Solved Bsod: Please help!!!!!!!!!!!! I'm dying

[ihatebsod3]

Hello,

I recently purchased my machine about 4 weeks ago and i have been having problems with it. I have done much research online on the causes of bsod. From what i have read it can be a lot of different things. Windows updates to drivers to hardware etc. My first factory reset was after i was always getting bsod while playing games such as lfd2, bf2. I thought it was caused by steam or windows update and even drivers because i had downloaded drivers from ati website for my graphics card. Also, i had installed windows update through the windows update on my computer (when shutting down windows it automatically installs). My second factory reset was when i did not install any new drivers or update and just steam, and i was still getting bsod. I am on my third factory reset and i am still getting bsod, this is after no steam and no windows update and the only driver update was java to test out whether or not playing games was causing it. I only have games on steam, and i did not want to download it so i logged into an online game (runescape that i used to play a while ago to test it out). Again, i am getting bsod. i have come to a conclusion that bsod is only when playing games now or just drivers, and not related to windows update. Please help me determine the problem as i can still return my pc if it is defective (60 days warranty). The persistent bsod codes are 3b and 1 e.

it is a bone stock pc (it has factory 300w ps, which i think is under powered)
System specs:
General Spec
Brand
HP
Series
Pavilion Elite
Model
HPE-410F (BM424AA#ABA)
Type
Home / Home Office
Processor
AMD Phenom II X6 1045T(2.70GHz)
Processor Main Features
64 bit Six-Core Processor
Cache Per Processor
6 x 512KB L2 Cache
Memory
8GB DDR3 1333MHz
Hard Drive
1TB SATAII 7200RPM
Optical Drive 1
SuperMulti DVD burner with LightScribe Technology & Blu-ray player
Graphics
ATI Radeon HD 5570 1GB DDR3 dedicated graphics memory
Audio
Sound card - Integrated
Ethernet
Fast Ethernet
Wireless Card
Wireless LAN 802.11b/g/n
Power Supply
300W
Keyboard
HP USB keyboard
Mouse
HP USB mouse
Operating System
Windows 7 Home Premium 64-bit
Motherboard
Chipset
AMD 785G
CPU
CPU Type
Phenom II X6
Installed Qty
1
CPU Speed
1045T(2.7GHz)
L2 Cache Per CPU
6 x 512KB
L3 Cache Per CPU
6MB
CPU Socket Type
AM3
CPU Main Features
64 bit Six-Core Processor
Graphics
GPU/VPU Type
ATI Radeon HD 5570
Graphics Interface
PCI Express 2.0 x16
Memory
Memory Capacity
8GB DDR3
Memory Speed
DDR3 1333
Form Factor
DIMM 240-pin
Memory Spec
2GB x 4
Memory Slot (Total)
4
Memory Slot (Available)
0
Maximum Memory Supported
16GB
Hard Drive
HDD Capacity
1TB
HDD Interface
SATA II
HDD RPM
7200rpm
Optical Drive
Optical Drive Type
BD Combo
Optical Drive Spec
SuperMulti DVD burner with LightScribe Technology & Blu-ray player
Audio
Audio Chipset
Integrated ALC888S-VD audio
Audio Channels
8 channels
Communications
LAN Chipset
Integrated
LAN Speed
10/100Mbps
WLAN
802.11b/g/n Wireless LAN
Front Panel Ports
Front USB
1
Front Audio Ports
2
Card Reader
Front panel 15-in-1 memory card reader: supports SmartMedia, xD, MultiMedia Card, Secure Digital (SD), Mini Secure Digital, Compact Flash I, Compact Flash II, IBM Microdrive, Memory Stick, Memory Stick Pro, Memory Stick Duo, Memory Stick Pro Duo, RSMMC, MMC Mobile, MMC

 

[ihatebsod3]

here is perfmon report and system info View attachment 201876

thanks

 

[writhziden]

