Solved BSOD playing SWTOR 0x000000000000031

flote

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Hi.

I keep getting BSODs, especially when playing SWTOR, but it has happened when not playing a game at all, just listening to spotify.

I got a tip from a friend that it could be a conflict between HDMI audio and sound card, that's why some devices are disabled in the performance report.

Thankful for all help, since its a brand new comp, and I just want to play my games :o

win 7 home premium 64 bit
retail

general system info
3.3 gHz i5
SSD
8gb RAM

Dump from latest crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF880033D7180
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 

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win 7 home 64 biti5 3.33ghzvengeance 8gb (1 2x4gb)ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
OS
win 7 home 64 bit
CPU
i5 3.33ghz
Motherboard
P8 p67-M pro
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vengeance 8gb (1 2x4gb)
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ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
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dell 22 inch
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My Computer My Computer

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Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
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HP Keyboard
Mouse
HP Mouse
Internet Speed
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Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
First of all, thanks for the advice.

Ok.
So I ran through FurMark for three hours with the fur donut and the blur shader thingy and it leveled out at 75˚C and no bluescreen.

I ran S&M cpu stress test three times without issues. I booted up and ran memtest. The first time it froze on 58% so I forced a reboot and ran it again, then it completed two passes without reporting errors.

30 minutes into SWTOR, it BSed again with "a clock interrupt was not received on a secondary processor within the allocated time interval".

I checked my drivers with uniblue driver scanner, I don't know if that is enough.
 

My Computer My Computer

At a glance

win 7 home 64 biti5 3.33ghzvengeance 8gb (1 2x4gb)ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
OS
win 7 home 64 bit
CPU
i5 3.33ghz
Motherboard
P8 p67-M pro
Memory
vengeance 8gb (1 2x4gb)
Graphics Card(s)
ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
Monitor(s) Displays
dell 22 inch
Screen Resolution
1680x1050
Hard Drives
Intel Solid-State Drive 320 Series 120gb
Case
fractal Define R3
Keyboard
steelseries G6V2
Mouse
Steelseries sensei
Memtest86+ should be run for at least 7 passes. The fact that it froze is not a good sign. That either means your CPU, memory, or motherboard is going bad or is already bad. Could also be the PSU, but the first three are most likely with freezes, and the CPU is probably most likely with the crash you are receiving.

Are you overclocking at all?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
No, no overclocking.

Should I runt memtest again, I read in another thread here that it should be run for several more passes to yield any proper results.
 

My Computer My Computer

At a glance

win 7 home 64 biti5 3.33ghzvengeance 8gb (1 2x4gb)ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
OS
win 7 home 64 bit
CPU
i5 3.33ghz
Motherboard
P8 p67-M pro
Memory
vengeance 8gb (1 2x4gb)
Graphics Card(s)
ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
Monitor(s) Displays
dell 22 inch
Screen Resolution
1680x1050
Hard Drives
Intel Solid-State Drive 320 Series 120gb
Case
fractal Define R3
Keyboard
steelseries G6V2
Mouse
Steelseries sensei
and you said 7 passes too. read it a bit to fast. sorry.

I'll run memtest again, and some more CPU stressers.

Thanks for taking your time!
 

My Computer My Computer

At a glance

win 7 home 64 biti5 3.33ghzvengeance 8gb (1 2x4gb)ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
OS
win 7 home 64 bit
CPU
i5 3.33ghz
Motherboard
P8 p67-M pro
Memory
vengeance 8gb (1 2x4gb)
Graphics Card(s)
ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
Monitor(s) Displays
dell 22 inch
Screen Resolution
1680x1050
Hard Drives
Intel Solid-State Drive 320 Series 120gb
Case
fractal Define R3
Keyboard
steelseries G6V2
Mouse
Steelseries sensei
You're welcome. Post back your memtest results, and definitely let us know if it freezes again.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
I ran memtest again and it froze on the 6th pass. Running more CPU stresstests now.
 

My Computer My Computer

At a glance

win 7 home 64 biti5 3.33ghzvengeance 8gb (1 2x4gb)ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
OS
win 7 home 64 bit
CPU
i5 3.33ghz
Motherboard
P8 p67-M pro
Memory
vengeance 8gb (1 2x4gb)
Graphics Card(s)
ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
Monitor(s) Displays
dell 22 inch
Screen Resolution
1680x1050
Hard Drives
Intel Solid-State Drive 320 Series 120gb
Case
fractal Define R3
Keyboard
steelseries G6V2
Mouse
Steelseries sensei
Alright, good idea. Also, please provide us with your RAM settings.

