BSOD playing WoW, error 0x0000009F and 0x00000116

yoshiNeedsHelp

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Hi,

I had the BSOD 0x116 a few months ago, but I was able to fix it by updating old drivers. It appeared again today, but after I had a bunch of 0x9F errors. I am unsure as to what/where my problem is. Any help would be appreciated.

Thanks!
Yoshi
 

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Hello and welcome Yoshi mate there areseveral refs to a Graphics Driver issue now I would suggest at least update thegraphics driver and see what happens this is the GeForce driver and you could even try the auto detect button down beneath that ref just to see which of the graphics you are using
Drivers | GeForce
 

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Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thanks for the reply. I have the latest driver already, it updated a couple weeks ago, on 10/22. It is nVidia GeForce GTX 675M, driver 344.48
 

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Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
I did the disk check before I posted here. I just finished the system file checker and it said, "Verification 100% complete. Windows Resource Protection did not find any integrity violations." I also went back a graphics driver version to see if it was that but I still had the 0x116 error. A weird thing that happened after I downloaded and installed some recommended/optional Windows updates, during the shutdown process after completing the install, my computer was on the "shutting down" screen for 5 minutes then blue screened with the 0x9F error.
 

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Intel(R) HD Graphics 4000 & nVidia GeForce GTX 675M
Hard Drives
Samsung SSD 840 EVO 500G

My Computer My Computer

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Windows Home 7 Premium 64bitIntel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (8 ...16384MB RAMIntel(R) HD Graphics 4000 & nVidia GeForce GT...
Computer type
Laptop
Computer Manufacturer/Model Number
iBuyPower Valkyrie CZ-17
OS
Windows Home 7 Premium 64bit
CPU
Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Motherboard
MS-1762 BSS-0123456789 REV:1.0
Memory
16384MB RAM
Graphics Card(s)
Intel(R) HD Graphics 4000 & nVidia GeForce GTX 675M
Hard Drives
Samsung SSD 840 EVO 500G
Yoshi there are still refs to a graphics driver issue and I am wondering if the graphics chip/s are functioning properly if the right drivers are installed.

By the by I make it a habit of backing up the registry immediately after a reinstall or making changes to the registry see this my friend it could save you an awful lot of grief should you do something wrong in the reg.
http://www.sevenforums.com/tutorials/4230-registry-backup-restore.html

Only takes a couple of minutes if that.
 

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Desk 1& 2NVidia GTX 650 & Laptops on board Intel
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Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
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Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
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Desk1 Samsung 120GB 830 SSD
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One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thanks for the advice, I made the restore point
 

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Windows Home 7 Premium 64bitIntel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (8 ...16384MB RAMIntel(R) HD Graphics 4000 & nVidia GeForce GT...
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Graphics Card(s)
Intel(R) HD Graphics 4000 & nVidia GeForce GTX 675M
Hard Drives
Samsung SSD 840 EVO 500G
Good to hear Yoshi now we have to find the problem:)
If you like I might throw tis to the others as they are probably more intuitive with those dumps files. I shall still be around as I really would like to know what they think.
 

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Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
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Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
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Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
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1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
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Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
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Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
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Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
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Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
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One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
I would like that. I'd appreciate any help I can get!
 

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MS-1762 BSS-0123456789 REV:1.0
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Intel(R) HD Graphics 4000 & nVidia GeForce GTX 675M
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Samsung SSD 840 EVO 500G
Ok hang on I will ask.
John
 

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Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
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Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
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Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
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Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
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1920x1080 D1 & D2 & Laptop 1
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Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
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Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
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Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
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Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Yoshi, can you give any more information about when it happens and under what circumstances. For example, is it while performing a specific task, or using a specific program? Have you added any new hardware or software just before it began?

The last BSOD was a Video TDR error and was a code 116 which is always a graphics error. What it means is the graphics driver crashed and did not recover in time, which is what a TDR error means (Time Delay and Response) This is quite common in laptops with switchable graphics and is usually caused when the drivers are switching between the Internal graphics and a dedicated GPU.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=red]VIDEO_TDR_FAILURE (116)[/COLOR]
[COLOR=red]Attempt to reset the display driver and recover from timeout failed.[/COLOR]
Arguments:
Arg1: fffffa801345d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd23c84, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

One of the biggest problems is that each Vendor has specific implementation of the switching and almost all are a little different. In most cases, a driver from Nvidia does not seem to work.

