BSOD Power Driver State Failure After System Resume

masm50 · Apr 12, 2013

Hi,

I had this problem a while back but it went away by itself (and me making sure all drivers, etc were up to date).
However, it is now back and I'm at a loss as to the cause.

Essentially, after I resume my laptop after sleep/hibernation then it works for 5-10 minutes and then I get the BSOD POWER_DRIVER_STATE_FAILURE. After rebooting everything works great again and I don't get any crashes. This doesn't happen if I switch the laptop off and then switch it on again, only after resume.

I've attached the SF Diagnostics Tool zip, and any pointers would be very much appreciated.

Thanks!

x BlueRobot · Apr 12, 2013

There's no crash dumps in the folder uploaded:

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

masm50 · Apr 12, 2013

Whoops, sorry about that. I have the kernel memory dump but that is ~600MB.
Should I upload that somewhere (way to big an attachment for here - any preference on file host?), or just wait for the next BSOD now I've switched the settings to Minidump?

Thanks

x BlueRobot · Apr 12, 2013

Wait for the next BSOD, keep the settings for Minidump.

masm50 · May 25, 2013

Hi again,

Oddly, I had avoided the BSOD since April, but I've had it a few times again in exactly the same circumstances, so though I would post here again with a minidump and all SF diagnostics

Thanks for any help!

x BlueRobot · May 25, 2013

Code:

[COLOR="Red"]BugCheck 9F[/COLOR], {[COLOR="Blue"]3[/COLOR], fffffa800a3d9060, fffff80004a413d8, [COLOR="SeaGreen"]fffffa800e358b80[/COLOR]}

Probably caused by : usbhub.sys

Code:

0: kd> [COLOR="SeaGreen"]!irp fffffa800e358b80[/COLOR]
Irp is active with 10 stacks 9 is current (= 0xfffffa800e358e90)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
[COLOR="Red"]>[ 16, 2]   0 e1 fffffa800a3d9060 00000000 00000000-00000000    pending
	       \Driver\usbhub[/COLOR]
			Args: 00051100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b3439b0    

			Args: 00000000 00000000 00000000 00000000

This bugcheck indicates that a device object is blocking a IRP for too long. The major function code 16 (IRP_MJ_POWER), means that the IRP has been sent to a power-related stack, with the minor function code 2 (IRP_MN_SET_POWER), indicating that a request has been sent.

Your raw stack trace indicates that your Intel onboard graphics card is causing issues, please update the driver from here - Intel® Driver Update Utility

Code:

0: kd> [COLOR="SeaGreen"]lmvm igdkmd64[/COLOR]
start             end                 module name
fffff880`0f25a000 fffff880`1006a000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR="Red"]Mon Mar 19 23:31:54 2012[/COLOR] (4F67C1EA)
    CheckSum:         00E13247
    ImageSize:        00E10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Reduce the number of programs at startup, to avoid any driver or program conflicts:

masm50 · May 25, 2013

Great - thanks for your help!

x BlueRobot · May 26, 2013

Welcome, any issues so far?

masm50 · May 26, 2013

Nope, this seems to have done the trick so far - thanks again!

x BlueRobot · May 26, 2013

That's good to know, leave the thread open for a few more days, and then mark it has solved

masm50 · May 30, 2013

Sadly, it appears this didn't quite do the trick, as I just got another BSOD in very similar circumstances.
They tend to happen about 15-30 minutes after my laptop comes out of sleep/hibernation.

Any other ideas?
I've attached another dump if it helps.

Thanks again

x BlueRobot · May 30, 2013

Code:

[COLOR="Red"]BugCheck 9F[/COLOR], {[COLOR="Blue"]3[/COLOR], fffffa800a2d8060, fffff80003c0d748, [COLOR="SeaGreen"]fffffa800cd197e0[/COLOR]}

Probably caused by : usbhub.sys

Code:

0: kd> [COLOR="SeaGreen"]!irp fffffa800cd197e0[/COLOR]
Irp is active with 10 stacks 9 is current (= 0xfffffa800cd19af0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
[COLOR="Blue"]>[ 16, 2]   0 e1 fffffa800a2d8060 00000000 00000000-00000000    pending
	       \Driver\usbhub[/COLOR]
			Args: 00051100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009f68310    

			Args: 00000000 00000000 00000000 00000000

There's seems to be a issue with some of the USB drivers, follow these steps:

Start rb:
Type: Device Manager
Expand USB Controllers
Uninstall driver (for every listed device)
Reboot

The drivers should now be automatically reconfigured by Windows upon reboot.