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)

Thanks to Dave76 for help learning RAM Stability
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Hi.

Prime 95 crashed the computer.

I got the following results:

Code:
[Thu Feb 23 22:32:34 2012]
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
[Thu Feb 23 22:45:55 2012]
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 1024K passed!
[Thu Feb 23 23:01:32 2012]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Thu Feb 23 23:17:08 2012]
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
FATAL ERROR: Resulting sum was 1.8489345858278e+019, expected: 3.11986059654871e+016
Hardware failure detected, consult stress.txt file.
[Thu Feb 23 23:32:31 2012]
Self-test 896K passed!
Self-test 896K passed!

But I can't find the stress.txt it is referring to.

Attached CPU-Z results and voltage values (I took these from the asus AI suite, is this enough or does it need to be the BIOS values?)

The shop told me to update BIOS and do a Clear CMOS/Clear RTC RAM, so I'll do that now as well.
 

My Computer My Computer

At a glance

win 7 home 64 biti5 3.33ghzvengeance 8gb (1 2x4gb)ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
OS
win 7 home 64 bit
CPU
i5 3.33ghz
Motherboard
P8 p67-M pro
Memory
vengeance 8gb (1 2x4gb)
Graphics Card(s)
ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
Monitor(s) Displays
dell 22 inch
Screen Resolution
1680x1050
Hard Drives
Intel Solid-State Drive 320 Series 120gb
Case
fractal Define R3
Keyboard
steelseries G6V2
Mouse
Steelseries sensei
stress.txt (Overclockers Australia Forums - View Single Post - Prime95 stress.txt file ???
STRESS TESTING YOUR COMPUTER

BACKGROUND
----------

Today's computers are not perfect. Even brand new systems from major
manufacturers can have hidden flaws. If any of several key components such
as CPU, memory, cooling, etc. are not up to spec, it can lead to incorrect
calculations and/or unexplained system crashes.

Overclocking is the practice of increasing the speed of the CPU and/or
memory to make a machine faster at little cost. Typically, overclocking
involves pushing a machine past its limits and then backing off just a
little bit.

For these reasons, both non-overclockers and overclockers need programs
that test the stability of their computers. This is done by running
programs that put a heavy load on the computer. Though not originally
designed for this purpose, this program is one of a few programs that
are excellent at stress testing a computer.


RESOURCES
---------

This program is a good stress test for the CPU, memory, L1 and L2 caches,
CPU cooling, and case cooling. The torture test runs continuously, comparing
your computer's results to results that are known to be correct. Any
mismatch and you've got a problem! Note that the torture test sometimes
reads from and writes to disk but cannot be considered a stress test for
hard drives.

You'll need other programs to stress video cards, PCI bus, disk access,
networking and other important components. In addition, this is only one
of several good programs that are freely available. Some people report
finding problems only when running two or more stress test programs
concurrently. You may need to raise prime95's priority when running two
stress test programs so that each gets about 50% of the CPU time.

Forums are a great place to learn about available stability test programs
and to get advice on what to do when a problem is found.

The currently popular stability test programs are (sorry, I don't have
web addresses for these):
Prime95 (this program's torture test)
3DMark2001
CPU Stability test
Sisoft sandra
Quake and other games
Folding@Home
Seti@home
Genome@home

Several useful websites for help (look for overclocking community or forum):
Overclockers: The Performance Computing Community for Overclocking Hardware and How to Overclock Information
Ars Technica
HARDOCP - HardOCP Computer Hardware Reviews and News
AnandTech
Tom's Hardware: Hardware News, Tests and Reviews
PC Overclocking, Modding and Building | Sharky Extreme
Also try the alt.comp.hardware.overclocking Usenet newsgroup.

Utility programs you may find useful (I'm sure there are others - look around):
Motherboard monitor from livewiredev.com - dowload music Resources and Information.
Memtest86 from Memtest86.com - Memory Diagnostic
Cpuburn by redelm: http://pages.sbcglobal.net/redelm/
TaskInfo2002 from Iarsn - High Quality System Software


WHAT TO DO IF A PROBLEM IS FOUND?
---------------------------------

The exact cause of a hardware problem can be very hard to find.