The rest of yours that I checked were a stop code 9F, which is a driver power state failure and they list different drivers, but almost always, the graphics driver is listed somewhere.

Code:
iusb3xhc
start             end                 module name
fffff880`0522f000 fffff880`052f3000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Thu Jan 05 05:54:45 2012 (4F058F85)
    CheckSum:         000C5CCE
    ImageSize:        000C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

But later in the stack was

Code:
[COLOR=red]igdkmd64[/COLOR]
start             end                 module name
fffff880`05009000 fffff880`053c2000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri May 16 23:17:35 2014 (5376E2DF)
    CheckSum:         0039E1ED
    ImageSize:        003B9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your internal Graphics adaptor.

Also listed was a Windows Update driver which I believe was a victim and not a cause.
Code:
ACPI
start             end                 module name
fffff880`00ee0000 fffff880`00f37000   ACPI       (pdb symbols)          c:\symcache\acpi.pdb\4CCAFC55779D45F49D63AD1C8D245D701\acpi.pdb
    Loaded symbol image file: ACPI.sys
    Mapped memory image file: c:\symcache\ACPI.sys\4CE7929457000\ACPI.sys
    Image path: ACPI.sys
    Image name: ACPI.sys
    Timestamp:        Sat Nov 20 03:19:16 2010 (4CE79294)
    CheckSum:         0005ACF6
    ImageSize:        00057000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ACPI.sys
    OriginalFilename: ACPI.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  ACPI Driver for NT
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

Could you please do a clean install of both your dedicated graphics driver and your integrated graphics driver and see if that makes a difference in your problem?

Failing that is making a choice of whether to disable either your internal or dedicated graphics . The trade off is that your dedicated graphics will give you better graphics, but it will also cut down your battery life.
 

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I get the 0x116 within 5 seconds of starting any game. I will try uninstalling and reinstalling the driver. Thanks for the help!

Yoshi
 

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Windows Home 7 Premium 64bitIntel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (8 ...16384MB RAMIntel(R) HD Graphics 4000 & nVidia GeForce GT...
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iBuyPower Valkyrie CZ-17
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Windows Home 7 Premium 64bit
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Intel(R) HD Graphics 4000 & nVidia GeForce GTX 675M
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Samsung SSD 840 EVO 500G
Thanks for the reply. I have the latest driver already, it updated a couple weeks ago, on 10/22. It is nVidia GeForce GTX 675M, driver 344.48

I had a discussion with Arc a while back re: Game Ready and he suggested that the member use a previous version. This was a different issue on a different machine and probably a different card. At that time, the previous version for that driver had no mention of Game Ready in the release note or on the download page.

The 344.48 version to be a Game Ready version, although the 340.52 mentions game ready on the download page.

If essenbe's suggestions don't get your machine healthy, you might try the 340.52 driver
GeForce 340.52 - WHQL

Please follow one solution path at a time - it makes trouble shooting an issue easier.

Bill
.
 

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Thanks for the help, Bill.
 

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    Hard Drives
    1 TB NVME
I did a clean install of both graphics cards, and that solved my problem for about 4-5 hours. Then, when I turned on my computer after shutting it down for the night, I started getting 116 errors again, but this time after about 5mins into a game. I will try the old driver now.

As a side note, I tried nVidia drivers 344.48 and 344.60 (released today) and neither solved my issue. Also, the .dmps from today's crashes were not created
 

My Computer My Computer

At a glance

Windows Home 7 Premium 64bitIntel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (8 ...16384MB RAMIntel(R) HD Graphics 4000 & nVidia GeForce GT...
Computer type
Laptop
Computer Manufacturer/Model Number
iBuyPower Valkyrie CZ-17
OS
Windows Home 7 Premium 64bit
CPU
Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Motherboard
MS-1762 BSS-0123456789 REV:1.0
Memory
16384MB RAM
Graphics Card(s)
Intel(R) HD Graphics 4000 & nVidia GeForce GTX 675M
Hard Drives
Samsung SSD 840 EVO 500G
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