BSOD Please help!

[FrankMiami]

Hi:

I am getting repeated blue screens.

These are my system characteristics:

Intel Core 2 Quad 2.40
8 GB RAM
Windows 7 64

Attached are several minidump files and the list of drivers installed.

Any help will be appreciated.

Frank

 

[sinbin]

Where are your files?Try factory restore or clean install windows again!
Or try flashing bios have you updated bios recentlly!

 

[Jonathan_King]

Welcome!

Please follow these directions for BSOD assistance: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[FrankMiami]

Thank you for your response.

I fallowed the Blue Screen of Death (BSOD) Posting Instructions. Attached is the zipped folder Windows7_BSOD_jcgriff2, including the Perform Report.html.

My system info is:

- Windows 7 Home Premium
- x64
- The original installed OS on the system was Vista Home Premium OEM.
- The current OS is a full retail version.
- The age of system (hardware) is 3 years.
- The age of OS installation is 3 months.

Any help will be appreciated

 

[Jonathan_King]

I wonder if AVG is causing the problem. Please remove it with this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

Your FireWire drivers are blamed by all 3 dumps. What devices do you have attached? Try removing them and see what happens.

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Aug  9 14:58:31.297 2010 (UTC - 4:00)
System Uptime: 0 days 19:39:28.060
BugCheck 10D, {6, 1, fffffa800905e9b0, fffffa8008a81010}
Probably caused by : 1394ohci.sys ( 1394ohci!ChildDevice::DispatchIrbRequest+47 )
BUGCHECK_STR:  0x10D_6
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Aug 11 13:59:36.128 2010 (UTC - 4:00)
System Uptime: 0 days 1:04:26.282
BugCheck 10D, {6, 1, fffffa8008ff28b0, fffffa8008c55010}
Probably caused by : 1394ohci.sys ( 1394ohci!ChildDevice::DispatchIrbRequest+47 )
BUGCHECK_STR:  0x10D_6
PROCESS_NAME:  avgcsrva.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 15:39:01.888 2010 (UTC - 4:00)
System Uptime: 1 days 0:39:12.042
BugCheck 10D, {6, 1, fffffa800af14010, fffffa8008cb4c80}
Probably caused by : 1394ohci.sys ( 1394ohci!ChildDevice::DispatchIrbRequest+47 )
BUGCHECK_STR:  0x10D_6
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 19:33:16.339 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:07.492
BugCheck 10D, {6, 1, fffffa80067bf010, fffffa8008e00e70}
Probably caused by : 1394ohci.sys ( 1394ohci!ChildDevice::DispatchIrbRequest+47 )
BUGCHECK_STR:  0x10D_6
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[FrankMiami]

Thanks.

I unistalled AVG and installed MSE.

I have attached 2 external hard drives Western Digital connected trough a FireWire 800 2-Port PCI Card. I must use the external disks for work. The same configuration works OK in Vista Home Premium 32bits.

Maybe the problem is in the FireWire 800 2-Port PCI Card? Should I buy a more expensive one?

 

[Jonathan_King]

Before purchasing a new card, try disconnecting the current one and see if the crashes stop. If they do, then it is time to either research updated drivers for the card, or purchasing a new one.

 

[FrankMiami]

Thank you very much Jonathan. I will do what you suggest.

Besides, I found something here Windows 7 and Firewire problem about using Legacy drivers. Let's see.

 

[FrankMiami]

Problem solved!

http://www.sevenforums.com/crashes-debugging/103513-blue-screen-pls-help.html#I will post it because someone else can benefit from that solution.

I have 3 WD external hard drives connected to the PC trough a Belkin 3 port 800 fireware PCI card.

This setup works OK in windows vista. When I installed windows 7 the system became unstable, with repeated blue screens.

Thanks to the help of Jonathan I found that the cause for the problems was related to the fireware ports.

It seems the new drivers of Windows 7 are not working well with the fireware 800 ports. This is what I did, and it worked.

The 1394 bus driver that is included with Windows 7 replaces the 1394 bus drivers that were included with earlier versions of Windows. See this site for details

http://www.microsoft.com/whdc/connect/1394_Windows7.mspx

You can try the following steps to fix our issue, This solved my initial problems with a Maxtor III OneTouch drive.

1- Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.
2- Expand the "IEEE 1394 Bus Host Controllers" node in the device tree on the right hand pane
3- Right click the host controller node select "Update driver software ..."
4- Select "Browse my computer for driver software"
5- Select "let me pick from a list of device driver on my computer ..." and Check the box before “Show compatible hardware”.
6. Choose the second option---1394 OHCI Compliant Host Controller (Legacy), and click next to update the driver.


The PC is working OK now.

 

[CarlTR6]

I am glad you solved your problem. That is some great troubleshooting. Thank you for posting your solution in detail.

 

[Jonathan_King]

Thanks for the report! I always appreciate that, so I can get some ideas for future posts.