BSOD opening Google Chrome, trying to use scandisk, transferring files

Smitty962

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I have been getting a BSOD with Windows 7 Ultimate these last few days and have various error codes with each one. The BSOD happens when I try to open browser or transfer files from a usb or run scandisk or even when I tried to restore to an earlier working version of my OS. My computer is pretty much useless. I'm posting this using my laptop as it is working fine. I'll attach the zip file showing the crash dumps. I've done memtest and there are no errors from my ram. I constantly get messages saying various apps stopped working/responding even windows explorer. When I look to see installed updates there is none there.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bitAMD FX 835012GBGeforce 210
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64bit
CPU
AMD FX 8350
Motherboard
Gigabyte 990FXA UD3
Memory
12GB
Graphics Card(s)
Geforce 210
Hard Drives
WDC WD10EZEX-00ZF5A0 Windows 7
WDC WD6400AAKS-22A7B2
Antivirus
avira malwarebytes
Browser
google chrome IE

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
thank you for replying

I rebooted my computer into Windows and clicked on the URL in the email I received with this reply and a new window opened in Google Chrome then got the "Aw Snap" message from Chrome then I got the BSOD with "memory_management" as the issue. I have to boot into safe mode with networking for my Windows to be reasonably stable. I ran the dump software and will attach the results to this post. My computer is pretty much useless at this point as anything I do gives me the BSOD. Thanks
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bitAMD FX 835012GBGeforce 210
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64bit
CPU
AMD FX 8350
Motherboard
Gigabyte 990FXA UD3
Memory
12GB
Graphics Card(s)
Geforce 210
Hard Drives
WDC WD10EZEX-00ZF5A0 Windows 7
WDC WD6400AAKS-22A7B2
Antivirus
avira malwarebytes
Browser
google chrome IE
Welcome to our forum Smitty962.

The first problem that needs to be solved is installing a proper Windows 7 with the proper COA key. You have a counterfeit installation of Windows 7 Ultimate.

From your logs.

Product ID: 00426-OEM-8992662-00173
Original Install Date: 8/14/2012, 2:22:06 PM
System Boot Time: 8/1/2017, 7:19:24 AM
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 21 Model 2 Stepping 0 AuthenticAMD ~4018 Mhz
BIOS Version: American Megatrends Inc. F3, 5/28/2015
Windows Directory: C:\Windows


Your Product I.D. is for a Asus not a Gigabyte aftermarket retail motherboard.

Win 7,Ultimate,Asus,XXXXX-OEM-8992662-00173

Do you have one of these on or in your computer that can be used?

View attachment 400156



Jack
 

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Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Jack
Thanks for the reply, I built the computer myself and it had been running with no issues or indications that Windows 7 was not genuine and these problems just surfaced in the last 3 days. It's virtually unusable with a BSOD every time I try to do something. In any case I don't have a COA and am running the computer in safe mode with some modicum of stability. Do you think a reinstall of the OS would solve these problems?
Thanks
Smitty
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bitAMD FX 835012GBGeforce 210
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64bit
CPU
AMD FX 8350
Motherboard
Gigabyte 990FXA UD3
Memory
12GB
Graphics Card(s)
Geforce 210
Hard Drives
WDC WD10EZEX-00ZF5A0 Windows 7
WDC WD6400AAKS-22A7B2
Antivirus
avira malwarebytes
Browser
google chrome IE
NO

Windows updates are currently experiencing problems.

and more than likely will break the exploit in use.


Time to buy a genuine licence.

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
There you smitty mate I would seriously get onto whoever or wherever you bought that copy from unless it is one you had already and were not a ware of the rules that govern the restrictions of any actual copy of Windows.

If it is a copy you had already and the machine it was on had broken then a quick call to Microsoft and explain the situation they might let you use that code again. I am not completely sure with the company licence stuff that Jack and Roy have mentioned so stand to be corrected of course.

If you do need to buy a new copy then please make sure of the validity of the site you are buying from there are lots of sharks out there lingering.

