Solved BSOD pagefault in nonpaged area 0x00000050 ntoskrnl.exe+75bc0

[stavesacre03]

I did run memtest 86+ for 16 passes 6 days ago (it was overnight plus left it running while I was at work). I also had run it for 8 passes twice before that (so 3 times in past 3 weeks or so). I can run it overnight tonight if you think I should.

EDIT: would there be value in running the sticks separately just to be sure?

 

[essenbe]

I doubt it, just enable verifier again

 

[stavesacre03]

Will do.

 

[stavesacre03]

Just an update: I ran memtest 86+ overnight (8 full passes) with no errors again. Before that I enabled Driver Verifier and ran Heaven benchmark for about an hour on a loop to see if it would crash the system or show any artifacts--neither happened. GPU temp stayed around 70-71 throughout that process. As of now I'll keep the system on 24/7 as before and see if Verifier can get it to crash again.

 

[stavesacre03]

One more question--I'm running Event Viewer a couple of times per day--i often get VSS Volume Shadow Copy Service errors. Is this something to be concerned about?

 

[essenbe]

possibly.

 

[essenbe]

Click start, type services.msc, scroll gown to Volume shadow copy service, right click it and see if it is set to Manual. That is what the setting should be.

Right click computer, select Manage, in the left column select disk management, look at the 100MB System Reserved partition and see how much free space is there.

 

[essenbe]

I'll be off and on much of the day today.

 

[stavesacre03]

Click start, type services.msc, scroll gown to Volume shadow copy service, right click it and see if it is set to Manual. That is what the setting should be.

Right click computer, select Manage, in the left column select disk management, look at the 100MB System Reserved partition and see how much free space is there.

Well, it was set to automatic because I changed it a couple of days ago from manual because I read somewhere it should be automatic (I was seeing the VSS errors prior to changing to automatic); anyway, I changed it back to manual.

The 100 MB reserved partition shows 72MB free and 28 MB used.

UPDATE: still seeing VSS errors after changing to manual and rebooting.

 

[stavesacre03]

Another recurrence of the system being frozen--power light on, fans spinning, mouse light on, but not responding to anything and monitor not waking up out of sleep--had to hard re-boot it. I'm about to chuck the whole system.

 

[essenbe]

Do you have driver verifier on? That could cause it. I wouldn't throw it out the window quite yet.

 

[stavesacre03]

Hi essenbe, yes, verifier is still on. And I haven't given up yet, but this has been a long battle and pretty frustrating!

 

[stavesacre03]

I don't think I mentioned in the first post, but I was having system freezes (but no BSOD) with all of the existing components except with an Asrock z87 extreme4 motherboard. I (apparently) jumped the gun and swapped it out with the current ASUS z87 pro motherboard. I also replaced the power supply with no changes, so I've lost some calculated risks (and money) in this "battle". Feels like it's a hardware issue as we've attempted a lot software-related. It's just frustrating that everything I've tested has come back OK--RAM (memtest 86+), CPU (intel diagnostic tool), GPU (Furmark, etc.).

EDIT: Oh and my wife is about to kill me for all of the time I've spent with this!

 

[stavesacre03]

Starting to feel like clockwork--about every 3 days now with BSOD. Latest minidump attached. Thanks for looking.

FYI--I ran verifier for about 48 hours with no crashes. Turned it off last night (about 24 hours ago), but kept system running 24/7. At the time of this crash, PC was inactive and monitor was asleep but PC was not--i moved the mouse to wake up the monitor and it immediately crashed.

 

[essenbe]

I'll be honest with you, I don't know what is wrong. here is what both dumps say.

Use !analyze -v to get detailed debugging information.
BugCheck [COLOR=red]1000007E[/COLOR], {ffffffffc0000005, fffff8800f18b160, fffff8800279fdd8, fffff8800279f630}
Probably caused by : [COLOR=red]atikmdag.sys[/COLOR] ( atikmdag+cd160 )
Followup: MachineOwner

It is blaming them on your Graphics driver, but I still think the graphics driver is a victim, not a cause. I believe I have told you before, a stop code 7E is almost always a storage problem. You had that one drive that was bad and replaced. it is possible there is a board problem with the storage controller/

Where did you buy the Windows 7 disk? I have no reason to believe this is a counterfeit installation, but please run and reply here from this tutorial http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html I will get someone to look at it. After that we can look at a few other things.

 

[stavesacre03]

Hi essenbe, I don't recall specifically, but I believe I purchased from newegg.com. I don't know if it matters, but it is a windows 7 upgrade disc, and i've only ever had it installed on this machine.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YYFV9-4QP7G-FJB4R
Windows Product Key Hash: aUlUyx+W9O0m9/6PuOJFCfqc/jE=
Windows Product ID: 00359-031-2045352-85272
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {13AB6664-0029-4195-9F9D-8FA994800A1F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13AB6664-0029-4195-9F9D-8FA994800A1F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJB4R</PKey><PID>00359-031-2045352-85272</PID><PIDType>5</PIDType><SID>S-1-5-21-655957656-552148623-2211127539</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2103</Version><SMBIOSVersion major="2" minor="7"/><Date>20140818000000.000000+000</Date></BIOS><HWID>CADF3507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9B44312D7989F28</Val><Hash>GkbJR/xy93ZLEnthDEHKjYFkOMk=</Hash><Pid>81602-916-5429555-68691</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-031-204535-01-1033-7601.0000-3482014
Installation ID: 011532627693589462168733371956174603237654921204874020
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FJB4R
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/23/2014 5:01:02 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:12:2014 00:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln3IT8CurEXassIb3Bh0xEJ6ViGKm5yEyNh+Ocj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  LPIT			ALASKA		A M I
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  BGRT			ALASKA		A M I

 

[stavesacre03]

The only other thing I can think of storage-related is when I installed the SSD when I built the PC 8 months ago, I wasn't paying attention and the plugs got bent when I put the drive in the case. the outside plastic part of the drive itself broke off where the power connector and sata plug attached to the drive. I couldn't plug them in without them falling out, so I used hot glue to hold the power connector and sata plug in place.

I suppose it is possible there is a bent pin now at that connection, but would it really be this sporadic if that is the issue? I'm confident nothing is moving the way I have it glued, and the PC itself is not being physically moved or shaken at the time of these BSOD's.

As always, thanks again for your help with this.

 

[essenbe]

yes, that is very possible. Did you break the plug or the connectors on the hard drive? Also if your Windows copy was an upgrade version, what version of Windows did the computer ship with?

 

[essenbe]

Would you run this please, https://www.microsoft.com/genuine/validate/

 

[stavesacre03]

yes, that is very possible. Did you break the plug or the connectors on the hard drive? Also if your Windows copy was an upgrade version, what version of Windows did the computer ship with?

As best as I can describe, the plastic housing on the SSD itself was the part that broke (the outside plastic part). I was able to attach the plugs and use hot glue to hold the plugs in place on the SSD. I inspected the pins at that time and just assumed that since it was reading the SSD fine everything was OK.

The PC is custom built, but I have a retail copy of Windows Vista that I "upgraded" from. I used the clean install method described here: http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html