Solved BSOD Paying Path of Exile

[Atomcore]

BSOD Playing Path of Exile

Hello everyone, i've read some of the posts in this section to see if I could solve my problem as well.
First of all i dont actually get a bluescreen, when I start Path of Exile the game opens and loads ( sometimes doesn't) and after a while playing it my screen turns black and my computer jams (makes a sound like brrrrrrrrrrr) after that i have to reset the pc in the turn off button. when I go back to the desktop I get a error log that says " windows recovered from an unexpected error" and in that log it says the error I got was a blue screen type so I decided to post it here to see if i could get any help.

I hope you can view the zip file and tell me what should I do to stop it because I have no ideas on what to do here. I've searched my pc and my sound card is not a creative, its realtek

Sorry for asking this but I think I posted this thread on the wrong place, I posted it as a reply post on the "BSOD Playing Path of Exile -- 0x00000050" thead

 

[Arc]

A 0x116 is a display/graphics related BSOD.

Dont use an old display driver.

Uninstall the installed display driver using DDU. Then install the CCC 14.4 WHQL only.

When done, stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Let us know for any further BSOD after doing it.
__________________________________________

BugCheck 116, {fffffa8004a814e0, fffff88006cc0e6c, ffffffffc0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8e6c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004a814e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006cc0e6c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8e6c
fffff880`06cc0e6c 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`08f3a9d8 fffff880`06afd134 : 00000000`00000116 fffffa80`04a814e0 fffff880`06cc0e6c ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`08f3a9e0 fffff880`06ad0569 : fffff880`06cc0e6c fffffa80`0711c000 00000000`00000000 fffffa80`071b2410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`08f3aa20 fffff880`06afcee1 : fffffa80`04a814e0 fffffa80`04a814e0 fffffa80`04a814e0 fffffa80`071b2410 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`08f3aa60 fffff880`06ba4f13 : fffffa80`04a814e0 00000000`00000000 fffffa80`07fd5010 fffffa80`071b2410 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`08f3aa90 fffff880`06bd2ed6 : fffffa80`ffffffff 00000000`0002c94e fffff880`08f3abf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`08f3ab70 fffff880`06ba02aa : fffffa80`071b2410 ffffffff`feced300 fffffa80`07fd5010 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`08f3abb0 fffff880`06bccff6 : 00000000`00000000 fffffa80`05dd5ab0 00000000`00000080 fffffa80`071b2410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`08f3acc0 fffff800`04168b8a : 00000000`05d33fae fffffa80`068e8b50 fffffa80`03c704a0 fffffa80`068e8b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`08f3ad00 fffff800`03ebb8e6 : fffff800`04046e80 fffffa80`068e8b50 fffff800`04054cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`08f3ad40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8e6c
fffff880`06cc0e6c 4055            push    rbp

SYMBOL_NAME:  atikmpag+8e6c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  517f30ef

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

1: kd> lmvm atikmpag
start             end                 module name
fffff880`06cb8000 fffff880`06d17000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 30 08:18:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Atomcore]

Furmark test

Thx for the help Arc, I did everything as you said but the furmark you gave me wont open so I used a older version and this error apeared. (print attached)

 

[Arc]

Yours is AMD mobility Radeon HD 4600 ..... it should be good.

Anyway, let us see how it works with 14.4 WHQL.

 

[Atomcore]

Well yesterday when you said for me to try the furmark and I got the error i decided to go look for a way to check my OpenGL, its the version 1.1 and is compatible with 1 file of openGL 1.2. I haven't tried anything yet because I was waiting for your reply but I will try and if anything goes wrong I will describe here, thx for the help so far Arc.

 

[Arc]

Upload your MSINFO32.nfo file for one more time?

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

I want to check it once more.

 

[Atomcore]

Sorry for posting now but I work and study at the same time, the update on the driver seemed to work, so far I am playing without anymore BSOD's i dont know how you made it Arc but it worked.
Im very thankful for your help and I will post that file here, but the file is in my native language, Portuguese.

 

[Arc]

Your display adapter is ATI Mobility Radeon HD 4650 (Microsoft Corporation WDDM 1.1).

Now I checked it in http://www.notebookcheck.net/AMD-ATI-Mobility-Radeon-HD-4650.13883.0.html and it says ....

View attachment 352209
​

If it says otherwise, it is a fault from the part of the graphics adapter. You need to change it.

 

[Atomcore]

When I checked the OpenGL version before the updates in the OpenGL extensions viewer it said 1.1, now it says 3.0

Edit: By the way should I mark this as solved?

 

[Arc]

Are you experiencing BSODs? If not, you may mark it as solved.

 

[Atomcore]

I've experienced 2 so far, but only one of them is in Path of exile, the other was while i was playing another game. but i cant find the report of them anywhere. Anyways Arc you were super useful and thx, i think this last ones were due to the graphics high temperature but I will get that checked out.