[list=1]
[*]
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\030812-17378-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a68000 PsLoadedModuleList = 0xfffff800`02ca5e50
Debug session time: Thu Mar  8 12:32:49.935 2012 (UTC - 7:00)
System Uptime: 0 days 0:05:23.293
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+3765313463346136
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

BUGCHECK_STR:  0x1E_0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

EXCEPTION_RECORD:  fffff880009fea68 -- (.exr 0xfffff880009fea68)
ExceptionAddress: fffff80002ae5c4f (nt!PoIdle+0x000000000000004f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff880009feb10 -- (.trap 0xfffff880009feb10)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880009fed78 rbx=0000000000000000 rcx=fffff880009b2180
rdx=000000000001ae73 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ae5c4f rsp=fffff880009feca0 rbp=0000000000000000
 r8=0000000000020052  r9=0000000000000000 r10=0000000000027829
r11=fffff880009b2180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di ng nz na pe nc
nt!PoIdle+0x4f:
fffff800`02ae5c4f 41f6460402      test    byte ptr [r14+4],2 ds:00000000`00000004=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ad032e to fffff80002ad85d0

STACK_TEXT:  
fffff880`009fdb58 fffff800`02ad032e : 00000000`00000000 fffffa80`07840000 fffff880`009fe2d0 fffff800`02b05524 : nt!KeBugCheck
fffff880`009fdb60 fffff800`02afe2ed : fffff800`02ce6eac fffff800`02c2503c fffff800`02a68000 fffff880`009fea68 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`009fdb90 fffff800`02b05950 : fffff800`02c27b24 fffff880`009fdc08 fffff880`009fea68 fffff800`02a68000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`009fdbc0 fffff800`02b128df : fffff880`009fea68 fffff880`009fe2d0 fffff880`00000000 fffffa80`09c40760 : nt!RtlDispatchException+0x410
fffff880`009fe2a0 fffff800`02ad7c42 : fffff880`009fea68 fffff880`009b2180 fffff880`009feb10 fffff880`009b2180 : nt!KiDispatchException+0x16f
fffff880`009fe930 fffff800`02ad654a : fffffa80`093e5000 00000000`00000010 00000000`00000000 00000000`00000010 : nt!KiExceptionDispatch+0xc2
fffff880`009feb10 fffff800`02ae5c4f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
fffff880`009feca0 fffff800`02ae0dcc : fffff880`009b2180 fffff880`00000001 00000000`00000001 fffff880`00000000 : nt!PoIdle+0x4f
fffff880`009fed80 00000000`00000000 : fffff880`009ff000 fffff880`009f9000 fffff880`009fed40 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02ad032e 90              nop

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

Followup: MachineOwner
---------
[*]
Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\030812-18033-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a18000 PsLoadedModuleList = 0xfffff800`02c55e50
Debug session time: Thu Mar  8 12:21:33.664 2012 (UTC - 7:00)
System Uptime: 0 days 17:24:37.006
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002d61bbe, fffff88009adeac0, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpConstructName+150 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002d61bbe, Address of the instruction which caused the bugcheck
Arg3: fffff88009adeac0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!CmpConstructName+150
fffff800`02d61bbe 0fb601          movzx   eax,byte ptr [rcx]

CONTEXT:  fffff88009adeac0 -- (.cxr 0xfffff88009adeac0)
rax=fffff8a000019c30 rbx=fffff8a000022130 rcx=0040000000000001
rdx=0000000000000000 rsi=fffff8a0039bd948 rdi=0000000000000012
rip=fffff80002d61bbe rsp=fffff88009adf490 rbp=0000000000000000
 r8=fffff8a009068794  r9=fffff80002a18000 r10=fffff88002fd6840
r11=fffff88009adf2b8 r12=fffff8a009068770 r13=0000000000000000
r14=0000000000000000 r15=000000000000005c
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
nt!CmpConstructName+0x150:
fffff800`02d61bbe 0fb601          movzx   eax,byte ptr [rcx] ds:002b:00400000`00000001=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  services.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d61df1 to fffff80002d61bbe

