BSOD - Potential Clash With Skype. Unrecognised BCP3 & BCP4 codes

[lenasjogren]

Have Googled the various error codes, and can't find a match for the codes [FONT=&quot] BCP3: 858F918C and BCP4: 82A1AD60, so assume this is a new BSOD?

The files, and Health Check ZIP is attached below.

If any one can help me understand how to resolve this. Thanks.
[/FONT]

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2057

Additional information about the problem:
  BCCode:    f4
  BCP1:    00000003
  BCP2:    858F9020
  BCP3:    858F918C
  BCP4:    82A1AD60
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Machine is a Fujitsu Siemens, 2 years oldWIN7 64bit, 2gRam, 250G HD.
​

 

[zigzag3143]

Have Googled the various error codes, and can't find a match for the codes [FONT=&quot] BCP3: 858F918C and BCP4: 82A1AD60, so assume this is a new BSOD?

The files, and Health Check ZIP is attached below.

If any one can help me understand how to resolve this. Thanks.
[/FONT]

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2057

Additional information about the problem:
  BCCode:    f4
  BCP1:    00000003
  BCP2:    858F9020
  BCP3:    858F918C
  BCP4:    82A1AD60
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Machine is a Fujitsu Siemens, 2 years oldWIN7 64bit, 2gRam, 250G HD.
​

Easy, your AVG. remove and replace with Microsoft Security essentials



AVG Removal Tool

Virus, Spyware & Malware Protection | Microsoft Security Essentials

 

[lenasjogren]

TA MUCH x

Thanks much for your help, will do as you suggest.

Where did you see the info in those files?

PS: Thanks for the links.

 

[zigzag3143]

Thanks much for your help, will do as you suggest.

Where did you see the info in those files?

PS: Thanks for the links.

My pleasure. The probable cause (fairly definite here) is found in the DMP files (which are a log of the crash) and when viewed in Win DB an experienced analyst can tell many things about the activity of the system during the crash.

Glad I had the links