BSOD opening web browers! dxgmms1? Please help - minidumps available

[Shawn123]

My computer keeps randomly crashing and rebooting itself with the bsod and recently its becoming more frequent. Its happened a couple of times during gameplay but mostly when opening web browsers. I have been able to view the text for longer as they become more frequent (takes longer for them to load and crash) and the last 2 were dxgmms1 whatever that is drivers? i have updated my gfx card to latest drivers as well as mouse and wireless adapter because thats what the windows driver update programme came up with first.

i have run the windows memory diagnostic tool but once complete it wouldnt restart the 'starting windows' was just hanging without the windows icon?

would provide minidumps but files cannot be attached because administrator protected? the only folder in windows that is!

please please help

thanks in advance

Shawn

 

[yowanvista]

Please follow these instructions:
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Shawn123]

Hello yowanvista details are as follows:

View attachment PERFORM.zip

View attachment Windows_NT6_BSOD_jcgriff2.zip

Windows 7 . . . - x86 (32-bit) - OS on the system - windows 7 home premium x32 bit - full retail version

 

[yowanvista]

Remove TuneUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker

Test your Graphics Card
http://www.sevenforums.com/tutorials/160729-nvidia-amd-video-card-test-occt.html
And your RAM
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Old versions of ASACPI.sys are huge causes of BSODs

Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2004)

ASACPI.sys        0x9744e000    0x9744f420    0x00001420    0x411c2d04    13/08/2004 06:52:52

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 861d1510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: a43964da, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

FAULTING_IP: 
atikmpag+64da
a43964da 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
ab9a8ad4 91b1a07b 00000116 861d1510 a43964da nt!KeBugCheckEx+0x1e
ab9a8af8 91b0e937 a43964da 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
ab9a8b1c 929bf92c 00000000 00000000 ab9a8be0 dxgkrnl!TdrIsRecoveryRequired+0xb8
ab9a8b94 929e6c1d fffffcfb 00014ba8 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
ab9a8bc0 929e9c11 893a3788 ab9a8be0 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
ab9a8c40 929e9e57 893a3788 893a3788 ab9a8c5c dxgmms1!VidSchiWaitForEmptyHwQueue+0x7d
ab9a8c50 929e9e9b 893a3788 ab9a8c98 929ea08e dxgmms1!VidSchiSuspend+0x19
ab9a8c5c 929ea08e 893a3788 85bdcf08 86010008 dxgmms1!VidSchiHandleControlEvent+0x1f
ab9a8c98 929c68f0 893a3788 85bdcf08 86010008 dxgmms1!VidSchiWaitForSchedulerEvents+0x1da
ab9a8d28 929eb3c9 893a3788 82c3c509 893a3788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
ab9a8d3c 929eb485 893a3788 00000000 863d0d48 dxgmms1!VidSchiRun_PriorityTable+0xf
ab9a8d50 82e0dfda 893a3788 8fda8cc3 00000000 dxgmms1!VidSchiWorkerThread+0x7f
ab9a8d90 82cb61f9 929eb406 893a3788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+64da
a43964da 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+64da

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ebb3304

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

 

[Shawn123]

hi yowanvista,

uninstalled tune up utilities, run sfc /scannow, tested graphics card with outcome attached in zip folder, ran memtest 86+ with 7 passes and no errors. not sure if the asustek driver is necessary as looking through the pathway you have posted the file is date stamped 2009 (not sure where you for the 13/08/2004 from)?

View attachment OCCT.zip

If the graphs shown are normal can you suggest anything else? running out of ideas now. had a 2 or 3 BSOD's today all with the same dxgmms1 stated.

Thanks alot so far for your help

Shawn

 

[yowanvista]

Upload any new dumps, dxgmms1.sys crashes are caused by the display driver/unresponsive video card.

 

[Shawn123]

sorry could you explain what i need to do to provide you with dumps?

thanks

 

[yowanvista]

sorry could you explain what i need to do to provide you with dumps?

thanks

Just follw the "BSOD posting instructions" and attach a new .zip file.

 

[Shawn123]

hi yowanvista,

there seems to be a driver error in the perform file attached with the tv? how do i resolve that if needed? not sure if there could be anything else in the windows folder attached that's also causing problems.

View attachment PERFORM.zip

View attachment Windows_NT6_BSOD_jcgriff2.zip



thanks,

shawn

 

[yowanvista]

hi yowanvista,

there seems to be a driver error in the perform file attached with the tv? how do i resolve that if needed? not sure if there could be anything else in the windows folder attached that's also causing problems.

View attachment 191303

View attachment 191304



thanks,

shawn

Your latest dumps show 2 critical windows files bing involved in crashes, these will never cause problems unless being triggered by a hardware error such as a fault in the CPU.

Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.
Note that this test may overheat the CPU, ensure proper cooling

Are you overclocking?

watchdog.sys    watchdog.sys+107e    0x8b600000    0x8b60d000    0x0000d000    0x4a5bc21a    14/07/2009 03:24:10                
win32k.sys    win32k.sys+a186d28    0x99420000    0x99670000    0x00250000    0x4ecdc722    24/11/2011 08:25:06

 

[Shawn123]

Still receving dxgmms1.sys BSOD crashes

minidumps below and the health report please help these crashes have been going on for ages now cant be doing my computer any good which is relatively new

View attachment PERFORM1.zip

View attachment Windows_NT6_BSOD_jcgriff2 (2).zip

thanks alot

 

[yowanvista]

Install the latest AMD driver, ATI Catalyst
If that doesn't solve the problem swap the graphics card in another PC and try to replicate the issue, your graphics card could be at fault.