STACK_TEXT:  
fffff880`09adf490 fffff800`02d61df1 : fffff880`09adfb01 fffff8a0`039bd948 fffff8a0`039bd978 00000000`00000000 : nt!CmpConstructName+0x150
fffff880`09adf4e0 fffff800`02d6340b : fffff8a0`00023010 fffff8a0`00023010 fffff880`09adf600 fffff880`09adfb10 : nt!CmpGetSymbolicLink+0xc1
fffff880`09adf5f0 fffff800`02d82a64 : fffff800`02d62ae0 00000000`00000000 fffffa80`0819c010 000007fe`fcf58401 : nt!CmpParseKey+0x92b
fffff880`09adf8c0 fffff800`02d87b76 : fffffa80`0819c010 fffff880`09adfa40 00000000`00000040 fffffa80`06a2f660 : nt!ObpLookupObjectName+0x585
fffff880`09adf9c0 fffff800`02d66bec : 00000000`0326d800 00000000`00000000 fffff8a0`01611501 fffff880`09adfaa8 : nt!ObOpenObjectByName+0x306
fffff880`09adfa90 fffff800`02d68d3b : 00000000`0129e170 00000000`00020019 00000000`0129e1f8 00000000`00000000 : nt!CmOpenKey+0x28a
fffff880`09adfbe0 fffff800`02a87853 : fffffa80`0798f560 fffff880`09adfca0 00000000`0129e620 00000000`0011b316 : nt!NtOpenKeyEx+0xf
fffff880`09adfc20 00000000`77040e0a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0129e108 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77040e0a


FOLLOWUP_IP: 
nt!CmpConstructName+150
fffff800`02d61bbe 0fb601          movzx   eax,byte ptr [rcx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!CmpConstructName+150

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff88009adeac0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpConstructName+150

BUCKET_ID:  X64_0x3B_nt!CmpConstructName+150

Followup: MachineOwner
---------


[/list]

1. Possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
   Thanks to JMH for helping with my understanding of this crash.
2. Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...

Thanks to Dave76 for help understanding possible causes.


Proceed with the following:

• If you are overclocking any hardware, please stop.
  
  
• Update to Service Pack 1 (SP1)
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]
  
  Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
  
  Service Pack 1 Download site
  ​
  Links to Service Pack 1 (SP1) and preparation for SP1 courtesy of JMH
  
  Install all Windows updates after updating to Service Pack 1.
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
  Once these steps have been followed, it is safe to remove and replace components within your computer.
  
  
• Run the following hardware checks:
  • Monitor temperatures during the following tests.
    
    Use the following programs to monitor the temperatures.​
    • Real Temp is a good CPU temperature monitor.
    • Speccy - System Information - Free Download will monitor all hardware temperatures.
    • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
    • 
      Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
      
      
      
    • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.

 

[ihatebsod3]

thanks,

i will try all of these. I have never over clocked, it is a factory pc (nothing swapped). Last time i tried to install SP 1 i was getting more bsod. I do have lack of updated because i thought updates were causing this problem. I did system memory test that came inside my pc, and it said everything was ok and did 2 passes 2 times. I also did sfc/scan now, found no problems. I also did chdsk and no problems there either. I am getting less bsod, but now it just turns off my screen, the computer seems to be on, but there is nothing on my screen, the mouse has no power and the keyboard doesn't either. I have to do a reset, and everything is ok then.

I really appreciate the reply and your help

 

[writhziden]

Memtest86+ does more intensive memory tests than those included with the system. I would still recommend running it.

Given the behavior you describe, I suspect either an overheating issue or graphics issue. It could also be a short of some kind. Proceed with the steps outlined above and install all Windows updates when you are able to. I think the hardware tests are more important at this time.

