BSOD Power supply?

jackrabbitchloe · Jun 23, 2010

I do hope I have properly zipped and attached the .dmp file...

Dell Inspiron just spent too many days at the repair shop, only BS'ing once. Came home and started doing it repeatedly again.

Please help. I have a funny suspicion it's power supply related...just a guess.

This is my first time messing about with .dmp files etc. Please go easy on me...

Carolyn

Jonathan_King · Jun 23, 2010

Please enable driver verifier: http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

There are a few other things I notice, but let's do Driver Verifier first.

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_062310-23977-01.zip\062310-23977-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e19000 PsLoadedModuleList = 0xfffff800`03056e50
Debug session time: Wed Jun 23 20:10:36.611 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:14.609
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff88000000000, fffff88007be3160, 0}

Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff88000000000, Address of the instruction which caused the bugcheck
Arg3: fffff88007be3160, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
+13
fffff880`00000000 ff              ???

CONTEXT:  fffff88007be3160 -- (.cxr 0xfffff88007be3160)
rax=000000000000000a rbx=fffffa8005548010 rcx=fffffa80071099d0
rdx=fffffa8005548010 rsi=fffffa8003c1e401 rdi=fffff88000000000
rip=fffff88000000000 rsp=fffff88007be3b38 rbp=fffff88007be3c60
 r8=fffff8a005359000  r9=0000000000000000 r10=fffffa80036da210
r11=0000000000100080 r12=0000000008def320 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
fffff880`00000000 ff              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e3ccc4 to fffff88000000000

STACK_TEXT:  
fffff880`07be3b38 fffff800`02e3ccc4 : fffffa80`036da210 fffffa80`05548010 fffff880`07be3c60 fffff880`07be3bf0 : 0xfffff880`00000000
fffff880`07be3b40 fffff800`0329ff36 : fffff880`07be3b01 fffffa80`05548030 fffffa80`03c1e480 fffff880`07be3bf8 : nt!IoCancelIrp+0x64
fffff880`07be3b80 fffff800`02e88853 : fffffa80`03dc7b60 000007fe`f69536c0 fffffa80`03c1e480 fffffa80`03d01060 : nt!NtCancelIoFile+0xd6
fffff880`07be3be0 00000000`779d032a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`08def2f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779d032a


FOLLOWUP_IP: 
nt!IoCancelIrp+64
fffff800`02e3ccc4 450f20c3        mov     r11,cr8

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!IoCancelIrp+64

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff88007be3160 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!IoCancelIrp+64

