Solved BSOD pci.sys error everytime after sleep mode Lenovo T420

[hdej]

Hello all, could someone have a look at my dmp files. Although windbg points in the direction of PCI.SYS causing the stop errors, my knowlegde is far from sufficient to take the next step. When the laptop goes into sleep or hibernation mode, it crashes. Pretty consistent. Problem was introduced after an huge automatic update but this is something I realesed myself later. Thank you!

 

[koolkat77]

Welcome

The BSoD seems to be caused by the older drivers of your Intel(R) Wireless WiFi Link Adapter driver

0: kd> !irp fffffa800bc8b630
Irp is active with 4 stacks 2 is current (= 0xfffffa800bc8b748)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a2ce050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\[COLOR="Red"]NETwNs64.sys[/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a027c70 00000000 fffff800038c8200-fffffa800b348ab0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b348ab0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm NETwNs64
start             end                 module name
fffff880`05cdc000 fffff880`0655e000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: [COLOR="Red"]NETwNs64.sys[/COLOR]
    Timestamp:        [COLOR="red"]Mon May 02 03:33:01 2011 [/COLOR](4DBDD18D)
    CheckSum:         0083E505
    ImageSize:        00882000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Source | NETwNs64.sys | Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7
http://downloadcenter.intel.com/Default.aspx Driver Reference Table

- visit the Intel Download Center ( http://downloadcenter.intel.com ) and download the latest version of the drivers for that device
- uninstall the current drivers on your system for that device
- install the freshly downloaded drivers
- monitor for further BSOD's.

 

[hdej]

Driver replaced, problem returned

Hi Koolkat77, thank you for your great help! I followed your advise and replaced the Intel driver. I closed and opened the laptop a few times as this caused the BSOD errors. The laptop did not go into standby but stopped without creating an error message. The last attempt suddenly create a BSOD message. Would you be so kind to look at my attached data again and advise? Thank you! Regards, henk

 

[koolkat77]

Looks like another similar driver is causing BSoD.
Try updating it although its not old:

Source Netwsw00.sys
Intel® Wireless WiFi Link Adapter
http://www.intel.com/p/en_US/support

Driver Reference Table

>[ 16, 2]   0  0 fffffa800a09e050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 \Driver\NETwNs64
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a065750 00000000 fffff80003929200-fffffa800c236550 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c236550    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Netwsw00
start             end                 module name
fffff880`06892000 fffff880`073db000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Sun Jun 03 21:33:40 2012 (4FCB83D4)
    CheckSum:         00B012F3
    ImageSize:        00B49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[hdej]

Hi Koolkat77, a small update for not keeping you waiting too long. I could not extract the driver mentioned by you from the Intel download Wireless_15.2.0_Ds64.exe, this download starts updating immediately. Other packages are of an older date and a message backwards in compatible appears. But since this driver has been replaced I have not seen bsod errors anymore and Win7 is resuming from the sleepmode. But it is all based on a few restarts. Thank you sofar for your help and will be back to you soon! henk

 

[koolkat77]

Alright.
Let us know if the BSoDs come back.

 

[hdej]

Sorry Koolkat77, back again. Although it looked promissing the stop error is back again. Could you learn me what setting I need for Windbg to see the same info as you sent me? After !analyse I do not have a similar output and a name of a failing driver. Also do you have an idea where to download that specific driver only (if it is Intel wifi again). I only find packages at Intel. Thank you again, henk

 

[koolkat77]

Yup it does seem to be the same driver again.
Anyway, I think you should enable driver verifier now.
Give all the dumps you get in the next 36 hours.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800719da10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: [U]fffffa800c8089e0[/U], The blocked IRP

You need to select the underlined alphabets & numbers on Arg4 then type !irp fffffa800c8089e0 (paste that code & hit enter)

It will show you something like this:

0: kd> [COLOR="Red"]!irp fffffa800c8089e0[/COLOR]
Irp is active with 4 stacks 2 is current (= 0xfffffa800c808af8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a1df050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 \Driver\NETwNs64
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a248e20 00000000 fffff80003925200-fffffa801034aa30 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801034aa30    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Netwsw00
start             end                 module name
fffff880`06865000 fffff880`073ae000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Sun Jun 03 21:33:40 2012 (4FCB83D4)
    CheckSum:         00B012F3
    ImageSize:        00B49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[hdej]

Hi Koolkat77, followed your instructions, switched on verifier and at restart an instant crash, I disabled verifier as my lenovo wanted to recover the system. Any suggestion at this point? Thanks henk

 

[koolkat77]

Same crash as the previous one and verifier is not enabled.