 

[ihatebsod3]

Hi, i have not had a bsod today! I have installed all of the windows update, i just have 1 install service pack 1, i hope it doesn't cause problems this time. I ran the video memory stress test, and this is what it said so far for 1 test. I will do more tests tomorrow before work. I did not understand anything about "real temp" or how to use it. But, i did download speccy (very cool!).I am afraid to use furmark because i don't want to burn anything. I have attached speccy zip file, if you can dig anything from that...I talked to my brother and he noted that 300w power supply seemed to be under powered, and that maybe the graphics card cant draw enough current under load or something... I have also noted that the pin fin heat sink (the one next to the main heat sink with the fan) is very hot... is it suppose to be like that?

Changing video mode to 640x480x16...OK
[3/10/2012 12:56:00 AM] Test started for "Primary Display Driver (ATI Radeon HD 5570)"...
Trying 16bpp RGB:565 mode...OK
TEST FAIL (Code: 887601C2)
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[3/10/2012 1:51:07 AM] Pass completed (0 errors found).


thanks again for taking out your time to help!

 

[ihatebsod3]

also, i could not figure out which service pack file i am suppose to download?
"the links in this section correspond to files available for this download. Download the files appropriate for you."

How do i tell which one is right for me?

7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso - This DVD image contains standalone update for all architectures.

windows6.1-KB976932-X64.exe - This application installs Sp1 to a 64-bit machine running Windows 7 or Windows Server 2008 R2.

Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi - Standalone debugging symbols (free) for 64-bit machines.

Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi - Standalone debugging symbols (checked) for 64-bit machines. This contains debugging symbols for both Windows 7 SP1 and Windows Server 2008 R2 SP1.

do i install all of those with 64 bit or what?

Thanks in advance

 

[writhziden]

You want to install

windows6.1-KB976932-X64.exe​

and any language symbols you need. If your Windows is in English, you only need the executable I mentioned.

It may well be that your power supply is not rated to handle the system you have.

400 Watt or greater power supply recommended

ATI Radeon HD 5570 System Requirements.

I would recommend 500-750 Watts to give yourself some leeway for other peripherals.

 

[ihatebsod3]

Hi i have done everything recommended, and i was playing call of duty and again i received an error... 3b error again...


Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002A9BC71
BCP3: FFFFF88009E62070
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

is it the same problem or something else? I hate that this keeps happening....

thanks for all your help.

 

[ihatebsod3]

wow just got another one...

Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002B09F60
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x1E_c0000005_R_nt!MiReplenishPageSlist+c0
Server information: c8c40f0f-b3ca-414e-a5dc-ace76cc8e92b

 

[writhziden]

We need the actual crash reports to see if they provide any more useful information.

What were the results of the hardware tests? Can you be more specific than saying you did all the steps? What steps have you done and what were your results?

Did you replace the power supply, as well?

 

[ihatebsod3]

thanks again for the reply.

Newegg.com - RAIDMAX HYBRID 2 RX-730SS 730W ATX12V V2.2/ EPS12V SLI Ready CrossFire Ready Modular Power Supply, New Version with Build-in LED Fan On/Off Switch
Newegg.com - GIGABYTE Ultra Durable VGA Series GV-R685OC-1GD Radeon HD 6850 1GB 256-bit GDDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card with Eyefinity

just bought these two items, i will let you know once they get here after 3-4 days. I have done some more research and a problem could be with the motherboard where ram connects? speccy says all four slots are used and that there is ram there and shows stats in it. i ran mg video memory stress test for 4 more passes, and 0 codes. I am going to run prime95 just now. I have been browsing for the whole day today and no bsod. I have not played a game, it usually only happens when i play a game.

 

[ihatebsod3]

here is the new report
thanks!

 

[ihatebsod3]

ok so i started prime95 and after like 2 minutes my screen shut off, but my computer was still on.... no power to mouse or keyboard. i was watching my temps motherboard and processor were only at like 39 degrees.. what could be the cause?? no bsod or anything..maybe graphics card related?

now this was with the third option on prime95 * think it said extensive memory testing.

I did a reset and am running again same option and temps are at 51 degrees and its running fine... that was so random?

ok so it has been running for 2 hrs and no problems what so ever... 640k,8k, 720k, 12k, 800k, 20k,896 = all say "passed!"