BUCKET_ID:  X64_0x3B_nt!IoCancelIrp+64

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`00eca000 fffff880`00f21000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03ad7000 fffff880`03b61000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`051da000 fffff880`051f0000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`01149000 fffff880`01154000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04e00000 fffff880`04e3e000   Apfiltr  Apfiltr.sys  Thu Apr 02 13:39:40 2009 (49D4F85C)
fffff880`0660a000 fffff880`06615000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff960`00990000 fffff960`009f1000   ATMFD    ATMFD.DLL    Thu May 27 00:11:31 2010 (4BFDF0F3)
fffff880`00e09000 fffff880`00e15000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`04ea2000 fffff880`0514a000   bcmwl664 bcmwl664.sys Tue Jul 07 20:45:04 2009 (4A53EC10)
fffff880`02b5b000 fffff880`02b62000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04094000 fffff880`0417f000   BHDrvx64 BHDrvx64.sys Tue May 11 20:28:29 2010 (4BE9F62D)
fffff880`03f6c000 fffff880`03f7d000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`027e1000 fffff880`027ff000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`03e00000 fffff880`03e9c000   ccHPx64  ccHPx64.sys  Fri Feb 05 16:05:45 2010 (4B6C8829)
fffff960`00700000 fffff960`00727000   cdd      cdd.dll      Mon Jul 13 21:25:40 2009 (4A5BDE94)
fffff880`0597e000 fffff880`0599b000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
fffff880`02b28000 fffff880`02b52000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01000000 fffff880`01030000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d56000 fffff880`00db4000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04e69000 fffff880`04e6d500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`0134d000 fffff880`013c0000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00e00000 fffff880`00e09000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`04e8d000 fffff880`04e9d000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`0599b000 fffff880`059a9000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03f4e000 fffff880`03f6c000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03f3f000 fffff880`03f4e000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0140a000 fffff880`01420000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05925000 fffff880`05947000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`059a9000 fffff880`059bc000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`02a00000 fffff880`02b10000   dump_iaStor dump_iaStor.sys Sun Jun 15 08:57:38 2008 (485511C2)
fffff880`05964000 fffff880`05970000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`0422e000 fffff880`04322000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04322000 fffff880`04368000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`03ea4000 fffff880`03f1a000   eeCtrl64 eeCtrl64.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`067dd000 fffff880`067fd000   ENG64    ENG64.SYS    Wed May 05 01:28:11 2010 (4BE101EB)
fffff880`03f1a000 fffff880`03f3f000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`06628000 fffff880`067dd000   EX64     EX64.SYS     Wed May 05 01:35:11 2010 (4BE1038F)
fffff880`027a1000 fffff880`027d7000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`01294000 fffff880`012a8000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01154000 fffff880`011a0000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01400000 fffff880`0140a000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`011a0000 fffff880`011da000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`00db4000 fffff880`00dfe000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04e5c000 fffff880`04e69000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`033f5000 fffff800`0343e000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`043dc000 fffff880`04400000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`026d9000 fffff880`027a1000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`017f1000 fffff880`017fa000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`051bc000 fffff880`051da000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01039000 fffff880`01149000   iaStor   iaStor.sys   Sun Jun 15 08:57:38 2008 (485511C2)
fffff880`03d26000 fffff880`03d9c000   IDSvia64 IDSvia64.sys Thu May 27 04:07:18 2010 (4BFE2836)
fffff880`0463f000 fffff880`04db9ce0   igdkmd64 igdkmd64.sys Wed Feb 10 19:56:24 2010 (4B7355B8)
fffff880`04e77000 fffff880`04e8d000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03c39000 fffff880`03c60000   Ironx64  Ironx64.SYS  Tue Apr 27 20:48:23 2010 (4BD785D7)
fffff880`04e4d000 fffff880`04e5c000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bb2000 fffff800`00bbc000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04000000 fffff880`04043000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`015cc000 fffff880`015e6000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05947000 fffff880`0594c200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05800000 fffff880`05815000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`059bc000 fffff880`059df000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`06600000 fffff880`0660a000   LVPr2M64 LVPr2M64.sys Wed Oct 07 04:26:50 2009 (4ACC50CA)
fffff880`00cfe000 fffff880`00d42000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`03cdc000 fffff880`03d25a00   mfehidk  mfehidk.sys  Fri Jul 31 17:59:58 2009 (4A73695E)
fffff880`05970000 fffff880`0597e000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04e3e000 fffff880`04e4d000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00cc0000 fffff880`00cda000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02600000 fffff880`02618000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`02618000 fffff880`02645000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`02645000 fffff880`02693000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`02693000 fffff880`026b6000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`02bc0000 fffff880`02bcb000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f2a000 fffff880`00f34000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012ef000 fffff880`0134d000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03cd1000 fffff880`03cdc000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`017df000 fffff880`017f1000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0168d000 fffff880`0177f000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`051f0000 