Solved BSOD! Please help? Files included & posted according to instructions.

[xx8pokergirl1xx]

BSOD! Please help? Files included & posted according to instructions.

Is Windows 7...
- 64x
- Windows 7 Home Premium 64bit is the Original Installed OS
- OEM
- 4/12/10 = system & OS age
- Did a System Recovery & Reinstalled once about 9-10 months ago


I was watching a show on Hulu 2 nights ago, and out of nowhere it crashed & came back with a BlueScreen Error message ( details listed below ). I also had problems connecting to my internet that day. I recently ( around 2 weeks ago ) upgraded from Norton Internet Security 2011 to Norton 360. I know how busy you all are, and I greatly appreciate any & all help.


System Manufacturer/Model # = Hewlett-Packard Company/p6520f
OS = Windows 7 Home Premium 64bit
CPU = AMD Athlon(tm) II X4 635 Processor, 2900 Mhz
Motherboard = American Megatrends Inc. 6.03, 4/12/2010
Memory = 6 GB
Graphics Card = ATI Radeon HD 4200 ? Sooo sorry if not right! I looked it up as best as I could...
Soundcard = Realtek High Definition Audio
Monitors/Displays = 40" Proscan, ATI Radeon HD 4200
Screen Resolution = 1920 x 1080
Hard Drives = 1TB, Generic- Compact Flash USB Device, Generic- MS/MS-Pro USB Device, Generic- SD/MMC USB Device, Generic- SM/xD-Picture USB Device, WDC WD10EADS 65M2B1 SCSI Disk Device


Windows has recovered from an unexpected shutdown
Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional Information about the problem:
BCCode: 116
BCP1: FFFFFA800C69A010
BCP2: FFFFF880045C85A4
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C\Windows\Minidump\101411-36161-01.dmp
C\Users\misty\AppData\Local\Temp\WER-91104-0.sysdata.xml

 

[xx8pokergirl1xx]

I just got this message from problem reporting b/c the action center told me to troubleshoot unknown problems?!? Please help!
Read our privacy statement online

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20111014-1943.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

 

[xx8pokergirl1xx]

It says They don't know the cause of this problem. I have attached a screenshot of the details of this problem. I don't know if it is related to my BlueScreen message. I neeeeed help please! View attachment 179637

 

[yowanvista]

The cause is your Graphics driver, it is outdated
Update it ATI Radeon

Note that TDR116 is also caused by hardware defects such as a RAM problem
Do a RAM Test
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

atikmdag.sys        fffff880`0589d000    fffff880`05f68000    0x006cb000    0x4bea0705    12/05/2010 05:40:21                
atikmpag.sys        fffff880`045c2000    fffff300`045fd000    0xfffffa800003b000    0x4bea0343    12/05/2010 05:24:19

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yowan\Desktop\101411-36161-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c16000 PsLoadedModuleList = 0xfffff800`02e5b670
Debug session time: Sat Oct 15 04:43:53.693 2011 (GMT+4)
System Uptime: 0 days 12:19:39.363
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c69a010, fffff880045c85a4, ffffffffc0000001, 3}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+65a4 )


VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c69a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880045c85a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+65a4
fffff880`045c85a4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06be7a18 fffff880`04671000 : 00000000`00000116 fffffa80`0c69a010 fffff880`045c85a4 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`06be7a20 fffff880`04644569 : fffff880`045c85a4 fffffa80`08aea000 00000000`00000000 fffffa80`08ae9010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06be7a60 fffff880`04670dad : fffffa80`0c69a010 fffffa80`0c69a010 fffffa80`0c69a010 fffffa80`08ae9010 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`06be7aa0 fffff880`04717f07 : fffffa80`0c69a010 00000000`00000000 fffffa80`0a945ab0 fffffa80`08ae9010 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`06be7ad0 fffff880`04745d5a : fffffa80`ffffffff 00000000`002b6474 fffff880`06be7c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06be7bb0 fffff880`0471329e : fffffa80`08ae9010 ffffffff`feced300 fffffa80`0a945ab0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`06be7bf0 fffff880`0473fe7a : 00000000`00000000 fffffa80`0ab30bb0 00000000`00000080 fffffa80`08ae9010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`06be7d00 fffff800`02f2dfee : 00000000`28f12f01 fffffa80`08af0060 fffffa80`04ee99e0 fffffa80`08af0060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06be7d40 fffff800`02c845e6 : fffff800`02e08e80 fffffa80`08af0060 fffff800`02e16cc0 78302c35`34323778 : nt!PspSystemThreadStartup+0x5a
fffff880`06be7d80 00000000`00000000 : fffff880`06be8000 fffff880`06be2000 fffff880`06be72a0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+65a4
fffff880`045c85a4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+65a4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bea0343

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

 

[xx8pokergirl1xx]

Thank you very much for your help yowanvista. I truly appreciate it!

 

[xx8pokergirl1xx]

It started crashing again as soon as I downloaded & tried to install the new drivers. I did a full system recovery, so my computer is back to new again. Your help was greatly appreciated no matter what yowanvista. Thank you again.