If you are using any USB devices, then remove these from the USB ports (leave keyboard and mouse), and then update all the devices with the latest drivers, including the mouse and keyboard if applicable.

Turn off USB Suspension:

http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Code:

0: kd> [COLOR="SeaGreen"]lmvm aswSnx[/COLOR]
start             end                 module name
fffff880`01aec000 fffff880`01beb000   aswSnx   T (no symbols)           
    Loaded symbol image file: aswSnx.SYS
    Image path: aswSnx.SYS
    Image name: aswSnx.SYS
    Timestamp:        [COLOR="Red"]Thu May 09 09:48:30 2013[/COLOR] (518B62DE)
    CheckSum:         000FD1AC
    ImageSize:        000FF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

0: kd> [COLOR="SeaGreen"]lmvm aswrdr2[/COLOR]
start             end                 module name
fffff880`02ebe000 fffff880`02ed2000   aswrdr2  T (no symbols)           
    Loaded symbol image file: aswrdr2.sys
    Image path: aswrdr2.sys
    Image name: aswrdr2.sys
    Timestamp:        [COLOR="Red"]Thu May 09 09:47:41 2013[/COLOR] (518B62AD)
    CheckSum:         0001A0F8
    ImageSize:        00014000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Avast! seems to be causing a few issues, please remove using the Avast Removal Tool, and then install and run full scans with these free and proven alternatives which work best with Windows 7.

Install and perform full scans with:

Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Code:

0: kd> [COLOR="SeaGreen"]lmvm iaStor[/COLOR]
start             end                 module name
fffff880`010a4000 fffff880`011f8000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        [COLOR="Red"]Tue Sep 14 02:23:32 2010[/COLOR] (4C8ECE94)
    CheckSum:         00073894
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel Rapid Storage driver (form part of your ACHI/RAID driver) is causing problems, this driver is well-known to cause problems with several operating systems.

I would remove the driver completely using these steps:

Go to Device Manager
Expand Disk Drives, remove the drivers for each device.
Reboot
Windows will auto-configure the driver msahci.sys

masm50 · May 30, 2013

Wow - that is a comprehensive list. Thanks!
I'll go through them all and see how I get on.

Thanks again

x BlueRobot · May 30, 2013

Welcome

masm50 · Jul 24, 2013

Hmmm... Sadly this doesn't seem to have fixed the problem

I went through everything on the list one by one as recommended.
I did have an issue using the Avast Removal Tool, as after running it and rebooting I had a serious registry issue (BSOD on startup), but managed to fix that by reinstalling Avast in Safe Mode and then just removing normally through Add/Remove Programs. Would you recommend running something like CCleaner now after this?

Back to this BSOD problem, again when resuming my laptop, after about 30 minutes I get a BSOD DRIVER_POWER_STATE_FAILURE. I've attached a new diagnostics zip.

Thanks again for any help

x BlueRobot · Jul 24, 2013

There's no new dump files within the folder unfortunately, please check within this directory:

Code:

C:\Windows\Minidump

What makes you think you may have registry issues? I would never recommend any registry cleaner even CCleaner.

masm50 · Jul 24, 2013

Odd - there's no new dump files in there either. I've not made any changes to SystemPropertiesAdvanced.exe or anything, I'm pretty confused by that - I just checked and they are still set like this tutorial - http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

I gathered it was a registry issue because the BSOD was REGISTRY_ERROR / 0x00000051, and I googled it. Could that be something else?

Thanks again

x BlueRobot · Jul 24, 2013

Oh right, it's hard to get a definite answer without a dump file, but we can perform a Startup Repair.

http://www.sevenforums.com/tutorials/681-startup-repair.html

Have you ran any programs which delete any temporary files recently?

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