fffff880`051fc000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`04058000 fffff880`0406b000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04dba000 fffff880`04de9000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04043000 fffff880`04058000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03beb000 fffff880`03bfa000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03b61000 fffff880`03ba6000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`0177f000 fffff880`017df000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`02bcb000 fffff880`02bdc000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03cc5000 fffff880`03cd1000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e19000 fffff800`033f5000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`01429000 fffff880`015cc000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`02b52000 fffff880`02b5b000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`05815000 fffff880`05868000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03baf000 fffff880`03bd5000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f74000 fffff880`00f89000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f34000 fffff880`00f67000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`015e6000 fffff880`015f7000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`036bd000 fffff880`03763000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`058e8000 fffff880`05925000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00d42000 fffff880`00d56000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`012e3000 fffff880`012ee700   PxHlpa64 PxHlpa64.sys Wed Oct 17 14:25:02 2007 (4716537E)
fffff880`04200000 fffff880`04224000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04600000 fffff880`0461b000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`0461b000 fffff880`0463c000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`041a5000 fffff880`041bf000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03c74000 fffff880`03cc5000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`02ba5000 fffff880`02bae000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02bae000 fffff880`02bb7000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02bb7000 fffff880`02bc0000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`013c0000 fffff880`013fa000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`0406b000 fffff880`04083000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0594d000 fffff880`05962000   RTSTOR64 RTSTOR64.SYS Mon Feb 23 03:18:57 2009 (49A25BF1)
fffff880`03763000 fffff880`0376e000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01677000 fffff880`0167f000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`05c00000 fffff880`05c71000   spsys    spsys.sys    Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`05d14000 fffff880`05d9a000   SRTSP64  SRTSP64.SYS  Wed Feb 24 18:59:29 2010 (4B85BD61)
fffff880`03c60000 fffff880`03c74000   SRTSPX64 SRTSPX64.SYS Wed Feb 24 18:59:48 2010 (4B85BD74)
fffff880`05c7c000 fffff880`05d14000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`03600000 fffff880`03669000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`0376e000 fffff880`0379b000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`0586d000 fffff880`058e8000   stwrt64  stwrt64.sys  Mon Jun 29 13:52:05 2009 (4A48FF45)
fffff880`051fc000 fffff880`051fd480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01226000 fffff880`01294000   SYMDS64  SYMDS64.SYS  Mon Aug 17 19:35:30 2009 (4A89E942)
fffff880`012a8000 fffff880`012e3000   SYMEFA64 SYMEFA64.SYS Wed Apr 21 17:47:39 2010 (4BCF727B)
fffff880`03aa1000 fffff880`03ad7000   SYMEVENT64x86 SYMEVENT64x86.SYS Thu Aug 13 18:28:21 2009 (4A849385)
fffff880`03a2b000 fffff880`03aa1000   SYMTDIV  SYMTDIV.SYS  Tue May 04 00:38:27 2010 (4BDFA4C3)
fffff880`03803000 fffff880`03a00000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`0379b000 fffff880`037ad000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`01200000 fffff880`0120d000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`02bdc000 fffff880`02bfa000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`0120d000 fffff880`01221000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00430000 fffff960`0043a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`0417f000 fffff880`041a5000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04de9000 fffff880`04dfb000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05962000 fffff880`05963f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`043cb000 fffff880`043dc000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`03f7d000 fffff880`03fd7000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04375000 fffff880`043cb000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`04368000 fffff880`04375000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00f67000 fffff880`00f74000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`02b62000 fffff880`02b70000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`02b70000 fffff880`02b95000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f89000 fffff880`00f9e000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f9e000 fffff880`00ffa000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0162b000 fffff880`01677000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`0514a000 fffff880`05157000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03bd5000 fffff880`03beb000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`027d7000 fffff880`027e1000   vwifimp  vwifimp.sys  Mon Jul 13 20:07:28 2009 (4A5BCC40)
fffff880`03a00000 fffff880`03a1b000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`02b95000 fffff880`02ba5000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e17000 fffff880`00ebb000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ebb000 fffff880`00eca000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03ba6000 fffff880`03baf000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`0036f000   win32k   win32k.sys   Sat May 01 11:06:30 2010 (4BDC4376)
fffff880`04e6e000 fffff880`04e77000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f21000 fffff880`00f2a000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`059df000 fffff880`05a00000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`05d9a000 fffff880`05dcb000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)
fffff880`05157000 fffff880`051bc000   yk62x64  yk62x64.sys  Mon Sep 28 04:19:31 2009 (4AC07193)

