BSOD: Playing Online Game (Elsword)

[cdeas15]

Recently I have been experiencing blue screen errors when I play this online game called Elsword. It occurs randomly as well. I can play for a few hours with no issues, or in a couple of minutes my computer will either freeze or give me the BSOD. When I reload my laptop, I sometimes experience the BSOD when I'm putting in my password to log into Windows.

 

[koolkat77]

Welcome

While I go through your dumps

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[koolkat77]

Probably caused by : dxgmms1.sys

You seem to be having problems with dxgmms1.sys -DirectX Graphics MMS follow the steps in this page Diagnosing basic problems with DirectX.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL :: BSOD Index :: Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR="blue"]BugCheck A,[/COLOR] {ffffffffffbfdb05, 2, fffff6ffffffdfe8, fffff8000318cb5e}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!PpmCheckRun+7e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[COLOR="Blue"]IRQL_NOT_LESS_OR_EQUAL (a)[/COLOR]

I can't say anything about this until I receive your msinfo32.

See ya

 

[cdeas15]

Here you go.

 

[koolkat77]

Thanks.

Please uninstall AVG, replace with MSE Microsoft Security Essentials - Free Antivirus for Windows and uninstall Norton Backup from your computer while we test.

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public

Let me know the results of the DirectX diagnoses and post back if you're getting more blue screens

 

[cdeas15]

I'm not sure if this is what you asked for when you said DirectX Diagnosis, but here.

I would also like to point out that when I play the online game, sometimes my computer will randomly restart out of nowhere. Sometimes the screen will show a glitchy effect, then freeze. Any ideas as to why this is happening?

 

[koolkat77]

Re-read my post #3
When did you get this laptop? Is it under warranty?

 

[cdeas15]

I got this laptop a year and half ago. I don't think it's under warranty.

 

[koolkat77]

Alright

Is flash player updated to the latest version?
Get them from here Download Flash Player 11.4.402.265 (IE) - FileHippo.com (scroll down you will see all the versions 32 & 64 bit for both IE and NON IE browsers)

and oh which browser are you using?

 

[cdeas15]

I have the latest version of flash player. I use Google Chrome.

 

[koolkat77]

See if this helps you:

You might try disabling hardware acceleration to see if that helps.

Disabling hardware accelerated video playback - YouTube Help

Enable or Disable Hardware Acceleration in Google Chrome - Jkwebtalks

A Guy

 

[cdeas15]

I doubt this will help. The problem I'm having doesn't occur on my internet browser. The game I'm referring to isn't one that is played on a browser, but it is one that you download and install to play.

 

[koolkat77]

My apologies
I have called for more help. I hope my friends will be able to help you resolve your issue

 

[cdeas15]

No problem. I appreciate the help I have received so far.

 

[FredeGail]

   Information

Just a jump-in by a request

Updating System Specs will give us a better sight of
how your system is put together. It's simply done.

§ Download Speccy
§ |User CP (top of the page)| |Edit System Spec|
§ COPY & PASTE section to section
§ Include Laptop, Desktop information
§ End with |Save Changes|​

BSOD ANALYSE

You're running a bunch of applications and stuff in the background. Just to name a few:

gregsvc.exe    c:\program files (x86)\acer\registration\gregsvc.exe    1828    8    200    1380    9/7/2012 4:05 PM    1.0.0.1    23.03 KB (23,584 bytes)    1/8/2010 8:21 AM
vprot.exe    c:\program files (x86)\avg secure search\vprot.exe    5912    8    200    1380    9/7/2012 4:07 PM    12.1.0.20    1.09 MB (1,147,488 bytes)    7/20/2012 9:02 PM
avgcsrva.exe    c:\program files (x86)\avg\avg2012\avgcsrva.exe    472    8    200    1380    9/7/2012 4:05 PM    12.0.0.2111    507.84 KB (520,032 bytes)    2/14/2012 3:52 AM
avgemca.exe    c:\program files (x86)\avg\avg2012\avgemca.exe    2244    8    200    1380    9/7/2012 4:06 PM    12.0.0.2156    1.53 MB (1,607,040 bytes)    3/19/2012 5:18 AM
avgidsagent.exe    c:\program files (x86)\avg\avg2012\avgidsagent.exe    1508    8    200    1380    9/7/2012 4:06 PM    12.0.0.2195    4.92 MB (5,160,568 bytes)    7/4/2012 5:25 PM
toolbarupdater.exe    c:\program files (x86)\common files\avg secure search\vtoolbarupdater\12.1.3\toolbarupdater.exe    2784    8    200    1380    9/7/2012 4:06 PM    12.1.0.20    810.59 KB (830,048 bytes)    7/20/2012 9:02 PM
steamservice.exe    c:\program files (x86)\common files\steam\steamservice.exe    3068    8    200    1380    9/7/2012 4:07 PM    1.49.92.13    517.33 KB (529,744 bytes)    9/18/2011 8:48 PM
egisupdate.exe    c:\program files (x86)\egistec ips\egisupdate.exe    5724    8    200    1380    9/7/2012 4:07 PM    1.1.34.0    196.86 KB (201,584 bytes)    3/11/2010 12:11 AM
pmmupdate.exe    c:\program files (x86)\egistec ips\pmmupdate.exe    1052    8    200    1380    9/7/2012 4:06 PM    1.1.34.0    398.36 KB (407,920 bytes)    3/11/2010 12:11 AM
iastordatamgrsvc.exe    c:\program files (x86)\intel\intel(r) rapid storage technology\iastordatamgrsvc.exe    4576    8    200    1380    9/7/2012 4:08 PM    9.6.2.1001    13.02 KB (13,336 bytes)    7/20/2010 4:31 AM
lmanager.exe    c:\program files (x86)\launch manager\lmanager.exe    4588    8    200    1380    9/7/2012 4:06 PM    4.0.12.708    945.58 KB (968,272 bytes)    7/25/2010 2:10 AM
hamachi-2.exe    c:\program files (x86)\logmein hamachi\hamachi-2.exe    1892    8    200    1380    9/7/2012 4:05 PM    2.1.0.159    2.24 MB (2,343,816 bytes)    2/7/2012 1:18 PM
teamviewer.exe    c:\program files (x86)\teamviewer\version6\teamviewer.exe    3252    8    200    1380    9/7/2012 4:06 PM    6.0.13992.0    7.79 MB (8,167,336 bytes)    7/16/2012 11:28 AM

Especially if you're using Teamviewer while playing, that might be very memory demanding. You also have a large amount of events regarding memory usage.

Event[1327]:
  Log Name: System
  Source: Microsoft-Windows-SharedAccess_NAT
  Date: 2012-07-16T13:30:05.000
  Event ID: 31004
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Cody-PC
  Description: 
The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.

Therefore, my suggestions right now -- is to basically close every application available.

Ouuughghh! Please don't run additional spyware and malware monitors next to your antivirus, they'll likely fight together and it'll end up with a BSOD or something more dramatic.

SUPERAntiSpyware    c:\program files\superantispyware\superantispyware.exe    Cody-PC\Cody    HKU\S-1-5-21-3731000809-3716133723-2729237420-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Go to Start | search msconfig | Startup tab | Disable any entry that you don't use.

Best Regards,
Frederik.

 

[cdeas15]

I put my system specs on my user CP. If I'm missing anything, just let me know what it is and where to find it so I can get all the information you need.

I also uninstalled super anti-spyware in order to prevent future conflicts with my anti-virus. I have also disabled some of the entries I don't use in order to free up memory as you instructed. I'll try running the game again to see if this possibly solved my issue. I'll keep you posted.

 

[FredeGail]

Great, also keep an eye on how much memory the different Chrome extensions pick up during your gameplay.

Open the Task Manager

These instructions apply to Google Chrome on Windows, Mac, Linux, and Chrome OS.

* Click the wrench icon

on the browser toolbar.
* Select Tools.
* Select Task manager.

You can also use the keyboard shortcut Shift+Esc (Windows, Linux, and Chrome OS) to open the Task Manager.

Best Regards,
Frederik.

 

[cdeas15]

I've been testing for a couple of days and things seem to be working well. I haven't experienced any blue screens nor has my computer froze. I appreciate the help I received, if anything else happens I'll come back for assistance.

 

[FredeGail]

Awesome, great news!

Best Regards,
Frederik.

 

[cdeas15]

I'm starting to get blue screens again with the occasional freeze. They do not happen as often as before, but I would like some assistance again in order to stop them from occurring. Any help again would be greatly appreciated.