Solved BSOD playing Counter-Strike: Global Offensive

[ThatOneGuy97]

Interals:

• Intel Core i5-4670K 3.4GHz Quad-Core Processor
• Asus Z87-A ATX LGA1150 Motherboard
• G.Skill Ripjaws X Series 8GB (1 x 8GB) DDR3-1600 Memory
• GeFore 8800 GTS 512 MB

This is a brand new custom build. Its only a few days old now and I just recently started playing CS:GO on it. Yesterday it was running quite smoothly. Today after about 45 - 60 mins it will BSOD.


All of my drivers are up to date and so is windows. I have attached SF_Diagnostic_Tool results.

Anyone who can help resolve this issue, it would be greatly appreciated.

 

[ThatOneGuy97]

Bump:
BSOD on Idle

Dump file attached

 

[carwiz]

It looks like a hardware failure. Specifically, L0 Cache write error in processor 4. This is often caused by heat. Check for dust build up on the CPU heatsink and fan. If it's clean, check the case fans for proper operation. You might also try running with case open and fan blowing into the case and see if the same BugCheck 0x124 continues to occur.

BugCheck 124, {0, fffffa800e1cb028, bf800000, 124}
Probably caused by : hardware
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e1cb028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

===============================================================================
Common Platform Error Record @ fffffa800e1cb028
-------------------------------------------------------------------------------
Record Id     : 01cf073797a70983
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/1/2014 22:35:11
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cb0a8
Section       @ fffffa800e1cb180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cb0f0
Section       @ fffffa800e1cb240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800e1cb240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cb138
Section       @ fffffa800e1cb2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000041e188d00
  Misc.       : 0x0000000000000086

 

[ThatOneGuy97]

Is the same error being given as well?

 

[ThatOneGuy97]

It looks like a hardware failure. Specifically, L0 Cache write error in processor 4. This is often caused by heat. Check for dust build up on the CPU heatsink and fan. If it's clean, check the case fans for proper operation. You might also try running with case open and fan blowing into the case and see if the same BugCheck 0x124 continues to occur.

Also, this is a brand new build, most of the internals are new. including the mobo, cpu and cpu fan. All case fans are working properly. The case is as close to dust free as it can get.

 

[carwiz]

The last one is the same error (124).
I would check to make sure the heat sink is fully seated. L0 cache is right next to the cores and sensitive to heat. Also be sure there isn't TOO much heat sink compound and that it's spread evenly. Too much is worse than none.

 

[ThatOneGuy97]

The last one is the same error (124).
I would check to make sure the heat sink is fully seated. L0 cache is right next to the cores and sensitive to heat. Also be sure there isn't TOO much heat sink compound and that it's spread evenly. Too much is worse than none.

Im afraid to take the heat sink off to make sure there is enough/ not to much thermal compound because I don't anymore, nor can i current get more. My Intel processor came with a fan pre-coated with thermal paste. All my temp gauges are under 90 degrees F. Ill try running CSGO with the case open, and a fan blowing inside.

Thanks for the help so far! I'll post updates soon.

 

[carwiz]

I would at least check the mounting pins. The lower right (#4) may not be engaged. #1 and #2 is the CPU latch hinge side.

1..2
3..4

 

[ThatOneGuy97]

I would at least check the mounting pins. The lower right (#4) may not be engaged. #1 and #2 is the CPU latch hinge side.

1..2
3..4

Checked! 1,2,4 were all good, 3 was in but a little lose. So far so good.

 

[ThatOneGuy97]

Still continued to happen.. If I leave the game open and running but minimized it runs fine for a while. Once I actually start playing the game it will blue screen. The last time it happened I didn't even get to see a blue screen it just locked up. I had to manually restart the PC.

 

[carwiz]

Rerun the SF Utility and upload new files. Allow several minutes for the utility to completely gather all the files before zipping.


Also; If you are overclocking the GPU or CPU, STOP. Settings should be default.

 

[ThatOneGuy97]

How can I check to make sure everything is set to the default settings?

 

[carwiz]

I'm not familiar with Nvidia's control panel or whether you made any changes through it. Intel HD has buttons to set parameters to default values. Did you build your PC?

 

[ThatOneGuy97]

Yes, it was a custom rebuild

 

[ThatOneGuy97]

Everything defaulted. Nothing was ever overclocked.

I have attached the latest crash dump and pictures of my core temps w/usage %

The bigger one is idle and the smaller one is running CS:GO.

 

[carwiz]

Sorry I couldn't get back sooner. My internet connection keeps dropping.

Still the same hardware error and you're still getting thermal trip events; just not at the same time. I hate to be the one to break the news but it looks like the processor may be faulty. You might try running HWiNFO64 as a temperature monitor to verify your temps. I find it to be pretty accurate on Intel processors. BUT... Don't run more than ONE monitor at a time! Other than that, the same cache error is occurring and the crash wasn't at the same time as the thermal event. If the thermal events were a regular occurrence, it may have damaged the processor.

Event[11773]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-01-04T12:37:12.616
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Nicks-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 353K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
Event[11774]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-01-04T12:37:12.616
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Nicks-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 381K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800da1e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  f
STACK_TEXT:  
fffff880`0336da58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Followup: MachineOwner
---------
2: kd> !errrec fffffa800da1e028
===============================================================================
Common Platform Error Record @ fffffa800da1e028
-------------------------------------------------------------------------------
Record Id     : 01cf0977aed43a02
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/4/2014 18:40:18
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e0a8
Section       @ fffffa800da1e180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e0f0
Section       @ fffffa800da1e240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800da1e240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e138
Section       @ fffffa800da1e2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : [COLOR=red]DCACHEL0_WR_ERR[/COLOR] (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000041e19fa40
  Misc.       : 0x0000000000000086

 

[ThatOneGuy97]

Shit... ok ... I just got another blue screen. can you tell me what it was this time. Lol sorry its just very frustrating since this is a brand new build. (BTW i was only idling)

 

[carwiz]

Same error. I would consider seeking a RMA from the vendor for the processor. You can copy all the data from the "Code" lines to show the CPU is failing.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e1cd028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  f
STACK_TEXT:  
fffff880`0336da58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Followup: MachineOwner
---------
2: kd> !errrec fffffa800e1cd028
===============================================================================
Common Platform Error Record @ fffffa800e1cd028
-------------------------------------------------------------------------------
Record Id     : 01cf097c771e2263
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/5/2014 6:00:22
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd0a8
Section       @ fffffa800e1cd180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd0f0
Section       @ fffffa800e1cd240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800e1cd240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd138
Section       @ fffffa800e1cd2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000041c09ac80
  Misc.       : 0x0000000000000086

 

[ThatOneGuy97]

Ok. Thank you for all your help! I'll post a resolution once i have one.