Unloaded modules:
fffff880`0167f000 fffff880`0168d000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`02a05000 fffff880`02b15000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00110000
fffff880`02b15000 fffff880`02b28000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

ttran · Jun 23, 2010

Hi and Welcome to SF

The bugcheck indicated stop code 3B, which is usually caused by: System service, Device driver, graphics driver, or memory
Please update these out-of-date drivers:

Code:

PxHlpa64 PxHlpa64.sys Thu Oct 18 01:25:02 2007 (4716537E) (Sonic CD/DVD driver (used by many different CD/DVD programs)
iaStor   iaStor.sys   Sun Jun 15 19:57:38 2008 (485511C2)   (Intel storage driver)

Let us know if it can fix the problem

~Tuan

jackrabbitchloe · Jul 2, 2010

I haven't responded until now because I don't like to speak too soon...so...

On 6/23 I did an Intel update and ran Driver Verifier. Haven't had a BS until today...not bad, 9 days!

I've attached the .dmp and a screenshot of the errors.

Thank you guys again, in advance, you are awesome!

P.S. Driver Verifier didn't cause anything to happen...

CarlTR6 · Jul 2, 2010

That is good news about Driver Verifier. Did you remember to turn it off?

This dump shows a stop error code of 3B:

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_070210-40513-01.zip\070210-40513-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e03000 PsLoadedModuleList = 0xfffff800`03040e50
Debug session time: Fri Jul  2 11:27:02.056 2010 (GMT-4)
System Uptime: 0 days 20:45:55.054
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff88000000000, fffff88008f09160, 0}

Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff88000000000, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008f09160, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
+13
fffff880`00000000 ff              ???

CONTEXT:  fffff88008f09160 -- (.cxr 0xfffff88008f09160)
rax=000000000000000a rbx=fffffa8003f248f0 rcx=fffffa8006530710
rdx=fffffa8003f248f0 rsi=fffffa80076dcc01 rdi=fffff88000000000
rip=fffff88000000000 rsp=fffff88008f09b38 rbp=fffff88008f09c60
 r8=fffff8a00516c000  r9=0000000000000000 r10=fffffa80036f9080
r11=0000000000100080 r12=00000000056cf220 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
fffff880`00000000 ff              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e26cc4 to fffff88000000000

STACK_TEXT:  
fffff880`08f09b38 fffff800`02e26cc4 : fffffa80`036f9080 fffffa80`03f248f0 fffff880`08f09c60 fffff880`08f09bf0 : 0xfffff880`00000000
fffff880`08f09b40 fffff800`03289f36 : fffff880`08f09b01 fffffa80`03f24910 fffffa80`076dcc80 fffff880`08f09bf8 : nt!IoCancelIrp+0x64
fffff880`08f09b80 fffff800`02e72853 : fffffa80`09555060 000007fe`f4b436c0 fffffa80`076dcc80 fffffa80`0731e420 : nt!NtCancelIoFile+0xd6
fffff880`08f09be0 00000000`76fa032a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`056cf1f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76fa032a


FOLLOWUP_IP: 
nt!IoCancelIrp+64
fffff800`02e26cc4 450f20c3        mov     r11,cr8

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!IoCancelIrp+64

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff88008f09160 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!IoCancelIrp+64

BUCKET_ID:  X64_0x3B_nt!IoCancelIrp+64

Followup: MachineOwner
---------

You still have some outdated drivers:

amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
Apfiltr.sys Thu Apr 02 13:39:40 2009 (49D4F85C)
bcmwl664.sys Tue Jul 07 20:45:04 2009 (4A53EC10)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
iaStor.sys Sun Jun 15 08:57:38 2008 (485511C2)
PxHlpa64.sys Wed Oct 17 14:25:02 2007 (4716537E)
RTSTOR64.SYS Mon Feb 23 03:18:57 2009 (49A25BF1)
stwrt64.sys Mon Jun 29 13:52:05 2009 (4A48FF45)
SYMDS64.SYS Mon Aug 17 19:35:30 2009 (4A89E942) - Norton
SYMEVENT64x86.SYS Thu Aug 13 18:28:21 2009 (4A849385) - Norton

The first thing you need to do is completely uninstall Norton using Symantec's uninstall tool >Info > Tool Do not uninstall it through Window's Control Panel. Norton is known cause of BSOD's in Windows 7. Replace it with MSE.

After you uninstall Norton and reboot, update the drivers above, especially those in red font. If these drivers are associated with utility programs, I recommend uninstalling the programs.

[FONT=&quot]- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program. [/FONT]
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Reboot and run your system and let's see what happens.

jackrabbitchloe · Jul 2, 2010

OK I uninstalled Norton, restarted and got the attached:

Thank you!

Jonathan_King · Jul 2, 2010

I see some outdated drivers:

Code:

bcmwl664.sys Tue Jul 07 20:45:04 2009 -Broadcom drivers
iaStor.sys   Sun Jun 15 08:57:38 2008- Intel Storage drivers
PxHlpa64.sys Wed Oct 17 14:25:02 2007- CD/DVD burning program drivers

Please enable driver verifier: http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_070210-24928-01.zip\070210-24928-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e1d000 PsLoadedModuleList = 0xfffff800`0305ae50
Debug session time: Fri Jul  2 13:39:15.250 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:41.248
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff88000000000, fffff88007612160, 0}

Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff88000000000, Address of the instruction which caused the bugcheck
Arg3: fffff88007612160, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
+13
fffff880`00000000 ff              ???

