Solved BSOD playing games

[psychobean]

Hi, this started about 3 weeks ago while playing Fallout 3 and started out of the blue. I tried updating the new drivers, a fresh OS install and using DDU to remove the drivers.

I just got a BSOD stating "atikmdag.sys..". I have uploaded the files in the correct format hopefully.

Thanks for your time.

Edit: Forgot to add that I kept getting the display driver has crashed and recovered error while playing Fallout 3 and Anno 2070 aswell. - Windows 7 64bit

 

[essenbe]

Hello, psychobean and welcome to the forms. I will try to assist you. You only had 1 dump file, dated today. It said, as you know, it was your graphics driver.

[COLOR=red]VIDEO_TDR_FAILURE (116)[/COLOR]
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a9f74e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003ce5970, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

A Video TDR fault means basically the graphics driver crashed but did not recover in time, so the system assumes a video failure and shuts down to protect itself. This is your current driver

atikmpag
start             end                 module name
fffff880`03cda000 fffff880`03d71000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Mar 31 15:09:30 2015 (551AFEFA)
    CheckSum:         000990D1
    ImageSize:        00097000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you are overclocking anything, please set everything to default levels.

If you don't already have one, get yourself a good CPU and GPU monitoring programs. Please keep a close watch on both temps while gaming. I would also like you to run a GPU stress test. The temps will rise very quickly and very high. If they get too high, stop the test. I don't recommend Speedfan, but please follow this tutorial and run Furmark. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html. Let it run until the temps quit rising and level out for a while. Before you shut it down, please post a screenshot. http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

You said it started about 3 weeks ago. Did you install any new Hardware or Software around that time? Also please add your PSU and CPU Cooler Manufacturer and model to your system specs.

 

[psychobean]

Hello, psychobean and welcome to the forms. I will try to assist you. You only had 1 dump file, dated today. It said, as you know, it was your graphics driver.

[COLOR=red]VIDEO_TDR_FAILURE (116)[/COLOR]
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a9f74e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003ce5970, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

A Video TDR fault means basically the graphics driver crashed but did not recover in time, so the system assumes a video failure and shuts down to protect itself. This is your current driver

atikmpag
start             end                 module name
fffff880`03cda000 fffff880`03d71000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Mar 31 15:09:30 2015 (551AFEFA)
    CheckSum:         000990D1
    ImageSize:        00097000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you are overclocking anything, please set everything to default levels.

If you don't already have one, get yourself a good CPU and GPU monitoring programs. Please keep a close watch on both temps while gaming. I would also like you to run a GPU stress test. The temps will rise very quickly and very high. If they get too high, stop the test. I don't recommend Speedfan, but please follow this tutorial and run Furmark. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html. Let it run until the temps quit rising and level out for a while. Before you shut it down, please post a screenshot. http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

You said it started about 3 weeks ago. Did you install any new Hardware or Software around that time? Also please add your PSU and CPU Cooler Manufacturer and model to your system specs.

Hi thanks for replying, I have uplaoded a screenshot of the FurMark test, i only allowed it to go to 93c as a precaution. I have also used the default settings for the GPU for days now and that doesnt provide any working solution.

 

[psychobean]

Sorry for another post, when i hover over the Catalyst icon, it shows 6 HD Radeons, could this help?

 

[essenbe]

Please go to Device Manager and expand Display Adaptors and tell me what it says there.

What program are you using to monitor your GPU temps? 93°C is entirely too hot. Most programs allow you to set a custom fan profile to keep the temps down.

Also, please compare your screenshot of Furmark and see if you can see the difference, other than temps

View attachment 359480

 

[psychobean]

Please go to Device Manager and expand Display Adaptors and tell me what it says there.

What program are you using to monitor your GPU temps? 93°C is entirely too hot. Most programs allow you to set a custom fan profile to keep the temps down.

Also, please compare your screenshot of Furmark and see if you can see the difference, other than temps

View attachment 359480

I have expanded the Display Adaptor menu and it says "AMD Radeon HD 6900 Series". Regarding the difference between the two FurMark images...holy cow. Yes, there is a hell of a lot different. I guess my GPU is dying?

 

[essenbe]

It could be that or it could be drivers or the Motherboard PCIe slots, and it could be temps. What model and Manufactirer is your PSU. Also, if you would, please go into BIOS and give me the readings for the +12V, +5V and +3.3V.

If you would, please configure a custom fan profile with whatever software you have or you could use MSI Afterburner (Afterburner | MSI Gaming Series) In the settings set it where the fan profile shows on screen the temps, fan speed and any of the other stats you would like to see. Then download and install Ungine Heaven 4.0 (Download Unigine 'Heaven' DX11 Benchmark 4.0 | techPowerUp). set it to the preset extreme (picture below) and run the benchmark. When you run it, give it a minute to load and once it starts moving, click on Benshmark in the top left . Post a screenshot just before the benchmark ends. Watch for artifacting. Your card should run it with very good quality. This is what the setup looks like. Then click run and then the benchmark once it starts moving.

