BSOD: Playing Online Game (Elsword)

[cdeas15]

I allowed the memtest to go for seven passes with no errors.

Not to doubt professionals or anything, but I've had my laptop for around 2 years and I don't think bloatware that was on my laptop since day 1 would be causing these crashes. My brother has the same exact laptop as I do with the bloatware still on it and his laptop does not crash or experience blue screens like mines does. The last time I posted in November my issue was solved and I had no issues until recently, so why would it start screwing up my laptop out of the blue while my brother's is running just fine? I just have a feeling that something else is going on here.

I ran my anti-virus and malwarebytes and no viruses were found. I also tried doing a system restore but that didn't help either. I experienced another crash while playing and when I went to put in my password I got a blue screen and my laptop restarted. It kept turning on and turning off several times so I just shut it off for a bit. After I turned it on it worked fine again. The strange thing is that I don't experience these crashes if I'm browsing the internet or if my laptop is idle, only if I'm playing games. If anyone could look at these dump files and tell me what they mean I would really appreciate it.

 

[gregrocker]

Go back as far as you have System Restore points.

If this fails do the perfect Clean Reinstall - Factory OEM Windows 7 so that after it's all set up you can save a Win7 backup image to use in cases like this. You can even apply it to other hardware you have a license for that version using SysPrep to move HD to another computer although it may start up on its own on your brother's same-model so he has a vastly better install.

If you want to keep troubleshooting the BSOD's then you need to stop rejecting all of the analyst's good advice as though you signed up here to teach them. Do that at OC Gamers or Angry Birds Nest, not the top tech forum on the web.

Now I suggest you go back to the top of the thread to complete the steps given and report back you've started working with them so maybe they will help you again.

 

[cdeas15]

I apologize if I have angered you and your staff. That was not my intention when I made my last post and all of my previous ones. I only wanted an opinion on why my laptop did as I explained above. I apologize again for my last post as it did sound condescending. I appreciate the help I have received so far and I certainly am grateful that I am still receiving help.

Before I attempt this clean install I have a quick question. Do you think there is a possibility of hardware failure in my laptop? Or would this question become easier to answer after I did the clean install?

 

[gregrocker]

Run the HD and RAM tests from Troubleshooting Steps for Windows 7.

 

[cdeas15]

Alright. I followed your advice and went through the thread to follow the advice from the previous posters. I ran system restore from the earliest point possible first. After doing so I re-installed Elsword (the game I was referring to) and started playing. I managed to go through a session of playing with no issues. I was taking a look at the thread you linked me and was reading through some fixes. One of them said to check out the WEI score, so I'll put mines here if you need to take a look at it or anything.

If I run into any issues I'll try the other solutions given to me and tell you how it turned out. If all else fails then I will do the clean install.

 

[gregrocker]

Good news! Keep us posted on how it goes.

 

[cdeas15]

Unfortunately I experienced another crash a little bit after making the post. I went into msconfig and made it so I had a clean boot. I also disabled any unnecessary programs I do not use. I also went into control panel and uninstalled unneeded programs. I tested my laptop this morning but received a crash in game pretty quickly. I went into event viewer and noticed a certain event id that is consistent with the time that my laptop crashes. Every time my laptop crashes this is the event that is there. It is Event ID 7026: The following boot-start or system-start driver(s) failed to load: AVGIDSHA

Here is the details of the event: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2013-01-20T14:05:24.039402700Z" />
<EventRecordID>756570</EventRecordID>
<Correlation />
<Execution ProcessID="588" ThreadID="592" />
<Channel>System</Channel>
<Computer>Cody-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">AVGIDSHA</Data>
</EventData>
</Event>

I'm going to google the error to see if I can find anyone else who has a similar error that I do.

EDIT: I'm running MSE at the moment so we can rule out the possibilities of an infection. I noticed how I have some optional updates available on windows update. Just to be sure I'm going to install them and see how things from there.

 

[gregrocker]

If you have tested the RAM and HD from Troubleshooting Steps for Windows 7
and it is clear, then next I would back up my data and wipe the HD with Diskpart Clean Command to clear the boot sector of any code, then follow these same steps to get a perfect Clean Reinstall - Factory OEM Windows 7 which will be a better install than 90% of PC owners enjoy and even better than getting a new PC since most come with a boatload of crapware.

In fact you'll get and keep a perfect install to the exact extend you use the tools and methods given in the tutorial. It's absolutely what works best in Win7 based on countless thousands of installs we've helped with here.

 

[Layback Bear]

I did notice this in your last post.
Data Name="param1">AVGIDSHA</Data>
That means to me that AVG is still hanging around. You mix that with MSE and another problem raises its head.

 

[gregrocker]

You can Search the Registry to Delete all AVG keys. Set a System Restore Point - Create

Then type regedit in Start Search box, rightclick result to Run as Admin.

From Edit tab, click Find, type AVG to Find Next. Delete any AVG keys or sub-keys. Be careful: AVGeneral in Adobe Reader is not an AVG key! Don't delete unless you're sure it's AVG-related. You can google it since others have probably already struggled with this bloatware mess.

Keep clicking Find Next until it stops finding them.

 

[Slartybart]

Not sure if it was suggested and tried, but AVG provides removal tools here
- just be sure to download the correct bitwise (32 / 64) & product (2012 /2013). There seem to be other removers available - I don't know any more about them though.

You can Search the Registry to Delete all AVG keys. Set a System Restore Point - Create

Then type regedit in Start Search box, rightclick result to Run as Admin.

From Edit tab, click Find, type AVG to Find Next. Delete any AVG keys or sub-keys. Be careful: AVGeneral in Adobe Reader is not an AVG key! Don't delete unless you're sure it's AVG-related. You can google it since others have probably already struggled with this bloatware mess.

Keep clicking Find Next until it stops finding them.