CONTEXT:  fffff88007612160 -- (.cxr 0xfffff88007612160)
rax=000000000000000a rbx=fffffa800398bc60 rcx=fffffa80065e6060
rdx=fffffa800398bc60 rsi=fffffa8003952d01 rdi=fffff88000000000
rip=fffff88000000000 rsp=fffff88007612b38 rbp=fffff88007612c60
 r8=fffff8a0019db000  r9=0000000000000000 r10=fffffa80036d9600
r11=0000000000100080 r12=000000000551f140 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
fffff880`00000000 ff              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e40cc4 to fffff88000000000

STACK_TEXT:  
fffff880`07612b38 fffff800`02e40cc4 : fffffa80`036d9600 fffffa80`0398bc60 fffff880`07612c60 fffff880`07612bf0 : 0xfffff880`00000000
fffff880`07612b40 fffff800`032a3f36 : fffff880`07612b01 fffffa80`0398bc80 fffffa80`03952d20 fffff880`07612bf8 : nt!IoCancelIrp+0x64
fffff880`07612b80 fffff800`02e8c853 : fffffa80`06c30710 000007fe`f00436c0 fffffa80`03952d20 fffffa80`05c5dad0 : nt!NtCancelIoFile+0xd6
fffff880`07612be0 00000000`77a3032a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0551f118 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77a3032a


FOLLOWUP_IP: 
nt!IoCancelIrp+64
fffff800`02e40cc4 450f20c3        mov     r11,cr8

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!IoCancelIrp+64

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff88007612160 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!IoCancelIrp+64

