BSOD playing Simcity while watching Twitch stream

[Evroz621]

Hello,

A bsod has occured twice in the last week and I am requesting some diagnostics on the cause of them.
I have a suspicion that it is my video drivers.

 

[Saurabh A]

Hi Evroz621,

The crash dump analysis:
Crash Probably caused by : ntkrnlmp.exe; relates to 'NT Kernel & System' and is updated.

KMODE_EXCEPTION_NOT_HANDLED (1e)
This indicates that a kernel-mode program generated an exception which the error handler did not catch.

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800030dd36c, fa80, 0}

Probably caused by : [COLOR="Red"]ntkrnlmp.exe[/COLOR] ( nt!KiSecondaryClockInterrupt+7c )

Followup: MachineOwner
---------

3: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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[COLOR="red"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/COLOR]
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800030dd36c, The address that the exception occurred at
Arg3: 000000000000fa80, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: ([COLOR="red"]NTSTATUS[/COLOR]) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiSecondaryClockInterrupt+7c
fffff800`030dd36c 0f296530        movaps  xmmword ptr [rbp+30h],xmm4

EXCEPTION_PARAMETER1:  000000000000fa80

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800033080e0
 0000000000000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  [COLOR="red"]SimCity.exe[/COLOR]

CURRENT_IRQL:  0

EXCEPTION_RECORD:  fffff88007e849e8 -- (.exr 0xfffff88007e849e8)
ExceptionAddress: fffff800030dd36c (nt!KiSecondaryClockInterrupt+0x000000000000007c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 000000000000fa80
   Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000

TRAP_FRAME:  fffff88007e84a90 -- (.trap 0xfffff88007e84a90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000004
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030dd36c rsp=fffff88007e84c20 rbp=fffff88007e84ca0
 r8=000000000000002b  r9=000000007705f969 r10=fffffa800531fb60
r11=0000000000000246 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl zr na po nc
nt!KiSecondaryClockInterrupt+0x7c:
fffff800`030dd36c 0f296530        movaps  xmmword ptr [rbp+30h],xmm4 ss:fffff880`07e84cd0=00000000000000000000000000000000
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000310a579 to fffff800030d0840

STACK_TEXT:  
fffff880`07e84218 fffff800`0310a579 : 00000000`0000001e ffffffff`c0000005 fffff800`030dd36c 00000000`0000fa80 : nt!KeBugCheckEx
fffff880`07e84220 fffff800`030cfe82 : fffff880`07e849e8 00000000`2db3b060 fffff880`07e84a90 00000000`00000001 : nt!KiDispatchException+0x1b9
fffff880`07e848b0 fffff800`030ce78a : 00000000`00000000 fffff800`0301fb7f 00000000`00000001 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`07e84a90 fffff800`030dd36c : fffffa80`0531fb60 00000000`0000072c 00000000`00000000 fffffa80`040913d0 : nt!KiGeneralProtectionFault+0x10a
fffff880`07e84c20 00000000`73651d5f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSecondaryClockInterrupt+0x7c
00000000`05b0fd94 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73651d5f


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSecondaryClockInterrupt+7c
fffff800`030dd36c 0f296530        movaps  xmmword ptr [rbp+30h],xmm4

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt!KiSecondaryClockInterrupt+7c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  50e79b73

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiSecondaryClockInterrupt+7c

BUCKET_ID:  X64_0x1E_c0000005_nt!KiSecondaryClockInterrupt+7c

Followup: MachineOwner
---------

Please try the following steps:

1. Try uninstalling 'SimCity' (for troubleshooting purpose) and check results (Please share how you sourced it)

2. Please update the 'display drivers' for 'nVidia GeForce GTX 460 adapter' from here: Drivers | GeForce
Alternatively, you may try removing the 'current display drivers'; restart the system; and install fresh drivers from the above mentioned link. To remove the driver, open 'Device Manager' > Locate & Expand 'Display Adapters' > Right click and uninstall 'nVidia related driver' > Follow through with the uninstall process > Restart the system > Install fresh drivers from the link > Recheck performance.

3. Run the 'Disk Check (Command Prompt)' using 'Option 2' in the following tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

4. Also run an 'anti-virus scan' to see if the system is infected. You may install 'Microsoft Security Essentials' Microsoft Security Essentials - Microsoft Windows

5. Check with the motherboard manufacturer for a 'BIOS Update', if available:

BiosMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 0802   
BiosReleaseDate = 08/24/2010

Hope this helps. Do reply with the findings.