BSOD playing CoD4, BCCode a, only on CoD4?

[SirJorge]

I am hoping someone here can help me figure out why this is happening. When I play Call of Duty 4, the game will often go black...sometimes I get an audio loop of a second or two and my PC reboots, or sometimes i have to do a hard reset to get back to playing. I know it's an old game but it's one most of my friends play. I read the instructions and have attached the zip file.

I suspect it was sound related. I followed a suggestion that stated to disable on board audio which I did but I still crash same as I did prior to the change. Before I disabled On Board Audio the BBCode I was getting was 116 and not BCCode "a" like I am now, not sure if that is good or not but I would truly appreciate any help anyone can give me on this!

Thanks for your time,

Jorge

 

[nommy the first]

Hello SirJorge and welcome to the Forums,

Host Name:                 JORGE-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Jorge
Registered Organization:   
Product ID:                00426-068-4588575-86622
Original Install Date:     1/24/2011, 3:02:36 PM
System Boot Time:          9/11/2013, 1:00:02 PM
System Manufacturer:       System manufacturer
System Model:              System Product Name
System Type:               x64-based PC

Please follow this tutorial and provide us with the log created.

----------

Please fill in your system specs by following this tutorial.

----------

:warn: P2P Warning! :warn:

:info: Important: I notice that there are one or more P2P (Person to person) file sharing programs on your computer;

1. UTorrent

:note: Please note that using any form of peer to peer networking is highly dangerous, as there is no way to identify the source of the files you download, and you can expect an infestation of malware to occur.

Years ago P2P file sharing was safe and easy to do. And while the latter may still be so today, it is most certainly not safe anymore. A peer to peer program is a direct conduit into your computer. Most of these programs lack proper security measures and malware writers can easily breach them, and they continue to exploit the users of these programs to spread their malware.
As addition to that; while using a P2P program, your computer may be sharing way more than you want it to. There have been reports of people's passwords, personal, private and financial data being exposed via P2P networks, only because they had a peer to peer program installed, and lacked the skills to configure it properly.

Please read the following reports on the dangers of using peer to peer programs and file sharing.
Risks of P2P systems.
File sharing infects 500.000 computers.
File sharing dangers involve more than legal troubles.
Seattle man arrested for P2P identity theft.

I highly recommend that you uninstall the above mentioned P2P programs, as I can not guarantee your safety from malware if you leave them installed and the likelihood of (re)infection is very high to certain.
You can uninstall them by doing the following steps;

1. Click on the rb:.
2. Click on Control Panel and under Programs click on Uninstall a program.
3. Wait for the list to update, and when done, please right-click on the icon of the program(s) mentioned above and select Uninstall.
4. Follow the on screen instructions, and when prompted, please restart your computer.
   
   :info: When you have multiple P2P programs installed Click No - I will manually restart later when prompted to restart, and repeat steps three and four until all programs are uninstalled, and click Yes - Restart now when you have finished uninstalling the last P2P program.
   :ar:If you choose not to uninstall them, please refrain from using any P2P program during this fix! Using them may interfere with any measures we may take.

----------

Please reduce the items that run at start up. You basically only need your anti virus to run at start up, all other programs are not necessary and can be removed from the start up list.
Check this tutorial to see how to add or remove start up items.

----------

Please uninstall your AV via the Control Panel and by using the tool from this list.

----------

Please download Microsoft Security Essentials from here;

1. Download the file and save it to your desktop.
2. Double click the file and follow the on-screen instructions.
3. Restart your machine after installing MSE and please run a full scan and report back anything found.

----------

Please also download Malwarebytes' Anti-Malware from here or here.

Double Click mbam-setup.exe to install the application.

• Please uncheck the Enable free trail checkbox.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy & Paste the entire report between [code][/code] tags in your next reply.

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

----------

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

1. Tick the box next to YES, I accept the Terms of Use.
2. Click Start.
3. When asked, allow the ActiveX control to install.
4. Click Start.
5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked.
6. Click Scan (This scan can take several hours, so please be patient).
7. Once the scan is completed, you may close the window.
8. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt.
9. Please copy and paste that log between [code][/code] tags in your next reply.

