BSOD playing Dota error 0x00000019

[SocksJoe]

I am frequently freezing when playing dota 2. I have to end the process with control panel to get out of it. I also got BSOD's while playing too. I recently reinstalled windows 7 x64 as well. I am not sure what the problem is. I have tried to use blue screen viewer and windows debug tool and I am having trouble making heads or tails out of this.

Thanks for any help

 

[Faladu]

Hi Joe, I would reseat your RAM sticks first, then run MEMTEST+, see the tutorial here:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

A BAD POOL HEADER BSOD is typically a RAM issue.

Attached is Video Memory Stress Test application to also test your video card out as well.

 

[SocksJoe]

Okay so I ran memtest for 14 passes with 0 errors so I don't think it's my ram. I'm going to try the video memory test now.

0 errors on VMT as well


Any other suggestions?

 

[SocksJoe]

Anyone have any other ideas or suggestions? I have tried looking around the Dota 2 forums and have not seen any real solutions for people reporting similar issues.

 

[SocksJoe]

bump

 

[YoYo155]

I'm sorry for the late reply but there's no need in bumping the thread.


Your bugcheck fairly common lately as nVidia is having issue with their 320.xx family of drivers,
being that your card is a 7xx series card unfortunately that is all that is available at the moment.

Name:    NVIDIA GeForce GTX 760
Driver Version:    9.18.1[COLOR=Red][U][B]3.2049[/B][/U][/COLOR]

Bugcheck:

BAD_POOL_HEADER (19)

Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffffa800b2d91a0, the pool entry being checked.
Arg3: fffffa800b2d9198, the read back flink freelist value (should be the same as 2).
Arg4: fffffa800b2d91a8, the read back blink freelist value (should be the same as 2).

• A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the most common.

The culprit is right there is the stack, (although calling the RAW stack only confirms
its involvement in the crash).

The Stack:

00000000`00000003 fffffa80`0b2d91a0 fffffa80`0b2d9198 : nt!KeBugCheckEx
00000000`00000000 00000000`c1d00501 : nt!ExDeferredFreePool+0xcbb
fffffa80`4d52564e fffffa80`08b06c70 : nt!ExFreePoolWithTag+0x411
fffffa80`08b06c70 fffff880`0af5def0 : [COLOR=Red][U][B]nvlddmkm[/B][/U][/COLOR]+0x1beced
fffff880`0af5def0 fffff880`049c0aae : 0xff020000
fffff880`049c0aae 00000000`00000000 : [COLOR=Red][B][U]nvlddmkm[/U][/B][/COLOR]+0x1b314a
00000000`00000000 00000000`00000001 : 0xfffffa80`4d52564e
00000000`00000001 00000000`00000001 : 0xfffffa80`08b06c70
00000000`00000001 00000000`ff020000 : 0xfffff880`0af5def0
00000000`ff020000 fffff880`0af5df70 : [COLOR=Red][U][B]nvlddmkm[/B][/U][/COLOR]+0x1acaae

• http://carrona.org/drivers/driver.php?id=nvlddmkm.sys

Here's how we can try and mitigate the problem:

• Uninstall the nVidia display drivers and software using:
  • How do I uninstall my NVIDIA display drivers?
  • Follow though with a pass of Driver Sweeper.
• Install a the latest WHQL release:
  • Download - 326.80 - BETA
    When installing select Custom Settings and uncheck:
    
    3D Vision (all of them).
    HD Audio.
    Nvidia Updates.
    
    
    Do check Preform a clean installation.

If the PC still bugchecks remove the GPU physically from the machine
and use the on-board graphics.
When and if it will persist in producing bugchecks post the new .zip the SFDT generates
back here and we'll have a look .
​

 

[SocksJoe]

Okay, so I did everything you told me to except try it without my graphics card. I haven't received any BSOD's since then, but Dota still freezes up and has to be force closed. Any idea as to what would be causing that?

 

[YoYo155]

Thanks for the feedback .

Are monitoring the temperatures in any way?

• Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.

 

[SocksJoe]

I checked my temps before and they didn't seem particularly high, but here are the screenshots following your instructions. I had each test run for about 15 minutes until the temps seemed to have leveled off. I didn't see any artifacts or errors on prime.

View attachment 284477
View attachment 284478
View attachment 284479

 

[YoYo155]

Thanks .
Those temperatures are tolerable .
We know that the 700 series of GPUs are having issues with drivers currently.
Try to run on the integrated graphics for a while and see how it goes.

Keep the updates coming.

 

[SocksJoe]

Well before my 760 I had an AMD 6850 and that had a similar issue where I would crash to desktop and get a message saying that the video driver stopped responding and had to be recovered or something. So I don't know if they're related, but in the meantime I'll try the integrated graphics.

 

[YoYo155]

What you're describing is a TDR.

"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected.

• More details HERE, please read.

The bugcheck pertains the graphics side of the equation again, did you switch to the iGPU?

