BSOD playing SWTOR, error 0x0000003B

[Misa]

Hello,

Im new on this forum. I get random bsod Service system exception 0x0000003B while playing Star Wars: TOR, like 3-4 / 24h. I badly need your help.

Specs:

Corsair CMPSU-850HX
Samsung 1 TB SATA-II 7200RPM 32MB rpm Spinpoint F3
Thermalright Silver Arrow
4 x A-DATA 4GB DDR3 1333MHz CL9 Premier
Intel Core i7 2600K 3.40GHz box (OC at 4.0)
Corsair Force Series 3 120GB SATA-III 2.5 inch
MSI GeForce GTX 580 Lightning Xtreme Edition 3GB DDR5 384-bit
ASRock Z68 Extreme4 Gen3

 

[JMH]

1. I note your Eset needs updating. {It is showing as 2009.}
Suggest you do it asap.

2. Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place Using MagicISO to create ISO image files

 

[zigzag3143]

In addition please update these drivers

RTCore64.sys    5/25/2005 1:39:12 AM    fffff880`2679a000    fffff880`267a0000    0x00006000    0x42941d90                            
ctac32k.sys    7/2/2008 3:38:22 AM    fffff880`09a1f000    fffff880`09acd000    0x000ae000    0x486b3e7e                            
epfwwfpr.sys    5/14/2009 8:12:55 AM    fffff880`0ddc0000    fffff880`0dde0000    0x00020000    0x4a0c18d7                            
eamon.sys    5/14/2009 8:30:49 AM    fffff880`0d2f9000    fffff880`0d3bc000    0x000c3000    0x4a0c1d09                            
ehdrv.sys    5/14/2009 8:32:02 AM    fffff880`0168b000    fffff880`016ae000    0x00023000    0x4a0c1d52                            
GEARAspiWDM.sys    5/18/2009 7:17:04 AM    fffff880`07d37000    fffff880`07d44000    0x0000d000    0x4a1151c0

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[Misa]

Thank you so much for taking time to look into my files. I see there that i have to upgrade almost all my drivers. I`ll do it asap...and i`ll give u feedback.

Thanks!

 

[JMH]

OK.
Keep us posted.
Good luck!

 

[Misa]

From Eventviewer. 3 mins after BSOD. What to do ? Uninstall MSI Afterburner? Somehow i think the STPD file is not removed even ive followed the right steps. What ive did wrong? Ive used the program. Uninstall only...and it might be there.

Log Name: Application
Source: Application Error
Date: 3/4/2012 10:05:17 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Claudiu-PC
Description:
Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x4f3ead9b
Faulting module name: RTSSHooks.dll, version: 0.0.0.0, time stamp: 0x4d4fb7eb
Exception code: 0xc0000005
Fault offset: 0x0000a542
Faulting process id: 0x1e30
Faulting application start time: 0x01ccfa421a9cb1a8
Faulting application path: C:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
Faulting module path: D:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSSHooks.dll
Report Id: 5c2646bd-6635-11e1-a4f7-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-04T20:05:17.000000000Z" />
<EventRecordID>19423</EventRecordID>
<Channel>Application</Channel>
<Computer>Claudiu-PC</Computer>
<Security />
</System>
<EventData>
<Data>swtor.exe</Data>
<Data>1.0.0.0</Data>
<Data>4f3ead9b</Data>
<Data>RTSSHooks.dll</Data>
<Data>0.0.0.0</Data>
<Data>4d4fb7eb</Data>
<Data>c0000005</Data>
<Data>0000a542</Data>
<Data>1e30</Data>
<Data>01ccfa421a9cb1a8</Data>
<Data>C:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe</Data>
<Data>D:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSSHooks.dll</Data>
<Data>5c2646bd-6635-11e1-a4f7-005056c00008</Data>
</EventData>
</Event>

 

[zigzag3143]

SPtD.SYS is gone, Eset is still from 2009, and afterburner is still dated 2005.

I would update ESET, and remove afterburner (at least to test).

Your error code suggests excessive page file usage probably from the video driver passing bad data.

 

[Misa]

Afterburner removed. ESET was updated at 1am.




Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 3/6/2012 6:34:49 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Claudiu-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff8000348dec5, 0xfffff8800c1affd0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 030612-11902-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-06T04:34:49.000000000Z" />
<EventRecordID>87515</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Claudiu-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000003b (0x00000000c000001d, 0xfffff8000348dec5, 0xfffff8800c1affd0, 0x0000000000000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">030612-11902-01</Data>
</EventData>
</Event>

 

[zigzag3143]

As of the most recent dmp 3/6/2012 6:34:48 AM

Afterburner has been removed but ESET and the other drivers remain the same.

After upgrading them we can try to find the underlying issues by running memtest and driver verifier.

 

[alishathomaz]

Update the drivers that control your PC. If you have not installed all the drivers and you can't recognise them then use a driver finder to install them.
Hope updating drivers will fix this error 0x0000003B.

 

[Misa]

1: Do you think i should remove ESET and see how pc will perform after?
2: Can you please take a look here and tell me what driver i need to install ? I dont want to create more problems then i already have.

http://www.asrock.com/MB/download.asp?Model=Z68 Extreme4 Gen3&o=Win764

le: installed nvidia 285.62 from MSI and removed ESET and ive Installed Avira.
http://www.msi.com/product/vga/N580GTX-Lightning-Xtreme-Edition.html#/?div=Driver&os=Win7 64

Patiently waiting.

 

[zigzag3143]

1: Do you think i should remove ESET and see how pc will perform after?
2: Can you please take a look here and tell me what driver i need to install ? I dont want to create more problems then i already have.

ASRock > Products > Motherboard > Z68 Extreme4 Gen3 > Download

le: installed nvidia 285.62 from MSI and removed ESET and ive Installed Avira.
MSI Global ? Graphics Card - N580GTX Lightning Xtreme Edition

Patiently waiting.

1-I doubt its eset

2-I have no idea which driver it is

 

[Misa]

MSI driver fix it. 24h without 1 bsod. will come back tomorrow to confirm its fixed...but so far, i had 3-4 per day.

THANK YOU GUYS FOR YOUR HELP! You've made me so happy!

 

[JMH]

Pleased to note things appear to be well.
Good luck & safe surfing.

 

[Misa]

2 days then its back. /sadface

1 BSOD 0x0000003B after 2 days. 1h later ive bought and installed Norton Internet Security from Amazon. 1 hour later...1 BSOD 0x0000001E....1h later 0x0000003B.

BSOD Festival

 

[JMH]

2 days then its back. /sadface

1 BSOD 0x0000003B after 2 days. 1h later ive bought and installed Norton Internet Security from Amazon. 1 hour later...1 BSOD 0x0000001E....1h later 0x0000003B.

BSOD Festival

* Did you use the Eset Uninstaller to remove it from your system?
http://download.eset.com/special/ESETUninstaller.exe

* Norton / Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

[Misa]

Thank you. Ive removed all of them and havent installed anything atm.

patiently waiting...with crossed fingers

 

[JMH]

Thank you. Ive removed all of them and havent installed anything atm.

patiently waiting...with crossed fingers

For protection you need to install Microsoft Security Essentials.

Microsoft Security Essentials - Free Antivirus for Windows

Did you do this?

 

[Misa]

I have a free trial from Avira atm and Ad-aware.

 

[JMH]

Can you please explain your reluctance to ignore the advice we give re using Microsoft Security Essentials?{ at least to test.}