BSOD Overnight when not using computer- 4x in approx 1 month

Howildz

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Running perfectly since new, approx 4 years old. Windows 7 Home Premium x64 system has crashed 4x with a BSOD in the last couple weeks. I leave my computer on, and when I return in the morning, the computer was shut down. I had a case fan go bad so figured I would try replacing that, and also replaced the power supply while I was at it, to see if that would remedy the issue. Ran fine for a few days, and woke up again this morning to a shut down computer.
I will also note that the case fan connector on the mother board seems to be going bad, as the new case fan did just sputtered and would try, but not get turning. I ended up plugging it in to another fan terminal on the motherboard and it runs fine now.
The computer never crashes or shuts down while I am using it. It always happens overnight, and find it shut down when I come down to work in the morning. Actually, I have had no problems at all since I bought the computer about 4 years ago.

Can anyone help me identify/fix the problem? I am hoping not to have to do a clean install if avoidable. I would be more than happy provide any other information I can that may help?

My system is a Asus Essentio Series with an Intel Core i7-2600CPU @ 3.40GHz., 8 GB RAM, C: drive is a 1TB SATA. I have 3 other external portable hard drives connected via USB that I use 1 for work, 1 for back up, and the other as a second back up and has some older files on it.

I am attaching the DM Collector zip file.
I appreciate any help anyone may offer?

Thank you, Rob

Edit: I apologize, the subject line is incorrect, it has not been a month, but more like 2 weeks started on 3/30/15, again on 4/3, 4/9 and again this morning.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus Essentio Series AS CG8350 CP WS
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2600 @ 3.4 GHz
Motherboard
CG8350
Memory
8G DDR3 at 1333MHz 4 x DIMM
Graphics Card(s)
Integrated Intel® GMA Support Microsoft DirectX10.1
Hard Drives
1TB SATA
Antivirus
AVG INTERNET SECURITY 2015
Browser
FIREFOX 37.0.1
Welcome to 7F. I'll take a look at your logs and see if I can help you resolve your issues.

All of your four dumps are pointing to a driver that belongs to NetGear Genie. It's very old and the resolution probably lies in a firmware update. Details on how can be found here.
Code:
BugCheck A, {fffffa803b2aa178, 2, 1, fffff800030e5035}

[COLOR=Red]*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys[/COLOR]
Probably caused by : npf.sys ( npf+2bb2 )

Followup: MachineOwner
---------

0: kd> lmvm npf
start             end                 module name
fffff880`03c29000 fffff880`03c35000   npf      T (no symbols)           
    Loaded symbol image file: npf.sys
    Image path: \??\C:\Windows\system32\drivers\npf.sys
    Image name: npf.sys
    Timestamp:        [COLOR=RoyalBlue]Fri Jun 25 17:50:58 2010[/COLOR] (4C24DE72)
    CheckSum:         00011844
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:
  [FONT=&quot]NETGEARGenie                   "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect           Hogwildz-PC\Hogwildz          [/FONT]
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Boozad and Golden,
Thank you so very much! I updated the firmware to the newest one that was available.
Hope that solves the issue.
Just out of curiosity, how would older router firmware cause BSOD & shut down issues?
I do appreciate your help very much!
Thanks again! Have a great day!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus Essentio Series AS CG8350 CP WS
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2600 @ 3.4 GHz
Motherboard
CG8350
Memory
8G DDR3 at 1333MHz 4 x DIMM
Graphics Card(s)
Integrated Intel® GMA Support Microsoft DirectX10.1
Hard Drives
1TB SATA
Antivirus
AVG INTERNET SECURITY 2015
Browser
FIREFOX 37.0.1
Its not easy to tell why, but essentially the outdated firmware and the Windows system drivers clash to a point where the system becomes unstable and Windows crashes.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Makes sense. Thanks again for the help.
Have a great weekend!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus Essentio Series AS CG8350 CP WS
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2600 @ 3.4 GHz
Motherboard
CG8350
Memory
8G DDR3 at 1333MHz 4 x DIMM
Graphics Card(s)
Integrated Intel® GMA Support Microsoft DirectX10.1
Hard Drives
1TB SATA
Antivirus
AVG INTERNET SECURITY 2015
Browser
FIREFOX 37.0.1
You're welcome, glad to hear your issue is sorted. :)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550
Hi Gentlemen,
Well I thought I had the problem solved with your help, but the computer has done the same thing 2x again in the past couple weeks. The latest being early this morning. Same issue, runs fine, then BSOD overnight and I wake up to shut down computer with BSOD error warning at start up.
Please see attached recent(from this morning) DM Collector zip file.
Any help would be appreciated.
Thanks, Rob
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus Essentio Series AS CG8350 CP WS
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2600 @ 3.4 GHz
Motherboard
CG8350
Memory
8G DDR3 at 1333MHz 4 x DIMM
Graphics Card(s)
Integrated Intel® GMA Support Microsoft DirectX10.1
Hard Drives
1TB SATA
Antivirus
AVG INTERNET SECURITY 2015
Browser
FIREFOX 37.0.1
It's NetGear Genie again. The driver is still old, look for an updated version to go with the firmware update.
Code:
BugCheck A, {fffffa801b363178, 2, 1, fffff800030cac05}

[COLOR=Red]*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys[/COLOR]
Probably caused by : npf.sys ( npf+2b81 )

6: kd> lmvm npf
start             end                 module name
fffff880`041c5000 fffff880`041d1000   npf      T (no symbols)           
    Loaded symbol image file: npf.sys
    Image path: \??\C:\Windows\system32\drivers\npf.sys
    Image name: npf.sys
    Timestamp:        [COLOR=Red]Fri Jun 25 17:50:58 2010[/COLOR] (4C24DE72)
    CheckSum:         00011844
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550
Thanks, I'll check into it.
I should have stuck with Linksys, never had issues with those, other than them dying from being so old.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus Essentio Series AS CG8350 CP WS
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2600 @ 3.4 GHz
Motherboard
CG8350
Memory
8G DDR3 at 1333MHz 4 x DIMM
Graphics Card(s)
Integrated Intel® GMA Support Microsoft DirectX10.1
Hard Drives
1TB SATA
Antivirus
AVG INTERNET SECURITY 2015
Browser
FIREFOX 37.0.1
Okay, I know this is a stupid question. But the program says I have the latest version 2.3.1.57
Di I need a new version of npf.sys ? if so, where do I find an updated version?
Sorry, I am handy with some things, but not this issue.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus Essentio Series AS CG8350 CP WS
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2600 @ 3.4 GHz
Motherboard
CG8350
Memory
8G DDR3 at 1333MHz 4 x DIMM
Graphics Card(s)
Integrated Intel® GMA Support Microsoft DirectX10.1
Hard Drives
1TB SATA
Antivirus
AVG INTERNET SECURITY 2015
Browser
FIREFOX 37.0.1
What's the exact model number of your NetGear hardware?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550
Netgear N600 Wireless Dual Band Router
Model # WNDR3400v2
The software version in the "about" window is 2.3.1.57 copyright 2014
The Firmware version V1.0.0.38_1.0.61per the web based router access

I was just going to buy a new non-Netgear router, but have disabled Genie for now.
Any thoughts?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus Essentio Series AS CG8350 CP WS
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2600 @ 3.4 GHz
Motherboard
CG8350
Memory
8G DDR3 at 1333MHz 4 x DIMM
Graphics Card(s)
Integrated Intel® GMA Support Microsoft DirectX10.1
Hard Drives
1TB SATA
Antivirus
AVG INTERNET SECURITY 2015
Browser
FIREFOX 37.0.1
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