Good luck and keep us posted,
Nommy

 

[SirJorge]

Thank you so much for the reply!

Ok here goes...

---MGADIAG Report---
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JHMQ4-BXTWY-CVM9W
Windows Product Key Hash: 1pb4HTr8SKKWWEpMEp8OylsJAs8=
Windows Product ID: 00426-068-4588575-86622
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5E83D571-2F17-43A1-A199-30E1BBF136F3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5E83D571-2F17-43A1-A199-30E1BBF136F3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CVM9W</PKey><PID>00426-068-4588575-86622</PID><PIDType>5</PIDType><SID>S-1-5-21-2129560565-1407261470-1084721312</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802 </Version><SMBIOSVersion major="2" minor="5"/><Date>20101221000000.000000+000</Date></BIOS><HWID>D53A3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-458857-00-1033-7600.0000-0242011
Installation ID: 008676385970771344926020653016950811889476712785403456
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CVM9W
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/12/2013 10:09:48 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:15:2013 02:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAgABAAAAAQABAAEA1gTuG+/YrIt4Gap/GLCAiTadXg4wB8JESPDqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 122110 APIC2214
FACP 122110 FACP2214
HPET 122110 OEMHPET
MCFG 122110 OEMMCFG
OEMB 122110 OEMB2214
ASPT 122110 PerfTune
OSFR 122110 OEMOSFR
SSDT DpgPmm CpuPm

---System Specs---
Ran the tool and had it auto update my spec form

---P2P---
uTorrent Uninstalled

---Startup Items---
Removed what I felt comfortable removing

---Uninstall AV---
Uninstalled Microsoft Security Essentials

---Install AV---
Re-installed Microsoft Security Essentials

---Malwarebytes---
Already had it, ran full scan, no issues found

---ESET Online Scanner---
ESET ran for almost 2 hours, no threats found

 

[tom982]

Hi SirJorge,

Where did you purchase your Windows license?

Tom

 

[nommy the first]

Hello SirJorge,

Please answer Tom his question before continuing.

----------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80160414e0, fffff880051954a8, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=red]nvlddmkm.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=red]nvlddmkm.sys[/COLOR]
[COLOR=red]Probably caused by : nvlddmkm.sys[/COLOR] ( nvlddmkm+8ee4a8 )

Followup: MachineOwner

start             end                 module name
fffff880`048a7000 fffff880`0539b000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    [COLOR=red]Timestamp:        Fri Jul 26 04:41:39 2013 (51F1E1E3)[/COLOR]
    CheckSum:         00ACD06A
    ImageSize:        00AF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver reference table; nvlddmkm.sys

----------

Uninstall all nvidia items in Controll Panel > Programs and Features.

• 3D vision Control Driver
• 3D Vision Driver
• Graphics Driver
• HD Audio Driver
• PhysX
• nvidia Update

:ar:If you are using nvidia chipset drivers please don't uninstall anything other that those listed above!

----------

Roll back your driver to a more stable release, I suggest 314.22.

• Nvdia, Uninstall Graphics Drivers
• Then follow a pass of Driver Sweeper.

Download 314.22
When installing select Custom Settings and uncheck:

• 3D Vision (all of them)
• HD Audio
• Nvidia Updates

Do check Preform a clean installation.

----------

Please preform the following hardware test as well;

Stress test the graphics card using Furmark GPU Stress Test.


Good luck and keep us posted,
Nommy

 

[SirJorge]

Hello Tom982,

I bought the PC from someone who custom built it so windows was already installed. Do you see a problem with the windows installation?

Hello nommy,

Thanks again for your reply. I have followed the steps you detailed above.

I performed the benchmark test, do I need to post logs of it? The temperature leveld out around 78C so I stopped the test.

I will try and see if I get the error again.

Thank you!

