BSOD only when I am away from computer

[jspinolo]

I keep getting my computer turned off when I am away for an hour or more. When I turn it back in I get the "Windows has experienced an unexpected error" message, I go back on with the option "Start Windows normally" and then I get the message of what happened. I did not save the message but I hope it is contained in the dump files; otherwise will turn off the computer and try again. By the way, when I tried to start Windows in Safe Mode I could not operate my mouse so I could not go any further.

 

[Boozad]

AVG is causing issues.

b20531d8  918dbc00Unable to load image \SystemRoot\system32\DRIVERS\avgidsdriverx.sys, Win32 error 0n2
[B][COLOR=red]*** WARNING: Unable to verify timestamp for avgidsdriverx.sys[/COLOR][/B]
[B][COLOR=red]*** ERROR: Module load completed but symbols could not be loaded for avgidsdriverx.sys[/COLOR][/B]
 avgidsdriverx+0xfc00

Uninstall AVG (and Panda, having two AVs installed is asking for trouble) and install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing.

Do you have 'CanYouRunIt' installed? If so, uninstall it.

nable to load image \??\[B][COLOR=red]C:\Program Files\SystemRequirementsLab\cpudrv.sys[/COLOR][/B], Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for cpudrv.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 1000008E, {c0000005, a59a3674, b2053a00, 0}
 
Probably caused by : cpudrv.sys ( cpudrv+674 )
 
Followup: MachineOwner

Open an elevated command prompt, type in sfc /scannow and hit enter,

 

[jspinolo]

Thanks Bozaad!

I followed your directions and I run sfc/ scannow. What should I do now?

 

[Boozad]

Let us know if you have any more BSODs, and upload new logs for analysis if you do.

 

[jspinolo]

Thanks for your lightning fast responses and your expertise. I will contact back to close thread if no problems in the next 24 hs.

 

[Boozad]

You're welcome, hopefully your problem is sorted. If not, we'll be here.

 

[jspinolo]

Persistent problem with computer turning itself off

Hi again, This is the message I received today.
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 8FAEA4E8
BCP2: 00000002
BCP3: 00000000
BCP4: 834C97A4
OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\070114-41901-01.dmp
C:\Users\Jorge\AppData\Local\Temp\WER-97516-0.sysdata.xml

 

[Boozad]

I won't be able to get round to looking at the latest logs until I get home from work tonight, please bear with me I will get round to it.

 

[jspinolo]

That's fine, just came back myself one hour ago. This is my home computer so I only check on it in the early morning or in the evening. The good news is that I came back and was still working!

 

[Boozad]

Right, the latest bugcheck is a 0xA which is usually down to a faulty device driver, system service or possibly the BIOS. Looking at your BIOS there more recent versions available, the most current being 1708 dated 2013/05/10 (Link):

4: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=2517]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = [B][COLOR=Blue]1208[/COLOR][/B]
BiosReleaseDate = [B][COLOR=Blue]04/18/2012[/COLOR][/B]
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
SystemFamily = To be filled by O.E.M.
SystemVersion = To be filled by O.E.M.
SystemSKU = To be filled by O.E.M.
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = M5A99X EVO
BaseBoardVersion = Rev 1.xx

Before we get to updating the BIOS though it will be worth looking at device drivers as that's the most simple fix. None are showing in your latest dump, so to make sure it isn't a driver causing this it I'm going to ask you to run Driver Verifier. If your latest BSOD was caused by a driver/s then DV should flush it out of hiding.

Driver Verifier will stress your drivers and cause BSODs if any fail. Follow this tutorial to enable/disable it. http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Enable Driver Verifier but only enable these options:
Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

   Warning

Make a System Restore point before enabling Driver Verifier.

   Note

Your system will act very sluggishly while DV is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash. Run DV for 24 while using your computer as normal.

Post any new logs with the dumps that DV hopefully causes.

Also can you confirm if you have 1x8GB RAM module fitted or 2x4GB modules. As you only have a 32-bit Windows installation you'll only be utilising 4GB of RAM so it may be an idea to remove 4GB if you have 2x4GB modules fitted.

Do you still have ZoneAlarm installed? I missed that first time round so it looks like you had AVG, ZoneAlarm and Panda installed. Can you confirm which AVs you have installed right now, ideally you just want MSE and MalwareBytes. If this isn't the case uninstall all AV suites to leave you with just MSE and MalwareBytes installed.

 

[jspinolo]

I left Driver verifier running when I left home. Will check again tonight.

 

[jspinolo]

I came back and the computer was in Startup Repair cycle. I press finish and the computer goes off. When I restart it it does a BSD for less than one second and after two attempts it takes me to a choice of either Startup Repair or Start Windows normally. Either choice gets me back to square one with Startup Repair. So I used the restore point created before starting DV.

I have two 4GB memory modules. Before I remove one, should I run any tests on them?

I did remove AVG and Panda. I still have Zone Alarm, and I have SuperantiSpyware with real time protection. I installed MalwareBytes but insted of MSE I installed Bit Defender. Should I remove Superantispyware, or just turn off real time protection?

Thanks,

Jorge

 

[Boozad]

Uninstall ZoneAlarm and Bit Defender and install MSE. Please follow the instructions given as I'm trying to get your machine into a state where the programs installed are known to not cause BSODs, MSE is one of them.

Also disable real time protection in SAS.

 

[jspinolo]

My apologies. I should have followed your instructions to the letter. Now system is as you specified above.

 

[jspinolo]

Boozad, is there another input or action you are waiting for? I uninstalled Zone Alarm and BitDefender, and I did disable real time protection in SAS.

Thanks,

Jorge

 

[Boozad]

I need to know how the computer is performing now.

 

[jspinolo]

Sorry. Computer continues to turn itself off and to give error messages. I erased the message, and I looked for it in Event Viewer but cannot find it.
File attached.

 

[jspinolo]

Continues to turn itself off. Sorry, deleted last message detailing event. DM Log attached.

 

[Boozad]

There are no dumps in those logs for us to analyse. Are you able to run Windows for any length of time? Follow http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html to perform a clean boot.