 

[hdej]

I started in the safe mode after the crash (win7 did not start but went to recovery screen) and deleted the verifier settings, after this I could start again. Opposite of the reports my knowledge is that verifier was running. The crash was something with XXXXXX_equal. Difficult to see as backlight is off in safe mode and crashes at start and I have no clue how to make the screen brighter tahn. Any suggestions what to do next?

 

[hdej]

Hi Koolkat77, just to make sure. I switched on verifier acc to instructions at the site through the run command, NOT the verifier in the SF Diag Grab app. The verifier via run makes win7 crash immediately. BSoD message: driver_irql_not less_or_equal, STOP 0x000000D1, IASTOR.SYS, disable verifier in safe mode and win7 runs smoothly. Tried it again, please see files. If I used wrong verifier let me know. Thank you! henk

 

[Arc]

Hello hdej,

► Some networking things need to be updated:

kd> !irp fffffa800c8089e0
Irp is active with 4 stacks 2 is current (= 0xfffffa800c808af8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a1df050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=Red]Netwsw00.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]Netwsw00.sys[/COLOR]
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
 \Driver\[COLOR=Red]NETwNs64[/COLOR]
            Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a248e20 00000000 fffff80003925200-fffffa801034aa30 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801034aa30    

            Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa800a248e20
Device object (fffffa800a248e20) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800a248df0
 \Driver\vwifibus DriverObject fffffa800a22de70
Current Irp 00000000 RefCount 0 Type 00000017 Flags 00002010
DevExt fffffa800a23a390 DevObjExt fffffa800a248f90 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedTo (Lower) fffffa800a1df050 \Driver\[COLOR=Red]NETwNs64[/COLOR]
Device queue is not busy.

So we are finding two things here.

• Netwsw00.sys: Intel® Wireless WiFi Link Adapter. Update it from Customer Support.
• NETwNs64: Intel(R) Wireless WiFi Link 5000 Series Adapter Driver. Update it from Download Center.

► Again, there is Intel Rapid Storage Technology.

fffff800`00b9c868  fffff880`012552afUnable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** [COLOR=Red]WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2e2af[/COLOR]

Uninstall it. It is not necessary at all, just a bundled junk.

► Have a Disc Check:

1. Reseat the sata and power.
2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
3. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

► Uninstall F-Secure antivirus and use Microsoft Security Essentials - Free Antivirus for Windows.

Let us know the results.

 

[hdej]

Message received

Hi Arc and Koolkat77,

Thank you for the new instructions, I will work on it tomorrow morning and come back asap. Thanks again!

 

[hdej]

Hi Arc,
Where can I find the Intel Rapid Storage Technology or how do I uninstall it. Can't find it, thanks, henk

 

[Arc]

Well, first you try to update that driver, as my friend Dave76 suggests.
Support for the Intel® Rapid Storage Technology (Intel® RST)

 

[Dave76]

Thanks Arc.

I would recommend the Intel RST version 11.​2.​0.​1006
There has been some issues with the latest Intel version 11.​6.​0.​1030 being unstable on some systems. Until this is verified and/or corrected you should stay with the previous version 11.​2.​0.​1006.

Can you fill in your system specs?
This would help us to research some of your issues.
This will help: Speccy Free System information Utility
Also the laptop model.
I took a guess from the info I had, is this your laptop model?
Lenovo ThinkPad T420
They have the same Intel RST driver listed on the driver support site - Intel Rapid Storage Technology Driver version 11.2.0.1006

 

[hdej]

Hi Dave,
Hi Arc,
Hi Koolkat77,
I might look like a complete rookie, but I downloaded the Intel RST version 11.​2.​0.​1006 but HOW to I uninstall the old drivers and install the new 11.2.0.1006, the is no exe file or something and I have no clue where to uninstall it too. Some directions please.
Downloaded Specchi (running) and updated my specs, thanks all (start to get fun in exploring this pc), re henk

 

[Arc]

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21730&keyword=RST&lang=eng

Choose between the third one and the fourth one.

Which file to choose

iata_enu.exe: provides English-only files if you have an English version of the operating system.
iata_cd.exe: provides multiple language files if you have an operating system other than English.
(source: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21730&keyword=RST&lang=eng#help)

 

[hdej]

Hmmmm Arc, I will put on my glasses next time I write. Downloaded & installed Intel and filled out the specs record. What do you recommend now to do? Or just wait and see what happens. Many thanks henk!