 

[tom982]

Hello Tom982,

I bought the PC from someone who custom built it so windows was already installed. Do you see a problem with the windows installation?

Hello nommy,

Thanks again for your reply. I have followed the steps you detailed above.

I performed the benchmark test, do I need to post logs of it? The temperature leveld out around 78C so I stopped the test.

I will try and see if I get the error again.

Thank you!

It's counterfeit then, I'm afraid. The license in use is an MSDN license:

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JHMQ4-BXTWY-CVM9W
Windows Product Key Hash: 1pb4HTr8SKKWWEpMEp8OylsJAs8=
Windows Product ID: 00426-068-4588575-86622
Windows Product ID Type: 5
Windows License Type: Retail

This is indicated by the -068- in the Product ID. MSDN licenses come with very strict usage requirements and can't be purchased individually. What has happened here is that the seller (of the original Windows license, not necessarily the PC seller) has bought a MSDN subscription, which comes with multiple Windows 7 licenses (these are designed for developers so they can test their software on multiple computers without having to worry about buying Windows for each of them) and has sold these on individually, which is against the terms of use of a MSDN subscription as they are strictly not for resale. This is something we find a lot with people purchasing from eBay etc. but eventually your key will be blacklisted and Windows will say that it's not genuine. Are you still in contact with the seller? I'm not sure where the liability lies as this license is second hand, but either way you have purchased a counterfeit Windows license.

Tom

 

[SirJorge]

Tom982,

I was not aware of this, I am no longer in contact with the seller/builder. Is there anything I can do to rectify this legally? Do I just go buy a new copy of Windows 7?

Thank you for your help!

 

[tom982]

Tom982,

I was not aware of this, I am no longer in contact with the seller/builder. Is there anything I can do to rectify this legally? Do I just go buy a new copy of Windows 7?

Thank you for your help!

Hmm, it's a tricky one really. Usually when an MSDN license comes up, the user has bought Windows off eBay and Microsoft tend to give them a new license for free, but I'm really not sure what to do here because the license is second hand. Actually, did he build this computer for you specifically? In my opinion, the outcome of this depends on whether we think the seller is the one with the MSDN subscription, installing dodgy copies of Windows on all of his builds, or whether this was a one off build and he bought the license on eBay and installed it for you, not knowing it's counterfeit. Any idea which of the two it may be?

Either way, I'll ask a friend to help here, he's our activation expert

Tom

 

[NoelDP]

The Key in use is an MSDN Key from a not-for-resale MSDN account.

Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold (or 'gave') it to you was not entitled to do so.

You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

Please read the following posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates have got VERY good at this over the past few years, as the price of equipment formanufacturing the packages drops, and as factories open in less well-policedcountries.

see also this post....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

Also - have alook at this video....

http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft- fill in the Counterfeit report here...

http://www.microsoft.com/en-gb/howtotell/default.aspx

 

[SirJorge]

As far as my original problem, I followed all of the steps here and now I crash MUCH faster. Before I could play for 10 minutes at least, sometimes an hour if I got lucky. Now I crash about 2 minutes in, very fast. Any ideas? I am at a loss here. I can't think of what has changed on my PC. I used to be able to play this game on this PC with no issues. It has been happening for a while but not as bad as it is now. Do I need a new video card?

As far as my version of Windows goes, I used to work for a well known retailer as a part time job. One of the people I worked with built this for me. From what he told me he did for a living (he also worked there part time as a 2nd job, same as me), my guess is he is the one who owned the MSDN subscription. I left that job years ago and did not keep in contact with this guy. What are my options?

 

[SirJorge]

I get this now
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8015B0D010
BCP2: FFFFF880051596AC
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[nommy the first]

Hello SirJorge,

Sorry for my late reply, it was night here and I was asleep

Please follow the BSOD Posting Instructions again and upload the created .zip file so that I can see the dump files.
Also, are you also getting a BSOD when you play other games, or is it only CoD?