For example I recently bought a copy of Windows 10 from a seller on EBay for $$10!! knowing full well it was a scam - why? because I wanted to get this ratbag off of EBays books to save anyone who would not necessarily know it was a scam and was caught out by call it what you will a thief.

Just out of interest his method was to advertise this copy of Windows and then send the unsuspecting individual the original free upgrade key and a download link we have on the this forum.

If you are interested then all you need is to buy a key and then download an iSO form this tutorial link
Clean Install Windows 7 - Windows 7 Help Forums > see pic for the best link to get it from because you need a valid key before you can actually download the copy of Windows you have bought the key for.

Let us know how you get on eh??
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thank you for the info, I had run Memtest86 a few times on my ram which is a 4Gb stick and a 8Gb stick with no resulting errors. I decided to pull the 4Gb ram out and run the single 8Gb ram and since then have had no BSOD issues (fingers crossed) At this point I think the crashes were caused by the 4Gb ram. The recommended ram combinations for my Gigabyte board are equal amounts of ram of the same brand when using two sticks in the appropriate slots and while they were in the appropriate slots the were unequal amounts ie. 4 and 8Gb and different brands. It has been running fine for the last couple of days with no spontaneous reboots or BSOD's. Just hoping the issue has been corrected
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bitAMD FX 835012GBGeforce 210
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64bit
CPU
AMD FX 8350
Motherboard
Gigabyte 990FXA UD3
Memory
12GB
Graphics Card(s)
Geforce 210
Hard Drives
WDC WD10EZEX-00ZF5A0 Windows 7
WDC WD6400AAKS-22A7B2
Antivirus
avira malwarebytes
Browser
google chrome IE
Yep smitty mate I suspect you may not have run the memtest long enough mate if the problem has gone because it is useless running less than 8 passes I know it takes a long time but for future times mate always let it run at least 8 passes unless you get errors more or less straight away.

Now the single stick of RAM is good but it is always worth remembering that (and I say this from my own personal viewpoint) memory is run in channels that is to say there are two channels that run from the CPU to the RAM and that the memory is more quickly accessed if it done through two channels.

So say for example you have two water tanks (CPU & RAM) and they are connected with one 4 inch tube (one channel) the water will flow ok though the one tube until the next tank is loaded and that takes place at a set speed. However if you have two tubes of 4 inch bore then it follows the second tank will fill twice as fast as the one tube setup.

So the very best thing to have set up is 2x4GB sticks which will use the two channels (tubes) rather than the one channel (tube) of 1x8GB. This of course as I said my own personal theory on the issue and I stand to be corrected of course. Now the trick is when you buy RAM then get it in matched pairs that is to say the sticks will have come from the same production batch and be very closely matched in speed and timings. You can tell they are because the production batch serial numbers will be consecutive.

I am not saying what you have is wrong far from it and I think if you were to get another 8GB and put it in the secondary channel (slot) then you would notice the difference in performance. Just keep that in mind mate for next time but the second stick will need to be closely matched to the one you have in speed and timings .

Now I have you thoroughly confused there is this you might like to use too


 USING OPTIMISE TUTORIAL

Just a little something that will make your machine a little faster and more efficient is this Optimize Windows 7 - Windows 7 Help Forums

It is my bible when installing an OS on my machines and also when I am fixing friends and family machines too.

Now if you go through it slowly you will find lots of tweaks and they are all really thoroughly done by the authour Brink a fellow who is in my mind brilliant and if you need to ask questions he is just the most obliging person around.

The other thing is that you may lose some of the "bling" such as transparency (you don't have to I find it unnecessary) and all the tweaks are reversible.

If you do get stuck just post back in that tutorial and you will get help. Another bonus using this tutorial is that it helps you find your way around your machine and Windows 7!

Just one tip I would say you start with is do this Registry - Backup and Restore - Windows 7 Help Forums do this and it will save you a lot of grief if you are ever doing things in the registry and even if you don't it is a good back up to have if your system ever gets corrupted.

(pretyped to save time)
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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