View attachment 359542

 

[psychobean]

It could be that or it could be drivers or the Motherboard PCIe slots, and it could be temps. What model and Manufactirer is your PSU. Also, if you would, please go into BIOS and give me the readings for the +12V, +5V and +3.3V.

If you would, please configure a custom fan profile with whatever software you have or you could use MSI Afterburner (Afterburner | MSI Gaming Series) In the settings set it where the fan profile shows on screen the temps, fan speed and any of the other stats you would like to see. Then download and install Ungine Heaven 4.0 (Download Unigine 'Heaven' DX11 Benchmark 4.0 | techPowerUp). set it to the preset extreme (picture below) and run the benchmark. When you run it, give it a minute to load and once it starts moving, click on Benshmark in the top left . Post a screenshot just before the benchmark ends. Watch for artifacting. Your card should run it with very good quality. This is what the setup looks like. Then click run and then the benchmark once it starts moving.

View attachment 359542

The PSU is a NovaTech Power Station 850, Novatech PowerStation Black Edition 850W Silent ATX2 Modular Power Supply | NOV-PSB850.

For the rest, I will do that now, update in a bit.

VOltage:

+12v = 12.288V
+5v = 5.160V
+3.3v = 3.376V

For the Benchmarking.... I got the Display Driver has stopped but has recovered etc.... However there was a steady temperature around 78-79c at around scene 20 or something.

Tried to run it several times and it always come up with the display driver has stopped etc....

 

[essenbe]

Try reinstalling the Video Driver. I will give you some suggestions to help give you a clean install and not install things you don't need or use. That will cut down on the possibility of driver conflicts. The only thing you actually need is the Display Driver.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall your current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

 

[psychobean]

Try reinstalling the Video Driver. I will give you some suggestions to help give you a clean install and not install things you don't need or use. That will cut down on the possibility of driver conflicts. The only thing you actually need is the Display Driver.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall your current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

I will do this now, thanks for taking the time to help me.

Update: I have cleaned the drivers and installed the AMD Display Driver from 14.4... I am now running a benchmark test using the program you gave me.

Update 2: It crashed again with just the AMD Display Drive from 14.4. The same Display driver has stopped but recovered etc....

 

[essenbe]

No problem. That's what we are here for.

 

[psychobean]

No problem. That's what we are here for.

http://www.sevenforums.com/bsod-help-support/370172-bsod-playing-games.html#post3068675

Same problem.

 

[essenbe]

Do you have another video card or do you have a friend who would loan you one for a day or two? The best test would be to find someone who would swap video cards with you. Put your card in his machine and his card in your machine. That would be the ultimate test, to me. It would let you know whether it is the card or do we need to look elsewhere.

Also, please run the BSOD posting instructions again. http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html Let me look at it and see if I can find anything new.

 

[psychobean]

Do you have another video card or do you have a friend who would loan you one for a day or two? The best test would be to find someone who would swap video cards with you. Put your card in his machine and his card in your machine. That would be the ultimate test, to me. It would let you know whether it is the card or do we need to look elsewhere.

Also, please run the BSOD posting instructions again. http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html Let me look at it and see if I can find anything new.

I have an old ATI Radeon GPU but I have no idea what model it is. I will install it on my computer and do the remove driver thing.

Update: It is a 5 series ATI Radeon. I am currently installing 14.12 per the autodetector

Update 2: Installing just the AMD Display driver for the GPU

Update 3: Running the benchmark on basic.

 

[psychobean]

Do you have another video card or do you have a friend who would loan you one for a day or two? The best test would be to find someone who would swap video cards with you. Put your card in his machine and his card in your machine. That would be the ultimate test, to me. It would let you know whether it is the card or do we need to look elsewhere.

Also, please run the BSOD posting instructions again. http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html Let me look at it and see if I can find anything new.

Ive ran the bencmark program on the 5xxx series ATI radeon and it worked without crashing. I believe that it is the 6970 GPU. I have attached an image of the benchmark program

Update: Going to play Anno 2070 to see if it crashes....will update if it does or doesnt.

Update 2: 25mins in and no crashes yet.

 

[essenbe]

That's very close to your answer. The 5450 doesn't pull near the power of your card. So, if it isn't the PSU, I believe it is the card, unfortunately.

 

[psychobean]

That's very close to your answer. The 5450 doesn't pull near the power of your card. So, if it isn't the PSU, I believe it is the card, unfortunately.

Yes I have had no crashes so far with the 5xxx series card and with the 6970 I would have had a crash by now. I have switched back to the 6970 as the 5xxx was only a temporary measure. Thank you very much Essenbe. I am very grateful for all of the help and time you have given me.

 

[essenbe]

You are more than welcome. I hope this works out well for you. Good luck and let us know how things go.