BUCKET_ID:  X64_0x3B_nt!IoCancelIrp+64

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`00fa1000 fffff880`00ff8000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03a8d000 fffff880`03b17000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`041d6000 fffff880`041ec000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`01135000 fffff880`01140000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`03e83000 fffff880`03ec1000   Apfiltr  Apfiltr.sys  Thu Apr 02 13:39:40 2009 (49D4F85C)
fffff880`05de4000 fffff880`05def000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff960`00980000 fffff960`009e1000   ATMFD    ATMFD.DLL    Thu May 27 00:11:31 2010 (4BFDF0F3)
fffff880`00c5c000 fffff880`00c68000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`03eed000 fffff880`04195000   bcmwl664 bcmwl664.sys Tue Jul 07 20:45:04 2009 (4A53EC10)
fffff880`02a33000 fffff880`02a3a000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03a77000 fffff880`03a88000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`02927000 fffff880`02945000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00620000 fffff960`00647000   cdd      cdd.dll      Mon Jul 13 21:25:40 2009 (4A5BDE94)
fffff880`02a00000 fffff880`02a2a000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00ee1000 fffff880`00fa1000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01450000 fffff880`01480000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cfb000 fffff880`00d59000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`041a2000 fffff880`041a6500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`0150a000 fffff880`0157d000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00ed3000 fffff880`00edc000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`041c6000 fffff880`041d6000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05b3a000 fffff880`05b48000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`05a6b000 fffff880`05a77000   dc3d     dc3d.sys     Tue Nov 03 21:55:41 2009 (4AF0ED2D)
fffff880`03bdf000 fffff880`03bfd000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03a68000 fffff880`03a77000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0143a000 fffff880`01450000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05b12000 fffff880`05b34000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05b48000 fffff880`05b5b000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`02ab4000 fffff880`02bc4000   dump_iaStor dump_iaStor.sys Sun Jun 15 08:57:38 2008 (485511C2)
fffff880`05b5b000 fffff880`05b67000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`03c0b000 fffff880`03cff000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`03cff000 fffff880`03d45000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`0251c000 fffff880`02552000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`0118c000 fffff880`011a0000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01140000 fffff880`0118c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0158e000 fffff880`01598000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01400000 fffff880`0143a000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`013b2000 fffff880`013fc000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`03edf000 fffff880`03eec000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`033f9000 fffff800`03442000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`03db9000 fffff880`03ddd000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`05b94000 fffff880`05bad000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`05bad000 fffff880`05bb5080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05b86000 fffff880`05b94000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`02855000 fffff880`0291d000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0169d000 fffff880`016a6000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`03e65000 fffff880`03e83000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01025000 fffff880`01135000   iaStor   iaStor.sys   Sun Jun 15 08:57:38 2008 (485511C2)
fffff880`0461c000 fffff880`04ff5300   igdkmd64 igdkmd64.sys Wed Apr 21 14:18:39 2010 (4BCF417F)
fffff880`041b0000 fffff880`041c6000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03ed0000 fffff880`03edf000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05bb6000 fffff880`05bc4000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bb2000 fffff800`00bbc000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`042b0000 fffff880`042f3000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`014f0000 fffff880`0150a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05b34000 fffff880`05b39200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05a84000 fffff880`05a99000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05a27000 fffff880`05a4a000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`05d69000 fffff880`05d73000   LVPr2M64 LVPr2M64.sys Wed Oct 07 04:26:50 2009 (4ACC50CA)
fffff880`00ca3000 fffff880`00ce7000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`011ac000 fffff880`011f5a00   mfehidk  mfehidk.sys  Fri Jul 31 17:59:58 2009 (4A73695E)
fffff880`05bd9000 fffff880`05be7000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`03ec1000 fffff880`03ed0000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05a77000 fffff880`05a84000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00c68000 fffff880`00c82000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02945000 fffff880`0295d000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`0295d000 fffff880`0298a000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`0298a000 fffff880`029d8000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`029d8000 fffff880`029fb000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`02a98000 fffff880`02aa3000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00ebc000 fffff880`00ec6000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01492000 fffff880`014f0000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03a5d000 fffff880`03a68000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`0168b000 fffff880`0169d000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`016b0000 fffff880`017a2000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`041ec000 fffff880`041f8000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`024f1000 fffff880`02504000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04229000 fffff880`04258000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0435f000 fffff880`04374000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03ba1000 fffff880`03bb0000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03b17000 fffff880`03b5c000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`02aa3000 fffff880`02ab4000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03a51000 fffff880`03a5d000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e1d000 fffff800`033f9000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`0120f000 fffff880`013b2000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`02a2a000 fffff880`02a33000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`0249e000 fffff880`024f1000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03b65000 fffff880`03b8b000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00d8c000 fffff880`00da1000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d59000 fffff880`00d8c000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0157d000 fffff880`0158e000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`02552000 fffff880`025f8000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`05ad5000 fffff880`05b12000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00ce7000 fffff880`00cfb000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`011a0000 fffff880`011ab700   PxHlpa64 PxHlpa64.sys Wed Oct 17 14:25:02 2007 (4716537E)
fffff880`01000000 fffff880`01024000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04258000 fffff880`04273000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04273000 fffff880`04294000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04294000 fffff880`042ae000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03a00000 fffff880`03a51000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`02a7d000 fffff880`02a86000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02a86000 fffff880`02a8f000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02a8f000 fffff880`02a98000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01598000 fffff880`015d2000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`02504000 fffff880`0251c000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05bc4000 fffff880`05bd9000   RTSTOR64 RTSTOR64.SYS Mon Feb 23 03:18:57 2009 (49A25BF1)
fffff880`02800000 fffff880`0280b000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`017ee000 fffff880`017f6000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`05d73000 fffff880`05de4000   spsys    spsys.sys    Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`05cd1000 fffff880`05d69000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`02400000 fffff880`02469000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`0280b000 fffff880`02838000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`04374000 fffff880`043ef000   stwrt64  stwrt64.sys  Mon Jun 29 13:52:05 2009 (4A48FF45)
fffff880`042ae000 fffff880`042af480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`03803000 fffff880`03a00000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`02838000 fffff880`0284a000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`015d2000 fffff880`015df000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`02bda000 fffff880`02bf8000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03bcb000 fffff880`03bdf000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00500000 fffff960`0050a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`00db6000 fffff880`00ddc000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`042f3000 fffff880`04305000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05b67000 fffff880`05b84000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`05b84000 fffff880`05b85f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`03da8000 fffff880`03db9000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04305000 fffff880`0435f000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`03d52000 fffff880`03da8000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`05a1b000 fffff880`05a27000   usbprint usbprint.sys Mon Jul 13 20:38:18 2009 (4A5BD37A)
fffff880`05a00000 fffff880`05a1b000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`03d45000 fffff880`03d52000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00ec6000 fffff880`00ed3000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`02a3a000 fffff880`02a48000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`02a48000 fffff880`02a6d000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00da1000 fffff880`00db6000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`017a2000 fffff880`017ee000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`04195000 fffff880`041a2000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03b8b000 fffff880`03ba1000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`0291d000 fffff880`02927000   vwifimp  vwifimp.sys  Mon Jul 13 20:07:28 2009 (4A5BCC40)
fffff880`03bb0000 fffff880`03bcb000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`02a6d000 fffff880`02a7d000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e00000 fffff880`00ea4000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ea4000 fffff880`00eb3000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03b5c000 fffff880`03b65000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000a0000 fffff960`003af000   win32k   win32k.sys   Sat May 01 11:06:30 2010 (4BDC4376)
fffff880`041a7000 fffff880`041b0000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00eb3000 fffff880`00ebc000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05a4a000 fffff880`05a6b000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`03e00000 fffff880`03e65000   yk62x64  yk62x64.sys  Mon Sep 28 04:19:31 2009 (4AC07193)

