Hey guys, I desperately need help with this BSOD. I'll start off first by giving you some facts about my computer. Everything else should be in my 'system specs' page.
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? yes
- an OEM or full retail version? retail
- What is the age of system (hardware)? 1 year 9 months
- What is the age of OS installation? 1 year 9 months
Well, I first experienced this BSOD after messing around with iTunes. I was on the computer moving my music files to the location of where I wanted them to be. I figured it would be a good time to plug in my iPod and delete all the songs on it. So, I do that, and I also deleted all the songs in my iTunes library so I could 'start fresh'. I exit out of iTunes; everything is still fine at this point.
Little do I know that after I finally finish moving my music files to 'my music', I try to open up iTunes so I could drag my files there. It gets a BSOD after 3 seconds of iTunes being open.
I already have 'who crashed' downloaded so I analyzed the dump files. Here are the results; it gave me two possibilities.
I have no idea how this could have anything to do with shadow defender, as I did not use it the entire week.
NOTE: I uninstalled and reinstalled iTunes and it didn't work. I also renamed diskpt.sys to diskpt.old. I uninstalled my antivirus after the BSOD crashes because the trial period was over.
The perfmon and other files are in documents.rar file.
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? yes
- an OEM or full retail version? retail
- What is the age of system (hardware)? 1 year 9 months
- What is the age of OS installation? 1 year 9 months
Well, I first experienced this BSOD after messing around with iTunes. I was on the computer moving my music files to the location of where I wanted them to be. I figured it would be a good time to plug in my iPod and delete all the songs on it. So, I do that, and I also deleted all the songs in my iTunes library so I could 'start fresh'. I exit out of iTunes; everything is still fine at this point.
Little do I know that after I finally finish moving my music files to 'my music', I try to open up iTunes so I could drag my files there. It gets a BSOD after 3 seconds of iTunes being open.
I already have 'who crashed' downloaded so I analyzed the dump files. Here are the results; it gave me two possibilities.
Code:
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[FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][B]On Fri 12/23/2011 3:09:34 AM GMT your computer crashed[/B]
crash dump file: C:\Windows\Minidump\122211-40544-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x7CC40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002ED6B65, 0xFFFFF880085C6970, 0x0)
Error: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_SERVICE_EXCEPTION"]SYSTEM_SERVICE_EXCEPTION[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][B]On Fri 12/23/2011 3:09:34 AM GMT your computer crashed[/B]
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=diskpt.sys"]diskpt.sys[/URL][/COLOR][/SIZE][/FONT] (diskpt+0x17CAC)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002ED6B65, 0xFFFFF880085C6970, 0x0)
Error: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_SERVICE_EXCEPTION"]SYSTEM_SERVICE_EXCEPTION[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\drivers\diskpt.sys
product: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Shadow%20Defender"]Shadow Defender[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=SHADOWDEFENDER.COM"]SHADOWDEFENDER.COM[/URL][/COLOR][/SIZE][/FONT]
description: Shadow Defender Filter Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: diskpt.sys (Shadow Defender Filter Driver, SHADOWDEFENDER.COM).
Google query: [FONT=Segoe UI, Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=diskpt.sys+SHADOWDEFENDER.COM+SYSTEM_SERVICE_EXCEPTION"]diskpt.sys SHADOWDEFENDER.COM SYSTEM_SERVICE_EXCEPTION[/URL][/COLOR][/SIZE][/FONT]
[/COLOR][/SIZE][/FONT]NOTE: I uninstalled and reinstalled iTunes and it didn't work. I also renamed diskpt.sys to diskpt.old. I uninstalled my antivirus after the BSOD crashes because the trial period was over.
The perfmon and other files are in documents.rar file.
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My Computer
- Computer Manufacturer/Model Number
- Dell Studio 1558 Laptop
- OS
- Windows 7 Ultimate x64
- CPU
- Intel Core i3 330M @ 2.13GHz
- Motherboard
- Dell Inc. 0G939P (U2E1)
- Memory
- 4.00 GB Dual-Channel DDR3 @ 532MHz
- Graphics Card(s)
- Intel(R) HD Graphics
- Sound Card
- IDT High Definition Audio CODEC
- Monitor(s) Displays
- Generic PnP Monitor
- Screen Resolution
- 1280x720@60Hz
- Hard Drives
- 488GB Seagate ST9500420AS ATA Device (SATA)
- Keyboard
- Standard PS/2 Keyboard
- Mouse
- Dell Touchpad