 

[writhziden]

[list=1]
[*]
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\031212-35521-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02a4a000 PsLoadedModuleList = 0xfffff800`02c8f650
Debug session time: Sun Mar 11 22:31:13.867 2012 (UTC - 6:00)
System Uptime: 0 days 0:03:43.038
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80002bf5fd6, 1, 5f}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002bf5fd6, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 000000000000005f, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExFreePoolWithTag+246
fffff800`02bf5fd6 015d5f          add     dword ptr [rbp+5Fh],ebx

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  000000000000005f

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cf9100
 000000000000005f 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  1

TRAP_FRAME:  fffff88003183990 -- (.trap 0xfffff88003183990)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80092c4a31
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002bf5fd6 rsp=fffff88003183b20 rbp=0000000000000000
 r8=0000000000000000  r9=00000000000000c0 r10=fffff88002fd5e20
r11=fffffa80092c4a30 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!ExFreePoolWithTag+0x246:
fffff800`02bf5fd6 015d5f          add     dword ptr [rbp+5Fh],ebx ss:0018:00000000`0000005f=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b155d8 to fffff80002ac9d00

STACK_TEXT:  
fffff880`03183108 fffff800`02b155d8 : 00000000`0000001e ffffffff`c0000005 fffff800`02bf5fd6 00000000`00000001 : nt!KeBugCheckEx
fffff880`03183110 fffff800`02ac9382 : fffff880`031838e8 fffffa80`092c4a20 fffff880`03183990 00000000`00000006 : nt! ?? ::FNODOBFM::`string'+0x4987d
fffff880`031837b0 fffff800`02ac7efa : 00000000`00000001 00000000`0000005f fffff880`03183c00 fffffa80`092c4a20 : nt!KiExceptionDispatch+0xc2
fffff880`03183990 fffff800`02bf5fd6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`a000000c : nt!KiPageFault+0x23a
fffff880`03183b20 fffffa80`09345ad0 : 00000000`00000001 00000000`00000103 00000000`00000000 00000000`00000000 : nt!ExFreePoolWithTag+0x246
fffff880`03183bd0 00000000`00000001 : 00000000`00000103 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`09345ad0
fffff880`03183bd8 00000000`00000103 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`a0000003 : 0x1
fffff880`03183be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`a0000003 fffffa80`09345ad0 : 0x103


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
2 errors : !nt (fffff80002bf5fae-fffff80002bf5fd6)
fffff80002bf5fa0  00  00  ff  41  1c  0f  b7  41  10  66  39  01  0f  83 *c9  00 ...A...A.f9.....
...
fffff80002bf5fd0  81  c4  80  00  00  00 *01  5d  5f  5e  5d  5b  c3  f0  42  83 .......]_^][..B.

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------
[*]
Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\031112-23805-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02a15000 PsLoadedModuleList = 0xfffff800`02c5a650
Debug session time: Sun Mar 11 21:47:42.359 2012 (UTC - 6:00)
System Uptime: 0 days 7:17:27.530
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002a9bc71, fffff88009e62070, 0}

Probably caused by : win32k.sys ( win32k!QueuePowerRequest+d7 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002a9bc71, Address of the instruction which caused the bugcheck
Arg3: fffff88009e62070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiSignalSynchronizationObject+51
fffff800`02a9bc71 48894108        mov     qword ptr [rcx+8],rax

CONTEXT:  fffff88009e62070 -- (.cxr 0xfffff88009e62070)
rax=fffffa800878bfe8 rbx=fffffa800878bfe8 rcx=ffbffa800878bfe8
rdx=fffffa800878bfe0 rsi=fffffa800878bfe0 rdi=ffbffa800878bfe8
rip=fffff80002a9bc71 rsp=fffff88009e62a50 rbp=0000000000000000
 r8=0000000000000000  r9=fffff80002c1c4d0 r10=fffff80002c1c348
r11=0000000000000000 r12=fffffa80071d2910 r13=fffff80002c07e80
r14=000000000008d401 r15=fffffa8008c72ae0
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210297
nt!KiSignalSynchronizationObject+0x51:
fffff800`02a9bc71 48894108        mov     qword ptr [rcx+8],rax ds:002b:ffbffa80`0878bff0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iw3sp.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002a98d06 to fffff80002a9bc71