If you are not overclocking, the most likely cause is an overheating CPU
or memory DIMMs that are not quite up to spec. Another possibility is
you might need a better power supply. Try running MotherBoard monitor
and browse the forums above to see if your CPU is running too hot.
If so, make sure the heat sink is properly attached, fans are operational,
and air flow inside the case is good. For isolating memory problems, try
swapping memory DIMMs with a co-worker's or friend's machine. If the errors
go away, then you can be fairly confidant that memory was the cause of
the trouble. A power supply problem can often be identified by a significant
drop in the voltages when prime95 starts running. Once again the overclocker
forums are a good resource for what voltages are acceptable.

If you are overclocking then try increasing the core voltage, reduce the
CPU speed, reduce the front side bus speed, or change the memory timings
(CAS latency). Also try asking for help in one of the forums above - they
may have other ideas to try.


CAN I IGNORE THE PROBLEM?
-------------------------

Ignoring the problem is a matter of personal preference. There are
two schools of thought on this subject.

Most programs you run will not stress your computer enough to cause a
wrong result or system crash. If you ignore the problem, then video games
may stress your machine resulting in a system crash. Also, stay away from
distributed computing projects where an incorrect calculation might cause
you to return wrong results. Bad data will not help these projects!
In conclusion, if you are comfortable with a small risk of an occasional
system crash then feel free to live a little dangerously! Keep in mind
that the faster prime95 finds a hardware error the more likely it is that
other programs will experience problems.

The second school of thought is, "Why run a stress test if you are going
to ignore the results?" These people want a guaranteed 100% rock solid
machine. Passing these stability tests gives them the ability to run
CPU intensive programs with confidence.


FREQUENTLY ASKED QUESTIONS
--------------------------

Q) My machine is not overclocked. If I'm getting an error, then there must
be a bug in the program, right?

A) The torture test is comparing your machines results against
KNOWN CORRECT RESULTS. If your machine cannot generate correct
results, you have a hardware problem. HOWEVER, if you are failing
the torture test in the SAME SPOT with the SAME ERROR MESSAGE
every time, then ask for help at mersenneforum.org - it is
possible that a recent change to the torture test code may have
introduced a software bug.

Q) How long should I run the torture test?

A) I recommend running it for somewhere between 6 and 24 hours.
The program has been known to fail only after several hours and in
some cases several weeks of operation. In most cases though, it will
fail within a few minutes on a flaky machine.

Q) Prime95 reports errors during the torture test, but other stability
tests don't. Do I have a problem?

A) Yes, you've reached the point where your machine has been
pushed just beyond its limits. Follow the recommendations above
to make your machine 100% stable or decide to live with a
machine that could have problems in rare circumstances.

Q) A forum member said "Don't bother with prime95, it always pukes on me,
and my system is stable!. What do you make of that?"

or

"We had a server at work that ran for 2 MONTHS straight, without a reboot
I installed Prime95 on it and ran it - a couple minutes later I get an error.
You are going to tell me that the server wasn't stable?"

A) These users obviously do not subscribe to the 100% rock solid
school of thought. THEIR MACHINES DO HAVE HARDWARE PROBLEMS.
But since they are not presently running any programs that reveal
the hardware problem, the machines are quite stable. As long as
these machines never run a program that uncovers the hardware problem,
then the machines will continue to be stable.



RAM timings look good. I will have to look into your voltages from the motherboard manual and what is recommended for your CPU since you did not post all voltages.

Do the following steps:
  • Update your BIOS as you said.


  • Set your DRAM voltage to 1.55 V through the image I have posted.


  • Bump your VCCIO voltage to 1.15 V through the image I have posted.
View attachment 200027



I do not know if the above settings will help since it sounds like you have a bad CPU, but hopefully the BIOS flash and the RAM settings will provide stability and it was not the CPU itself causing problems. Recommend running prime95 stress tests after doing all steps to see if errors still occur.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Turns out I was overclocking >.<

I had selected the bios option with optimal performance and power use, and this apparently overclocked the RAM.

Thanks for the help and sorry for not realizing I should have tried turning this off.
 

My Computer My Computer

At a glance

win 7 home 64 biti5 3.33ghzvengeance 8gb (1 2x4gb)ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
OS
win 7 home 64 bit
CPU
i5 3.33ghz
Motherboard
P8 p67-M pro
Memory
vengeance 8gb (1 2x4gb)
Graphics Card(s)
ASUS ENGTX560 Ti DCII TOP/ 2DI/ 1GD5
Monitor(s) Displays
dell 22 inch
Screen Resolution
1680x1050
Hard Drives
Intel Solid-State Drive 320 Series 120gb
Case
fractal Define R3
Keyboard
steelseries G6V2
Mouse
Steelseries sensei
No problem. Glad you were able to find the cause and solution. Best of luck!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
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