BSOD problem and Program crashes. Please help.

[aquasshi]

Hi everyone.

My Windows 7 Ultimate (32 bit) crashes about once per 2 days.

Recently the Skype 5.0 (beta) application stopped working frequently during the calls.

Yesterday the Yahoo Messenger 10.0 also stopped during the call as well.

I don't have any ideas whether these problems related to each others.

Other information.
- The OS is a an upgrade version I bought separately. I installed it 2 months ago.
- The system I bought 2 years ago, built-to-order.

I have uploaded the following files as your guide.
- the BOSD dump (Windows7_BSOD_jcgriff2 folder)
- the System Health Report (perfmon /report)
View attachment 86165

Your helps are very much appreciated.

 

[zigzag3143]

Hi everyone.

My Windows 7 Ultimate (32 bit) crashes about once per 2 days.

Recently the Skype 5.0 (beta) application stopped working frequently during the calls.

Yesterday the Yahoo Messenger 10.0 also stopped during the call as well.

I don't have any ideas whether these problems related to each others.

Other information.
- The OS is a an upgrade version I bought separately. I installed it 2 months ago.
- The system I bought 2 years ago, built-to-order.

I have uploaded the following files as your guide.
- the BOSD dump (Windows7_BSOD_jcgriff2 folder)
- the System Health Report (perfmon /report)

Your helps are very much appreciated.

No file uploaded.

Ken

 

[aquasshi]

Hi Ken,

Thanks for your message.
I have reedited my mesage to show the file.
I am new to this forum.

 

[aquasshi]

Anyone could help me? Have uploaded the newest dump file.

View attachment 88166

 

[cluberti]

There was a render command given to the Nvidia video driver by DirectX, and the Nvidia driver called KeBugCheckEx to crash the box.

I'm not sure if there are newer nvidia drivers than this:

1: kd> lmvm nvlddmkm
start    end        module name
91c2b000 92732fc0   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Apr 03 20:37:04 2010 (4BB7DF30)
    CheckSum:         00B0A9B4
    ImageSize:        00B07FC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If an updated driver doesn't help, and if you have the ability to do so, try another video card, as it might possibly be a hardware issue.

 

[CarlTR6]

Sometimes with Nvidia, the latest driver is not always the best, I had to experiment with drivers before I got my card working properly. I ended up using the third one down the list rather than the latest.

 

[aquasshi]

Thanks cluberti, CarlTR6.

I will try an older version of Nvidia driver.

 

[CarlTR6]

Let us know the results of the driver experiments.