STACK_TEXT:  
fffff880`09e62a50 fffff800`02a98d06 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : nt!KiSignalSynchronizationObject+0x51
fffff880`09e62aa0 fffff960`00161c57 : fffffa80`00000000 00000000`00000001 00000000`0012f900 00000000`000007ff : nt!KeSetEvent+0x106
fffff880`09e62b10 fffff960`0023d9a9 : 00000000`00000001 fffff880`09e62ce0 00000000`00596110 fffffa80`0944d740 : win32k!QueuePowerRequest+0xd7
fffff880`09e62b50 fffff800`02e29f8b : fffffa80`08786b30 fffff880`09e62ce0 00000000`00596110 fffffa80`08c72ae0 : win32k!UserPowerInfoCallout+0x3b9
fffff880`09e62b90 fffff800`02ed85b7 : fffffa80`08c72ae0 00000000`00000001 00000000`0008d480 00000000`0008fd20 : nt!PopNotifyConsoleUserPresent+0x6b
fffff880`09e62c00 fffff800`02a93f93 : 00000000`80000000 fffffa80`08c72ae0 00000000`00000000 00000000`00000000 : nt!NtSetThreadExecutionState+0x187
fffff880`09e62c60 00000000`73b72e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008d3f8 fffff800`02a8c2d0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73b72e09
fffff880`09e63040 00000000`00000000 : 00000000`00040004 00000000`00000002 00000000`00000000 00000000`00000000 : nt!KiCallUserMode


FOLLOWUP_IP: 
win32k!QueuePowerRequest+d7
fffff960`00161c57 4084f6          test    sil,sil

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  win32k!QueuePowerRequest+d7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ecdcd5a

STACK_COMMAND:  .cxr 0xfffff88009e62070 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!QueuePowerRequest+d7

BUCKET_ID:  X64_0x3B_win32k!QueuePowerRequest+d7

Followup: MachineOwner
---------


[/list]

1. Possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
   Thanks to JMH for helping with my understanding of this crash.
2. Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...

• The crash you experienced with Prime95 could be due to the graphics card. It could also be due to the power supply not being enough to support the tests and power the graphics card at the same time. If a PSU does not supply enough power, the symptoms can be rather finicky. I would suggest running the tests a few more times, especially the Memtest86+ and the video memory test for 7+ passes each.
  
  
• Also, viruses can cause crashes like what you experienced with Prime95. Please check for viruses on the machine. I see that you do not have antivirus software installed. Scan for viruses with a full scan using the free version (do not start the trial) of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools.
  
  
• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

 

[ihatebsod3]

i took out all the ram and reseated it again (did it once before), but this time i put different memory in different slots. I have been trying to cause bsod, but it has not happened today. I have been playing all my games full settings and the things that used to caused bsod i tried to replicate them. It has not happened YET. wish me luck, i hope everything is solved!!!!!!!!!!!!!!!!!! I still have like 10 days of warranty to return, i hope its all solved so i don't have to return it! You have been a great help! was a good learning experience regardless.

I did buy this computer new open box online, so i am guessing during transit, stuff became a little loose or something. Going to play hard for the next 5 days to force a bsod, if nothing happens then i will consider the problem solved.

 

[writhziden]

Sounds like you did and are doing some good troubleshooting steps. Let us know how the system responds over the next five days. Best of luck!

 

[ihatebsod3]

it was either faulty motherboard or hard drive. The ram problem was fixed and 3b and 1e errors were gone. 1A was still persistent and windows randomly failing. I have since bought a new pc. Thank you Writhziden for all your help!!!!

 

[writhziden]

You're welcome. Enjoy the new PC.