BSOD only when I play WoW

[Abatis]

Hello, I´m getting BSOD only while playing World of Wacraft. I´m getting it for example after 2 or 3 hours of playing. But its random. I have reinstalled wow twice, I have also done a scan of viruses (I´m using NOD 32) and I have used registry cleaner. It´s really frustrating.
My OS is Windows 7 Home Premium 64bit (It´s original, I have bought my pc with it). I bought it cca 10 months ago, so I really don´t know where is the problem.
Thank you very much for any help. I´m adding zip file with all things which you need.

 

[zigzag3143]

Hello, I´m getting BSOD only while playing World of Wacraft. I´m getting it for example after 2 or 3 hours of playing. But its random. I have reinstalled wow twice, I have also done a scan of viruses (I´m using NOD 32) and I have used registry cleaner. It´s really frustrating.
My OS is Windows 7 Home Premium 64bit (It´s original, I have bought my pc with it). I bought it cca 10 months ago, so I really don´t know where is the problem.
Thank you very much for any help. I´m adding zip file with all things which you need.

This crash was Related to circlass.sys Consumer IR Class Driver for eHome from Microsoft Corporation.

I would remove it to test and update it if you re-install it.

 

[Abatis]

I dont know how to remove it, i was trying to uninstall it but i didnt find it in add/remove program menu, so can i simply delete it from system32/drivers folder ? thanks

 

[zigzag3143]

I dont know how to remove it, i was trying to uninstall it but i didnt find it in add/remove program menu, so can i simply delete it from system32/drivers folder ? thanks

Do you have an Infrared remote installed? thats the one.

 

[Abatis]

Ok so I uninstalled that driver and 10 minutes ago I got another BSOD. Im adding the minidump file. Thanks for any help

 

[zigzag3143]

Ok so I uninstalled that driver and 10 minutes ago I got another BSOD. Im adding the minidump file. Thanks for any help

New DMP is inconclusive.

you may need to disable that remote device in device manager.

 

[Abatis]

Excuse me please for my asking, but im little bit unskilled in pcs so i dont know what you mean. I have already uninstalled the driver for the remote device so i dont see it in device manager. But I have never used that remote device, I wasnt installing anything, I just bought my pc with all installed. But i see something what has something to do with it maybe in add/remove programs. Its called HP remote solution. thanks

 

[zigzag3143]

Excuse me please for my asking, but im little bit unskilled in pcs so i dont know what you mean. I have already uninstalled the driver for the remote device so i dont see it in device manager. But I have never used that remote device, I wasnt installing anything, I just bought my pc with all installed. But i see something what has something to do with it maybe in add/remove programs. Its called HP remote solution. thanks

If it is add remove you can delete it if you dont use it, but windows may re-install a driver for the device anyway. Needs to be disabled in device manager

 

[Abatis]

Ok but I don´t have it in device manager, because I have already uninstalled it so I can´t disable it from device manager

 

[zigzag3143]

Ok but I don´t have it in device manager, because I have already uninstalled it so I can´t disable it from device manager

Sorry.

So you have uninstalled the "remote solution" and rebooted. is theree anything in device manager for it?

Can you give us a snip of device manager to see if we can find it.

 

[Abatis]

Ok so I´ve uninstalled Hp remote solution from add/remove programs and I´ve uninstalled Consumer IR Devices (Consumer IR Class Driver) from device manager. I´m adding picture of the System devices tab from device manager. This is where are all main drivers. My windows is in Slovak language, I can´t change it but everything you need to see is in English. Thanks

 

[zigzag3143]

Ok so now it is a wait and see. If you do get another BSOD please upload it to us.

 

[Abatis]

I got next BSOD just 10 mins after I started playing wow. Im adding the minidump file, thanks

EDIT: I just turned off automatic restart and I wrote the error code, its: 0x000000B8

 

[Abatis]

Please is there anything what I can do ? thank you very much

 

[zigzag3143]

Please is there anything what I can do ? thank you very much

This one is Related to WUDFRd.sys Windows Driver Foundation - User-mode Driver Framework Reflector.

I would run a system file check and let us know the results at the end.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[Abatis]

Hello, I have done system file check, the conclusion is: "Windows Resource Protection did not find any integrity violations." Im adding the sfcdetails file. Thanks