Good luck and keep us posted,
Nommy

 

[SirJorge]

Nommy, no need to apologize, the help you and the folks here are giving me here is very much appreciated, believe me.

I attached the next zip file, I hope I did it correctly. If I need to change it from kernel to mini let me know.

 

[nommy the first]

Hello SirJorge,

7: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.5, DMIVersion 37, Size=3027]
BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 0802   
[COLOR=red][B]BiosReleaseDate = 12/21/2010[/B][/COLOR]
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To Be Filled By O.E.M.
SystemVersion = System Version
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = SABERTOOTH X58
BaseBoardVersion = Rev 1.xx

Processor    Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz, 3068 Mhz, 4 Core(s), 8 Logical Processor(s)
[B][COLOR=red]BIOS Version/Date    American Megatrends Inc. 0802, 12/21/2010[/COLOR][/B]
SMBIOS Version    2.5

Your BIOS is very old, please update it to the most recent version;
:ar: Sabertooth X58 Drivers, BIOS & Support
:warn:Be sure to fill in your correct OS (Windows 7 64 bit) before downloading anything.
:info: Please read the ReadMe.txt file before updating your BIOS, you may need to update additional drivers in order for the BIOS update to function.

----------

Please upload your SystemInfo.txt;

1. Open an Evevated Command Prompt.
2. Copy the following;
   systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt
3. In Command Prompt; Click on the CMD icon in the upper left corner.
4. Click on Edit, then click on Paste. Hit ENTER.
   A file called SystemInfo.txt will be created on your desktop.
5. Right click the file, and select Send to, click on Compressed (zipped) folder.
   A .zip called SystemInfo.zip will be created on your desktop.
6. Upload the .zip by following this tutorial.

----------

Please post the log from Furmark.

----------

Also, are you experiencing BSOD's with other games besides CoD4?


Good luck and keep us posted,
Nommy

 

[NoelDP]

As far as my original problem, I followed all of the steps here and now I crash MUCH faster. Before I could play for 10 minutes at least, sometimes an hour if I got lucky. Now I crash about 2 minutes in, very fast. Any ideas? I am at a loss here. I can't think of what has changed on my PC. I used to be able to play this game on this PC with no issues. It has been happening for a while but not as bad as it is now. Do I need a new video card?

As far as my version of Windows goes, I used to work for a well known retailer as a part time job. One of the people I worked with built this for me. From what he told me he did for a living (he also worked there part time as a 2nd job, same as me), my guess is he is the one who owned the MSDN subscription. I left that job years ago and did not keep in contact with this guy. What are my options?

Technically, you do not have a license for Windows 7 and need to purchase your own license for whichever version of Windows you require.
Sooner or later, your current copy will be declared invalid - depending on the usage that the original owner put his/her licenses to.

 

[SirJorge]

So far this only occurs on CoD 4, which is a game I play often.

I updated the BIOS. Several drivers re-downloaded and I am able to boot up ok which is a relief. Always scared to update the BIOS.

I have attached the two files requested.

 

[SirJorge]

Just tried it again after the bios update and crashed about 5 minutes in, no blue screen where the pc restarts itself, just sits there in the black screen with all the sound garbled.

 

[nommy the first]

Hello SirJorge,

Have you checked the game for patches or updates? Maybe tried running it in compatibility mode?

----------

Please run Furmark again, but this time wait until the temperature reaches about 80 - 85 degrees before stopping it.

----------

If there are no updates or patches and Furmark runs without problems, I think that it might be something with the game itself instead of with your machine. If this is the case, please create a thread in the Gaming subforum asking them for advice on the matter. If you do that, please link this thread there for informational purposes.


Good luck and keep us posted,
Nommy

 

[SirJorge]

Hello Nommy,

The game is old so no new patches have been released. I am running the latest patches for it. I could try compatibility mode but I believe that runs the game at like 640x480 which is unplayable for me.

Ran Furmark for over 30 minutes, the temp did not exceed 77 degrees.

I will look at that forum you suggested. Thanks for your help.