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x9d382
fffff880`07ad3898  fffff880`04940ab9 nvlddmkm+0xc4ab9
fffff880`07ad3de8  fffff880`04d89db0 nvlddmkm+0x50ddb0
fffff880`07ad41d8  fffff880`05382127 dxgmms1!VidSchiInterlockedInsertTailList+0x47
fffff880`07ad4258  fffff880`053ad085 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
fffff880`07ad4308  fffff880`053af855 dxgmms1!VidSchSubmitCommand+0x3ad
fffff880`07ad4338  fffff880`042f7122 dxgkrnl!DXGADAPTER::ReleaseDdiSync+0x3a
fffff880`07ad48a8  fffff880`0433fb69 dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers+0x555
fffff880`07ad4978  fffff880`04365952 dxgkrnl!DxgkRender+0x502

 

[SocksJoe]

So I took out my graphics card to use integrated graphics for a few days and see if the card was the issue, however during installation of the AMD drivers I got another BSOD. I attached the zip file for it. I tried to install the 13.4 drivers and got the BSOD and found out the iGPU was last supported on the 13.1 drivers so I don't know if that was the cause or not.

I haven't had a TDR since I got rid of my amd 6850 and used the nvidia 760, but they both had the same freezing issue. I tried to install again and then it completed successfully.

 

[YoYo155]

Hi ,
The last dump was indeed an ATi driver.

*** WARNING: Unable to verify timestamp for [COLOR=Red][U][B]AtihdW76[/B][/U][/COLOR].sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red][U][B]AtihdW76[/B][/U][/COLOR].sys
fffff880`031a09f8  fffff880`03ca9446 [COLOR=Red][B][U]AtihdW76[/U][/B][/COLOR]+0x4446
fffff880`031a0a28  fffff880`03caf230 [COLOR=Red][B][U]AtihdW76[/U][/B][/COLOR]+0xa230
fffff880`031a0a68  fffff880`03cbd6cf [COLOR=Red][B][U]AtihdW76[/U][/B][/COLOR]+0x186cf
fffff880`031a0a98  fffff880`03ca7043 [COLOR=Red][B][U]AtihdW76[/U][/B][/COLOR]+0x2043
fffff880`031a0ad8  fffff880`03cb4081 [COLOR=Red][B][U]AtihdW76[/U][/B][/COLOR]+0xf081
fffff880`031a0b98  fffff880`03cbcbda [COLOR=Red][B][U]AtihdW76[/U][/B][/COLOR]+0x17bda

• Driver Reference Table - AtihdW76.sys
  

The driver is a for the HD Audio by AMD.

Name    High Definition Audio Device
Manufacturer    Advanced Micro Devices
[COLOR=Blue][U][B]Status    Unknown[/B][/U][/COLOR]
PNP Device ID    HDAUDIO\FUNC_01&VEN_1002&DEV_791A&SUBSYS_00791A00&REV_1000\5&21FC82F3&0&0001

We see it says status Unknown, what is the current state of things?
What were you unable to install, then it did install successfully?
Using the iGPU, how was (is) the experience so far?
Using nVidia / AMD GPUs, both cause TDRs?

 

[SocksJoe]

Sorry, I should have read over my post, I was in a hurry.
The iGPU seems to be working just fine and the audio is working too. I have only tried the iGPU in a few games at super low settings and haven't had it freeze up or BSOD on me. I'll try it for another day or 2 and see if it does.

So originally I had an AMD 6850 which would get TDR's. I cleaned it out and then it stopped for a few months and then it came back again, however cleaning it out didn't help. I was getting TDR's in game and just sitting at my desktop too so I figured the card was probably on it's way out. I was also getting random freezes, where the game would just freeze up and I had to end it in the task manager. I then purchased a nvidia 760 to replace it. I don't get TDR messages anymore, it just freezes in dota 2 like how the 6850 did.

 

[YoYo155]

Does it freeze only while in DOTA2 or is it a affecting the entire PC?
ie. General Windows, other games...

 

[SocksJoe]

It hasn't happened in general windows, so far it's just dota 2 and sometimes chrome. I'm not too sure if the 2 issues are related though. I haven't really had to time to play other games, but I'll fire some up and see what happens. Also no crashes on the iGPU for 3 days now.......

 

[YoYo155]

It's hard to tell whether the two are related because it depends on the state the PC was in CPU and RAM usage wise.
If you try other games and it doesn't freeze then the problem could be in DOTA itself but we won't know until you
stress the machine some more by playing (with the applicable settings to the iGPU) and by using Windows in general.

 

[theveterans]

@ Socksjoe

Can you try running DOTA 2 with -nod3d9ex string in the launch options. You can find the launch options by right clicking DOTA 2 on steam library -> click on properties -> set launch options. Do you still get the BSOD with that string on your dGPU?

 

[SocksJoe]

I'll test out some other games and see. I'll try that in the launch options too.
I somehow managed to get a BSOD when I left my computer overnight, I think it happened when my computer was going to sleep or something.