days 1:13:48.653
Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )
BugCheck E1, {fffff800035c5504, 2, fffffa800799b820, fffffa800799b820}
BugCheck Info: WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
BUGCHECK_STR:  0xE1
FAILURE_BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0
PROCESS_NAME:  System
CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[pesttest]

Hey there,
will check on the suggested steps and update here

thanks

 

[koolkat77]

Good luck, keep us updated.

 

[pesttest]

Hello,

after removing Quick Heal, no BSOD as yet. hopefully its solved. It was my perception that BSOD is a driver issue.
hope for the best.

thanks.

 

[koolkat77]

No problem. Let us know how things are after a week.

 

[pesttest]

no BSOD ever-since QuickHeal was removed! I would conclude that, it was just the "anti-virus" which loaded the system and hence the BSOD

 

[koolkat77]

   Tip

• If your problem is solved please use the
  
  Mark this thread as solved link at the top of your thread or down on the left corner
  

Just post if you have them again