Unloaded modules:
fffff880`01480000 fffff880`0148e000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`02ab7000 fffff880`02bc7000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00110000
fffff880`02bc7000 fffff880`02bda000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

jackrabbitchloe · Jul 2, 2010

I am having a problem finding updates for these:
iaStor.sys
PxHlpa64.sys
And I thought I'd share this because I am definitely not the only one having problems with this....
IASTOR.SYS and the blue screen of death - Ars Technica OpenForum

I'm still working on finding driver updates...

Jonathan_King · Jul 2, 2010

If you post your computer model, I might be able to find an IASTOR.sys update.

To update the PxHlpa64.sys driver, remove any programs mentioned in this list: pxHelp20.sys programs

jackrabbitchloe · Jul 2, 2010

Not the be thick, but are you suggesting I delete my Adobe Lightroom?? (Only one on the list I have)

My computer is a Dell Inspiron Laptop 1545.

Jonathan_King · Jul 2, 2010

Yes, please do that. Keep the license key handy, in case you want to reinstall.

jackrabbitchloe · Jul 2, 2010

I definitely need Lightroom, so is this likely to keep being an issue, with that driver? Sorry, I am new to this sort of troubleshooting.

Jonathan_King · Jul 2, 2010

Most importantly enable driver verifier, as per the previous post.

We are troubleshooting now, though, so you'd be best to remove the program temporarily. If the BSODs continue after the program is uninstalled, you can install it again.

CarlTR6 · Jul 2, 2010

Yes, uninstall it. If it is something you use, see if there is a newer version compatible with Win 7 or look for an alternative program. I have seen other BSOD"s triggered from this driver.

IASTOR.sys belongs to Intel Application Accelerator driver or Intel Matrix Storage Manager driver or Intel Matrix Storage Manager driver - ia or Intel Matrix Storage Manager driver - x belongs to the software Intel Integrated RAID or Intel AHCI Controller or Intel RAID Controller or Intel Matrix Storage Manager driver or iaStor by Intel Corporation (www.intel.com).

Edited: Jonathan posted as I was typing.

jackrabbitchloe · Jul 4, 2010

OK it's been a BSOD morning. I haven't uninstalled Lightroom yet.

I just ran Driver Verifier...it had a STOP code, error, not sure what you call it and while I've had that before, I haven't had this, until now:

RTSTOR64.SYS Address FFFFF880051A4088 base at FFFFF880051A3000, DateStamp 49a25bf1

and then it did it again:
RTSTOR64.SYS Address FFFFF88005622088 base at FFFFF88005621000, DateStamp 49a25bf1

Turned off the Driver Verifier and it BS'd again...without RTSTOR and with:

STOP: 0x0000003B (0x00000000C000001D, 0xFFFFF88000000000, 0xFFFFF88007DD3160, 0x0000000000000000)

Thoughts?

Happy 4th all!

zigzag3143 · Jul 4, 2010

jackrabbitchloe said:
OK it's been a BSOD morning. I haven't uninstalled Lightroom yet.

I just ran Driver Verifier...it had a STOP code, error, not sure what you call it and while I've had that before, I haven't had this, until now:

RTSTOR64.SYS Address FFFFF880051A4088 base at FFFFF880051A3000, DateStamp 49a25bf1

and then it did it again:
RTSTOR64.SYS Address FFFFF88005622088 base at FFFFF88005621000, DateStamp 49a25bf1

Turned off the Driver Verifier and it BS'd again...without RTSTOR and with:

STOP: 0x0000003B (0x00000000C000001D, 0xFFFFF88000000000, 0xFFFFF88007DD3160, 0x0000000000000000)

Thoughts?

Happy 4th all!

The RTSTOR64.SYS appears to be a driver for a Realtek USB card reader. ... I would update its driver just to test.

Ken

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